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    British Swim School at Hampton Inn and Suites - Rosemont

    3.0 (2 reviews)
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    2 months ago

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    British S.

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    2 months ago

    Lack on consistent instructors. Felt as if there was favoritism to other students. Policy on missing lessons and makeups was a headache.

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    Big Blue Swim School

    Big Blue Swim School

    4.2(93 reviews)
    3.4 mi

    We've tried a few places and we settled here. My goal was to get my son to go underwater and now he…read moredoes. But...with goggles, because they require them to wear that here. Going to a pool without goggles - well, that's another story. At least he is learning techniques to swim. I like the fact they have an app where you can check in, change classes, and see his progress - if something is entered. He was in Bold Blue 1 for quite a long time and it kept showing he had not fulfilled the requirements, nor has done any of them. Then one day...boom, it was all done and he moved up to Bold Blue 2. So one week passes, no progress, week 2 and nothing. Week 3 - one task fulfilled. I don't understand how and when it is monitored. BUT...we go weekly. We sit in the bright room and watch our little boy swim for half an hour. He's happy. We're happy.

    When my daughter initially started swimming classes here, everything went well, but things took a…read moreturn later on. The school repeatedly canceled classes without explanation and promised to send us make-up vouchers, which we never received. They charged a significant amount for each class but canceled whenever they chose. We paid over hundred dollars a month for 4 sessions, but they canceled so frequently. It's a waste of money and complete waste of our time too, as we'd show up only to find out the class was canceled without any prior notice. I strongly recommend AVOIDING this place if you don't want to waste both your time and money! We called customer service multiple times and they never pick up their phone. AVOID AT ALL COST.

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    Goldfish Swim School - Park Ridge - Storefront

    Goldfish Swim School - Park Ridge

    4.0(12 reviews)
    2.1 mi

    As a parent of a former Student here at Goldfish I feel bad for not leaving a review sooner. The…read morerecent news of chemical exposure may seem like a random unlucky event, but it is not. This was a result of poor leadership and training that I recognized when my daughter was a student there. After about 1.5 years of trying to make it work and not realizing there were other options, we removed her. When our daughter attended, we encountered numerous instances of untrained and unconfident teachers (in the baby class and then eventually the first toddler level. There was no plan in place or communication for when to move children up levels. At one point we had an instructor who did not talk or give instruction, we essentially were paying for open pool time. When we complained or asked to speak with upper management, we were offered to switch our class time and that they were working on it, while the teacher remained teaching that same class. She clearly was not prepared and teaching in the ONE class level where parents are present. Over time we started to realize, everything was being run by high school kids. They have one head manager who you don't see much of. Even before the chemical leak. which left at least 22 people ill, we pulled our daughter and moved to Blue Gems swim, which is ACTUALLY locally owned and ownership is present on a regular basis. There are other options! You don't have to accept THEIR standards. When I see the responses to other negative reviews related to the chemical spill it infuriates me, they don't take any responsibility for something that should NEVER HAPPEN. What happened is not normal and this location should shut down. The kicker here is the owners claim to be a local business, except for that the chain originates out of Michigan and they live in ARIZONA. You'll see the Owner, Dana Christ, post videos on facebook about swim or raising kids from the desert in the dead of winter. What you won't see is any sort of statement or ownership for what happened. They are disconnected from reality and are the ones responding to negative reviews. They will look up my name and see YES I did have a daughter swim at their swim school and YES we stopped going. They may even say "The safety of our families and team members is always our top priority" but that's clearly false as they allowed a passive infrastructure for years that finally caught up to them in a very public way. SHUT DOWN YOUR BUSINESS

    DO NOT TRUST THIS PLACE with your children. They caused chemical burns and inhalation injuries…read morerequiring hospitalization for multiple children. They do not use proper chemicals for cleaning and are risking peoples lives, not just those in the pool but families breathing in air.

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    Goldfish Swim School - Arlington Heights

    Goldfish Swim School - Arlington Heights

    4.1(17 reviews)
    10.4 mi

    They talk about how they always keep their pool temperature so warm. However, our kids were…read moresubjected to frigid pool temps on three occasions. They were so cold I had to pull all out of the pool within 10 minutes of starting lessons due to the shivering they were experiencing. Enough was enough so I canceled. Now I'm being told it was a known issue but parents and swimmers were not told of it prior to entering the pool. They are still charging me for the coming month despite freezing my kids without proper warning of a known issue. Beware of their contracts and know they hide issues letting your kids be the ones to have to freeze.

    I'm very impressed at the level of safety, professionalism, and training at this swim school…read more Safety is the number one priority to me for swimming. The teachers, though seemingly pretty young, have been trained well to follow procedures to make sure each child is safe. I've been told what some of the safety procedures are and have witnessed the teachers being very attentive to each child while in the water. The kids have a little platform in the water at the side of the pool where they wait for their turn. And in the younger classes, there is another platform they can stand on at the other "side" of the pool. For younger classes, the other "side" is only a few feet away. The teachers here are also trained to assist children who are uneasy/crying/shy. Multiple times when my child didn't want to go in the water, another teacher came up to us right away to help him get in and feel comfortable. They are trained with kids too and know how to be initiative to kindly take them out of my hands to get in the water. There seems to always be more staff than just teachers and the life guard, so there's always someone to help in times like this. I love the flexibility here. You get 12 makeup classes for the year, and you can let them know even one minute before class that you can't make it. Then they give you a virtual token to makeup the class at any other time you were free. We've been doing a lot of makeups, and because of this the teachers change, but my kids don't seem to mind because there's a system of things they do in their lesson that they are already familiar with. They also offer events for members on some nights for free swim and other activities. And they also offer family swim days at certain times of the week. Free for members on some of these days or a small fee for other days. My 7 year old learned how to swim in about 5 months here. We had a few weeks we missed and had a few breaks in between too. He's now swimming with his head underwater by himself for the whole width of the pool. Thanks Goldfish!

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    Big Blue Swim School - There are always plenty of changing rooms available!

    Big Blue Swim School

    4.1(43 reviews)
    12.3 mi

    I love that instructors pay close attention to the needs of each student. Personally speaking, my…read moredaughter has Down Syndrome, and each instructor she has worked with has made sure to treat her with the same acceptance and respect while still attending to her special needs. Big Blue is a very special place and it's awesome to watch the instructors at work! The way they interact and get through kids, even the tough ones, it's like watching magic. I'm proud to have been part of this "family" since they opened their doors in Hoffman :) PS: And in response to the bad reviews because that's how much I love this place: 1. If you didn't get a call back, you can easily go online and sign up for classes. You're missing out dismissing them for a phone call. A one star review just for not getting a call back is pretty harsh. 2. The facility is far from being dirty. Time will tell but it just opened its doors a year and a half ago. I've been taking my daughter since then. I'm a bit of a germ phobe myself and I never once felt it was not clean. If you're afraid of something getting stolen from the cubby, don't bring it in. You're there for a half hour with your child. If it's a wallet/ purse, just carry it with you (you're either watching your child, sitting or in the changing room with your child for no more than 10-15 min.). You could also leave it in the car. It's not that big of a deal.

    My daughters took a swimming classes for about more than 3 months. They liked instructors and…read moreplace, but wished more than 30 minutes. Place is decent, not cleanest, classes are overcrowded to only for 30 minutes. Kids are waiting to get turn to swimming about more than half of their time. 3-4 kids per classes only 30 minutes not enough to learn!!! They cancel a classes but they always offer makeup classes.

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