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    BrightStar Care

    3.5 (2 reviews)
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    Byram Healthcare Center - Byram Healthcare logo.

    Byram Healthcare Center

    1.0(18 reviews)
    3.1 mi

    Why does a company as big as Kaiser Permanente deal with inefficient, overpriced Byram Healthcare?…read moreByram phone support agents providing inaccurate information, chat agents with attention deficit disorder and a return policy that is inferior to competitors offering the same durable medical supplies. I was promised a receipt for a recent order would be emailed to me. Multiple requests were ignored. Finally, a chat agent informs me it will be 30 days before I receive a bill. I only have 15 days to return the order if the billing is inaccurate. Clearly, there is something terribly amiss with Byram's lackadaisical billing procedure and short return policy. I was also informed by a Byram phone agent that orders under $200 cannot be returned. There is nothing about this rule on the Byram website. Additionally, chat agents from Byram's billing department cannot process return requests. A customer must contact the order department via phone or chat. All returns must be taken to a United State Post Office. No UPS or Federal Express. Absolutely horrible value overall. I will not deal with Byram Healthcare again. I will use an alternative, such as Amazon, and get reimbursed from my healthcare provider.

    It's horrible! My account is paid in full and is also on their book. Their customer service said it…read moreshowed zero. However, they need to refer to their account Department to verify. The whole process took more than 30 minutes. For my order, they said I needed to get my doctor's order. I talked to my doctor before calling them. The doctor's order was sent to them a month ago. Waste a lot of time to wait on the phone too.

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    BrightStar Care - homehealthcare - Updated July 2026

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