Overall awful experience for my residential do it yourself project.
After calling on a Tuesday to order 25 yards of dirt to use for my project at home, it was successfully set up. The delivery was schedualed for that Friday due to me not needing it till Saturday. I was guaranteed delivery being that I had it schedualed a few days away. Great , I thought. I called them on Friday afternoon to see were we where with my delivery due to me waiting at home for it all morning and needing to step out. When I called they said due to the weather they couldn't screen the material I needed but they guarantee I will receive it Saturday before miday. I asked if they where positive because I have equipment deposits on the line for the equipment needed to move the material ordered. They once again said yes we will be there no later then noon. I called that Saturday morning to once again see where was my material before I went and picked up my equipment that I had a deposit on to use for the weekend. Once again when I called I was told that they didn't have a chance to produce the material because of the weather. When I originally called on Tuesday for this order I was assured that they had more then enough material and that weather would not hold up my delivery.. anyway, so now not only did I not receive my material that Friday or Saturday as promised, but I also lost my deposit of 300$ I put for on for the equipment I needed for the weekend: I did finally receive my material on Monday afternoon.
To add insult to injury the Thursday after I received my material I looked at my bank statement on line and realized that I was charged twice for that material once on the day I was suppose to receive it and again on the day I did receive it!! Wtf!!!! So I called up on Friday to get it rectified and nobody could that day, sir you will have to wait till Friday for us to take a better look at it, in other words it's Friday we don't feel like doing our job so wait till we feel like working again next week. Monday came , I once again had to call them , they finally called back and said the refund will be issued in3-5 business days. Mind you people 25 yards was about 768$. Residential job for my own personal home, not a company or residential. What if I did t have the extra money put away for issues like this . That's a lot of money to be waiting on. A lot of money to lose on a deposit!! All and all awful experience with these people. Oh, think I forgot to mention: I'm pretty sure I was short changed on my 25 yards, was more like 20-21. I had my measurements right and knew exactly what I needed and wasn't enough!! Thanks Britton for the awful experience!!!! read more