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British Swim School at Hampton Inn and Suites - Rosemont

3.0 (2 reviews)
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6 months ago

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6 months ago

Lack on consistent instructors. Felt as if there was favoritism to other students. Policy on missing lessons and makeups was a headache.

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Big Blue Swim School

Big Blue Swim School

4.1(93 reviews)
3.4 mi

I decided to sign my daughter up for the free "try out" session to see how she, my husband, and I…read moreliked Big Blue Swim School. We were asked to come a few minutes before our scheduled lesson time. When we arrived, there was plenty of parking in their parking lot. We were greeted and given a quick tour of the facilities. I was immediately impressed with the hair drying station, changing rooms, cubby storage, children's play/waiting area, and even the pool, which is kept at I believe 90 degrees year round, which is a huge plus for my daughter. When it was time, someone calls all the kids scheduled for that time to check in with them and tells the kids which swim lane to go to. Parents can choose to wait and watch behind glass, or go in and sit on the benches next to the pool. They do little tests during the lesson, but they make it so fun that the kids don't even realize they're being watched and tested. My daughter was rated on her current abilities, and we were approached by Julie (I think), given a welcome bag with some goodies, and told of my daughter's swim level. She went over how everything worked, rates, and answered all of our questions. When the lesson was over, the kids walk over to the shower stations (which are right next to the pool) to wash off. We decided to sign my daughter up for weekly lessons. She's gone a few times now, tried a few instructors, and we have concluded that Alexis is the best. He is so engaged the whole time, not looking off into space like some other instructors. The kids are always laughing with him, and my daughter actually smiles during her lesson with him. Additionally, I feel that his methods are more efficient and have seen improvement in my daughter's abilities. I have navigated Big Blue's website and give the site 4 stars. As much as I like the ease of signing up, changing/editing, adding, or canceling lessons and paying, I wish there was a way to see a month view with lesson and instructor labeled. Currently, I am having to edit each lesson individually to request the specific instructor. Overall, I am more than happy paying the $23 a lesson for my daughter to get swim lessons here. I recommend trying to free trial lesson. You have nothing to lose and will not be disappointed!

**Rating:** (1/5)…read more We originally signed up for a trial class for my daughter last Saturday. It is a far drive for us coming from Chicago, and we were literally 10 minutes away from the facility when they texted to say the class was canceled. No explanation was given. We gave them the benefit of the doubt and had a second class scheduled for today. Just as we were about to walk out the door to leave, they texted us saying they were canceling again. That is twice now they have canceled on us completely out of the blue, without any explanation, and at the absolute last minute. It's one thing if a business needs to cancel and provides a respectful 24-hour notice, but it is an entirely different thing to consistently cancel at the last possible second. When I confronted them about this via text, they dodged the question entirely. Instead of offering a real reason or trying to make it up to us in any way, they just gave a canned "we apologize and understand you're frustrated" response. As someone with influence over other parents on social media, I will absolutely be sharing this experience. I will be telling everyone to take their business elsewhere. This location operates with complete unprofessionalism and a glaring disregard for simple respect for their customers' time. Look for another swim school.

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Big Blue Swim School
Big Blue Swim School
Big Blue Swim School

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Goldfish Swim School - Arlington Heights

Goldfish Swim School - Arlington Heights

4.1(17 reviews)
10.4 mi

They talk about how they always keep their pool temperature so warm. However, our kids were…read moresubjected to frigid pool temps on three occasions. They were so cold I had to pull all out of the pool within 10 minutes of starting lessons due to the shivering they were experiencing. Enough was enough so I canceled. Now I'm being told it was a known issue but parents and swimmers were not told of it prior to entering the pool. They are still charging me for the coming month despite freezing my kids without proper warning of a known issue. Beware of their contracts and know they hide issues letting your kids be the ones to have to freeze.

I'm very impressed at the level of safety, professionalism, and training at this swim school…read more Safety is the number one priority to me for swimming. The teachers, though seemingly pretty young, have been trained well to follow procedures to make sure each child is safe. I've been told what some of the safety procedures are and have witnessed the teachers being very attentive to each child while in the water. The kids have a little platform in the water at the side of the pool where they wait for their turn. And in the younger classes, there is another platform they can stand on at the other "side" of the pool. For younger classes, the other "side" is only a few feet away. The teachers here are also trained to assist children who are uneasy/crying/shy. Multiple times when my child didn't want to go in the water, another teacher came up to us right away to help him get in and feel comfortable. They are trained with kids too and know how to be initiative to kindly take them out of my hands to get in the water. There seems to always be more staff than just teachers and the life guard, so there's always someone to help in times like this. I love the flexibility here. You get 12 makeup classes for the year, and you can let them know even one minute before class that you can't make it. Then they give you a virtual token to makeup the class at any other time you were free. We've been doing a lot of makeups, and because of this the teachers change, but my kids don't seem to mind because there's a system of things they do in their lesson that they are already familiar with. They also offer events for members on some nights for free swim and other activities. And they also offer family swim days at certain times of the week. Free for members on some of these days or a small fee for other days. My 7 year old learned how to swim in about 5 months here. We had a few weeks we missed and had a few breaks in between too. He's now swimming with his head underwater by himself for the whole width of the pool. Thanks Goldfish!

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Goldfish Swim School - Arlington Heights
Goldfish Swim School - Arlington Heights
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Big Blue Swim School - There are always plenty of changing rooms available!

Big Blue Swim School

4.1(43 reviews)
12.3 mi

I love that instructors pay close attention to the needs of each student. Personally speaking, my…read moredaughter has Down Syndrome, and each instructor she has worked with has made sure to treat her with the same acceptance and respect while still attending to her special needs. Big Blue is a very special place and it's awesome to watch the instructors at work! The way they interact and get through kids, even the tough ones, it's like watching magic. I'm proud to have been part of this "family" since they opened their doors in Hoffman :) PS: And in response to the bad reviews because that's how much I love this place: 1. If you didn't get a call back, you can easily go online and sign up for classes. You're missing out dismissing them for a phone call. A one star review just for not getting a call back is pretty harsh. 2. The facility is far from being dirty. Time will tell but it just opened its doors a year and a half ago. I've been taking my daughter since then. I'm a bit of a germ phobe myself and I never once felt it was not clean. If you're afraid of something getting stolen from the cubby, don't bring it in. You're there for a half hour with your child. If it's a wallet/ purse, just carry it with you (you're either watching your child, sitting or in the changing room with your child for no more than 10-15 min.). You could also leave it in the car. It's not that big of a deal.

My daughters took a swimming classes for about more than 3 months. They liked instructors and…read moreplace, but wished more than 30 minutes. Place is decent, not cleanest, classes are overcrowded to only for 30 minutes. Kids are waiting to get turn to swimming about more than half of their time. 3-4 kids per classes only 30 minutes not enough to learn!!! They cancel a classes but they always offer makeup classes.

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Big Blue Swim School - Our teachers are in the water with their students, figuring out what each kid needs to learn

Our teachers are in the water with their students, figuring out what each kid needs to learn

Big Blue Swim School - One VERY happy swimmer!

One VERY happy swimmer!

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Kids weekly swimming lessons

British Swim School at Hampton Inn and Suites - Rosemont - swimminglessons - Updated October 2026

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