Ahhh Brisbane. What better way to enjoy this beautiful city in all of its sunshine-y glory than by bicycle?
Our thoughts exactly. So we contacted Brisbane Bicycle Tours and booked a 2-hour Brisbane river tour for our group of nine. The payment process was seamless, the communication was excellent, Steve and Fiona were flexible to our tight schedule, and everything was on track for an amazing day... until we checked the weather report. Rain. Lighting. Strong winds. What the heck, Brisbane!
Steve gave me a call a few days before our ride and let me know they were willing to be very flexible on time and day based on the weather, but unfortunately our group's schedule was so tight, we only had this small window of riding opportunity. So we both did our respective rain dance and promised to play it by ear the day of.
The morning of our tour my phone rang - Steve let me know that while they'd be happy to ride in the rain, he wanted us to have a great time, and riding along the river with the uninvited company of rain and lighting miiiiiiight not be everyone's cup of tea. And just like that, without any dramas at all, he refunded our entire amount. His exact words were: "we say on our website that we're not responsible for cancellations due to bad weather, but honestly, you're not responsible for the weather either!" His kindness and communication throughout the process blew me away. You know a business is doing something right when your expected service is ruined and you still leave having a 5-star experience. Now I'm just itching to come back and go on that ride! read more