Beaumont Surgical Center West Bloomfield was amazing! This was the 2nd time we were there for…read moredifferent procedures and both times were A+++++ The staff there is by far the best. They went over and beyond helping my husband as he had an unexpected reaction to a medication prior to his procedure. They even helped us get an immediate appointment with a top Dr for after care that would have taken probably weeks to get into to. Their knowledge and dedication really was amazing! Super compassionate team....would definitely recommend them for medical care. THANK YOU!

Very clean, I didn't wait and almost all the staff was great! I'd would have given 5 stars if it…read morehadn't been for the PA I'd first seen. She was really no help at all and basically told me she wasn't willing to help me as I'm pretty much in a patient room ready to cry my pain was so bad! Personally I feel she was just way too young in her career to be solo and she didn't have enough medical experience to connect with her patients. I have a severe lower back issue. It acts up every once in awhile and is horrible. I treat it the same way and in about a week I'm back to normal. This PA would not listen to me. I've been dealing with this for almost 2 decades, trust me I know what works. A muscle relaxer. At times steroids (even though I hate them) and occasionaly a pain patch or pain pill. She was willing to give me ZERO help! I had to ask for an MD, which gave the PA an attitude! The MD was amazing!! Gave me what I needed trusted me to know my body and what worked in the past and sent me on my hobbling way. A day later and I was actually able to sleep lying down. Thank you beautiful MD! I really hope the management staff reads this because the PA (Sarah) really could use some training in bedside manner, learning to trust her patient and she needs to realize not ever one is seeking drugs, and she could use some sensitivity training. When someone goes to urgent care, they're going because they need help. When that person is telling you NSAIDs, heat and ice, stretching, swimming and yoga are NOT working and they are looking to you for alternatives after being awake with pain unable to sit or lay for the past 29 hours and that person can barely move and you tell that patient that all you can offer them at this time is a big fat NOTHING, than 1) you're not doing what my copay and insurance is paying you to do and 2) you're isolsting your self from relationship building with your patients so you'll never get word of mouth referrals or build a positive reputation in your community for yourself because as of now I would ask to only be seen by an MD if and when I ever need to return after the experience I had with this PA. This is advice I will give to everyone asking if I know of an urgent care based off of this experience. That's a genuine concern for me and as a patient and should be a large concern for the management team. As a professional, I'd need this to be addressed. Patient care and relationship building should be equal to listening and trusting your patients. People come there for medication, to be treated and for resolution, not to be discounted and treated like they're wasting the time of the PA, which is exactly how I felt. She was not interested in helping me when I was in serious need of help! That's sad. Outside of this, everything was great! Beaumont, give your newer employees patient care training and celebrate your seasoned professional who really care about listening to the patients needs!