Terrible experience today , I went into the Travel money queue which was marked Travel & business…read moremoney, the customer service assistant asked me at the desk if this was business or personal, when I took my money out, I said personal& she made me go to the back of a long queue for the post office, at the end I noticed other people queuing for Travel money at a seperate short queue that I had previously joined I asked them & they said yes they were queuing for travel money. when I finally reached the customer desk I asked why she hadn't served me & the reply was you didn't say you wanted Travel money , she had in fact asked me only if this was business or personal banking. How unhelpful & completely daft can someone be???

Difficult to give a rating - the staff that work here are friendly and helpful, and are very…read morepatient even if you have questions that might be a big silly. However, they are severely understaffed, and the queues end up being very long. The building itself is small, and very hot and stuffy, so when you're waiting up to half an hour to be served, you become very irritated. The opening hours are also a bit inconvenient if you work, but I don't know how much of that is directly up to the branch itself. Basically, staff are lovely, but expect to come out of there a much more agitated person than when you went in.

Thank goodness for a local post office! As a current…read moreemployee of the United States Postal Service (19 years & counting)... it's great that this location was a 3 minute walk from our flat. It's a quaint office, but, offers tons of services here. The other day, we mailed off some postcards. Elizabeth was our retail clerk that day & today as well. This office also does money exchange (and we took advantage of some leftover Euro bills in our possession)... Euro to Quid/ Pounds. For this service only notes can be exchanged- not coin. If you are shipping things back to your home, my advice is bring a pen or Sharpie marker to write on any parcels/ packages/ envelopes... as I didn't see any on the counters. There are 2 cash machines outside of the building as well.

This post office is always super busy and under staffed. They have subsequently put automated…read moremachines in the post office to try and alleviate the demand but it takes even longer to use these than to be served by a person. Especially as you still need a person to authorise parcels such as special delivery or international post. Most importantly my review is about the way one is treated. Today I asked for 1st class signed for option and the Jamaican lady tried to sell me a more expensive special delivery option to which I naturally replied "no thank you I would like to post the parcel via signed for, 1st class". She then went on to say she did not appreciate my tone and she was only doing her job and that next time I should use the machines - I was completely shocked to say the least in how she treated me when I just wanted to post my parcel via a 1st class signed for option. Not to mention that it is clear her job is in fact to try and flog more expensive postal options to customers when it is not needed. I am extremely happy not to revisit this post office again (after using it for 6 years) and take our local business' post elsewhere, after being treated in such a 'chip on your shoulder' manner. Please take your employees to some customer service training courses.

After spending £118 (plus the cost of "Fragile" tape, because the guy behind the counter was too…read morelazy to put a decent number of them on my box), my parcel arrived to me over a week late, and looking like it had been mauled by a bear. There were massive holes in all sides of the box and I'm absolutely amazed that nothing fell out. I think the copious amounts of Fragile tape that I put on the box where the only thing holding it together. While I was overjoyed that all of my items miraculously arrived, my joy was short-lived. Despite being wrapped in multiple layers of bubble wrap and copious amounts of newspaper, the obvious rough handling of my parcel resulted in many of my antique plates being broken. Suffice it to say, I am furious.

Local newsagent to place of work, so handy for that bottle of water too and from meetings and the…read moreodd chocolate bar. Staff lovely.

Jacob at the Paddington branch Praed street, is honestly the best customer service representative I…read morehave seen. He has an amazing work ethic, always multitasking and going above and beyond for every customer. When he is not in on a particular day his presence is missed. He honestly needs to be given a promotion and his hard work and dedication acknowledged. Please ensure this message is passed in to Jacob as he makes every trip to my local branch a pleasure.

Well I learned about queuing up to take a number. Staff seem very nice and helpful (not used to…read morethat at my local post office). This post office sells greeting and birthday cards. (I bought a few funny ones) I'm not sure if all the post offices sell greeting cards but this one had a decent selection.