I ordered flowers for delivery using FTD. The order was placed on February 11, 2013 for delivery on February 13, 2013. Broadway Floral was the local florist contracted to do the actual delivery.
The floral arrangement ordered on the 11th, for delivery on the 13th, was actually delivered ONE WEEK late on February 20, 2013.
Several attempts were made on the 13th and 14th to find out the status of my order. In fact, I received notification via e-mail that they attempted to deliver the flowers on February 14, one DAY late, but this was a LIE. No attempt was made on February 14. Then I received notification that the flowers were delivered on February 14. This was also a LIE. No arrangement was delivered.
Almost all times that I can recall for flowers to be ordered, timing is everything. Birthday, Funeral, Wedding, Mother's Day, Valentine's Day, I'm Sorry, Just because - the timing MATTERS. It is the reason for sending the bouquet in the first place. Therefore, my expectation is to have flowers delivered on the day that I paid for them to be delivered. For this type of product/service, ONE WEEK late is unacceptable and consumers need to be made aware of this lack of timeliness in this type of business.
This company did not provide the service they were contracted to do in a timely fashion, and there is no real way to make up for the disappointment they provided. In full disclosure, Broadway Floral did deliver an additional bouquet of flowers as an apology to the recipient for the late delivery. While this is a nice gesture, it just doesn't make it right; therefore I wanted to submit this review to alert other customers of the potential reliability issue with this company in the timeliness of delivery. I did contact them privately via Facebook, but received no response.
One other note that made me even more disappointed, on Broadway Floral's public Facebook page they advertised on February 14 for same day delivery of flowers, when they still had not delivered my order from February 11, for February 13 delivery. read more