Britney was really helpful and kind when I came in today to do a return and have some documents…read morenotarized :)

The level of service here is top notch. especially considering the sheer volume of packages. Ive…read moreseen them take excellent care of unprepared and under informed customers with grace and kindness. keep up the great work.

The people servicing the front desks were super helpful, fast, and polite. They made my experience…read morestress free. Also educated me on the better value of shipping materials.

I had never sent anything overnight. JT was awesome with pricing & getting me through the process…read more Welcoming. Thanks, JT!

This is the worst UPS store I've ever been to. Everyone there always seems to have a bad attitude,…read moreespecially the older lady who works weekday mornings. The first time I went, she told me I needed to have the label printed. I came back with the label printed, and then she said I needed a box that didn't have the product on it, even though it was the original box the item came in. I ended up spending $20 on a new box, and then she charged me $1 just to tape it. The second time I went in was also for a return. This time I came prepared with a plain box and a printed label, and they told me the box "wasn't sturdy enough" for them to ship. What does that even mean? A box is a box. I ended up going to a different UPS store, and they shipped it with no issues.

Well it's Saturday at 9AM. Store is not open. No signs of life. Now 9:30AM. Still not open. I…read morethink the other poor reviews of this location apparently are spot on. Poor customer service. If this is corporate someone needs to check this out. If individually owned they need to figure out how to be open at stated hours. Either way poor service.

Service was very rushed and rude. I arrived at 8:59AM for my notary appointment at 9:00AM. The guy…read moreworking at the counter appeared frustrated with me for simply showing up to my appointment and said I would have to wait because he can only do so much when he's the only person scheduled and his colleague didn't show up until later in the morning (that's a management problem, not a customer problem). There was only one person who had entered after me with a package. I agreed to wait until he helped the person who came in after me since he seemed so frazzled. I ended up waiting for him to help three people who came in after me to send a package, print, and some other random task. The guy who came in with the random task was a man with a thick Spanish accent--and the UPS worker was so rude to him. Again, with apparently no customer service skills yelled at the guy that he was wasting his time, which he doesn't have time to waste, and that he wished the guy would have told him what he needed sooner. It honestly made me so uncomfortable and I only stayed because I couldn't make an appointment elsewhere. The notary was $5 but definitely not worth the UPS-created stress. 10/10 would not recommend coming to this location.

Many years ago I got a UPS box for business because I was working out of my home and didn't need…read morecustomers to know where I lived. Since that time, it has become very important for receiving packages because there's too many porch pirates out in the community. So all of my packages go to this UPS store. All the people who have worked here have been very very nice. The last owner and the current owner not only are good business people, but they must be good employers because they keep their employees for quite some time. It's fun to watch the new employees learning all of the wonderful skills that come with working at UPS. I really enjoy talking with the people at this UPS store. They are very helpful. I watch them deal with some pretty difficult orders and people and they have excellent customer service skills. I highly recommend this UPS store.

Loved the service! Thank you for fixing my broken printer i had no clue what was going onread more

I went in to make copies of education to send to the state for licensing. It was easy, instructions…read morewere easy to follow and they were able to get me a receipt after the copier I was using timed out

I come in here to get documents printed. Their printers are amazing! The paper is ultra white,…read morethick, and high quality. The ink they use is also very nice and the final product looks very professional.

THIS BUSINESS HAS MOVED!!!…read more The new location is: 14115 Lincoln Street NE, Suite #500, Ham Lake, MN - 55304.

After having two professional moving companies give me an estimate for an out-of-state move I…read moretalked to Steve E. of Pakmail in Blaine, MN. The pro's came and looked at my stuff, made a bunch of notes on their iPad, and sent me a nice proposal via email; their estimates of weight were within 200 lbs. of one another, and the bottom lines were separated by a mere $25. When Steve came in I showed him the exact same items, and he took a notepad and pencil and made some notes and told me he would get back to me in a day or two. His 'estimate' of the weight (and, thus, the cost to ship) was vastly incorrect - 4,600 lbs. vs. 7,400 lbs. from the other two companies. Naturally, his price was considerably lower. When moving day came he showed up, along with three movers. The three "movers" were 17-18 kids, two of which he didn't seem to have ever met before. His regular employee was the third, and the kid was a good worker. The other two were friends of his, and they were smaller than my wife. We have some heavy stuff but Steve said they'd be able to manage. When the 26' truck was getting full but a number of our items were still in the house Steve said "You have a lot of stuff! I'm gonna have to drop this stuff off at my warehouse and come back for the rest. This is going to cost more than I estimated." Great - more expense due to his 1950s way of calculating the weight of my stuff. When the cost came in after he had weighed everything it was right in-line with where the other two companies we were at from a weight standpoint, but his price was higher. After giving him my two cents he ended up dropping the price by over $1,000 (magic, huh??). The shipping portion didn't quite go the way I expected - a couple days early with no phone call until the day they wanted to deliver my items. I wasn't going to be to Phoenix for another week. :/ Everything got moved into the house/garage but there were at least ten items that were scratched or punctured/ripped in the process so I had to make an insurance claim against the corporate office, which refunded my $1,400 after I got estimates to fix the things that were compromised. In no way did I expect everything to go perfect, but I at least like to think that people will keep their word. Steve was helpful up to a point, then he stopped being helpful and responses were delayed or didn't come at all (via email). If you need to have a set of tools shipped across town I say go for it. But if you have items of value or want a favorable experience I wouldn't recommend Pakmail.

Great Service! Excellent quality. I have a long history with John Roberts Co. The sales staff has…read morealways been excellent.

John Roberts has a professional team that has helped transform the printing industry in the…read moreMidwest. They are efficient and experts in the print arena.