BEWARE! DO NOT GO TO THIS BUSINESS! BEWARE!
The owner, Shalom (Shlomi) Ifrah, damaged my Apple iPhone when replacing a battery. He left it with the front/rear cameras, ringer/silent switch and audio receiver not working. When taken to the Apple store (The Grove LA) on the same day Mr. Ifrah damaged my iPhone, the Apple technician noted the flex cable ribbons had tears which were caused by the improper installation of battery.
According to the Apple technician, the tearing of these cables/ribbons can easily happen if not most careful. He stated that in a case like mine because of the damage caused, with Apple, they would just replace the iPhone. However, Mr. Ifrah, of course, is taking no responsibility.
When I first explained to Mr. Ifrah the issues, he claimed it was a software problem. However, the Apple technician stated that if Mr. Ifrah does this for a living, he should know how delicate these cables/ribbons can be and what happens if you open the back of the iPhone too much when installing a new battery. Furthermore, the Apple technician said never to take to a third party seller for battery replacement because they sell cheap batteries and like in my case, they won't take accountability when damaging your phone as in my case. The Apple technician also stated that the screws placed back on my iPhone were not even Apple products. Needless to say, I had a good cry at the Apple store. Shame on you Mr. Ifrah that this is how you conduct business.
As a customer, we want to believe business owners will be ethical but greed will win most of the time. I took to Mr. Ifrah, on the same day he damaged my iPhone, an Apple document stating that the proposed resolution by Apple was to replace my iPhone because of the extensive issues caused by the improper battery installation. It would cost $329 to replace my iPhone yet Mr. Ifrah said he would only refund me the cost of the battery which was $49.
Mr. Ifrah, you are dishonest, predatory and cruel. I guess it makes you feel good to cause someone harm, to make them feel so sad that they are crying at an Apple store of all places, to take advantage of your customers, to provide cheap products and bad service and leaving me without my iPhone that I need for work.
I am so upset at myself for trusting this business...
I will be contacting the management company that rents this kiosk to Mr. Ifrah as it's important they know the type of vendors they are exposing to their customers. I will be posting on other social media platforms to make customers aware of the risks in dealing with Mr. Ifrah's company. I will be pursuing this via legal channels as well.
For Mr. Ifrah, I have proof my iPhone was working prior to taking to you. I have your employee (Edward) recorded stating I was there on this date, stating you worked on my iPhone and the resolution that you offered from the damage that you caused. For the record, your employee (Edward) was aware that he was being recorded as per California law. I have documentation from Apple with regards to the damage and cost of proposed resolution. I have witness statements that can corroborate my iPhone was working prior to taking to you.
Also, I have an Apple employee that can attest to the damage on my iPhone was caused by battery replacement. For other victims, I will gladly serve as a witness if you take Mr. Ifrah to court.
The picture attached is of Shalom (Shlomi) Ifrah so you can be aware.
Broken We Can Fix It, I don' think so...
It's more like "We'll Break It And You Pay." read more