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Brighton Family Physicians

2.6 (7 reviews)

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7 years ago

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8 years ago

Very poor front desk and office manager whose name is Nancy. Rude and extremely unprofessional.

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9 years ago

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8 years ago

I have been a client/patient here for many years, and have been very happy with the service, with rare exception. I highly recommend them.

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18 years ago

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7 years ago

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12 years ago

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Advance Urgent Care & Walk In Clinic - New location picture

Advance Urgent Care & Walk In Clinic

2.4(12 reviews)
0.9 mi

My mother had a health issue today passing through Brighton and her GPS led her here. They acted…read morequickly and efficiently to get her to the local hospital all while remaining calm and friendly. Thank you. Thank you so much!

My husband brought our daughter to this Urgent Care for an ear infection. He informed Dr. Ali that…read moreshe has an allergy to amoxicillin/clav. Dr. Ali prescribed azithromycin and a steroid instead of the medication I am used to seeing previously for ear infections. As a parent, I simply wanted to better understand the reasoning behind the treatment choice and why a different approach was taken. The following morning, I politely called the office and spoke with the front desk to ask if I could speak with Dr. Ali regarding the prescriptions. I was told they would leave him a message since he was busy. Instead of calling me back, Dr. Ali called my husband in a fit of anger, questioning why I would question his decision and if I had questions, why I didn't take her in instead. To my husband's surprise, he then informed him that he was placing a note in the system to refuse future care to my five-year-old daughter and abruptly hung up. I went back a few days later for treatment for myself, as well as referred a friend, thinking the earlier incident was just a misunderstanding. After I checked in and paid my copay, his staff told me I was being refused care. It turns out Dr. Ali didn't just ban my 5 year old, he blacklisted my entire family because I asked a simple question. He wouldn't even come out to explain. It's incredibly frustrating that a doctor would retaliate against a whole family just because a parent asked about a prescription. As a parent, it is my responsibility to advocate for my child and understand what medications are being prescribed and why. Asking a question is not being complicated, it's called being an involved parent. In my opinion, what made this experience especially disturbing was not the medications themselves, but the level of unprofessionalism shown by a doctor afterward. No patient or parent should be made to feel intimidated, dismissed, or punished simply for asking a reasonable question about medical treatment

Brighton Center for Specialty Care - Entrance 2

Brighton Center for Specialty Care

3.9(11 reviews)
1.5 mi

I went to the Brighton specialty center today to have a hydrogen breath test performed. It is a…read moreprocedure that takes approximately two hours. The staff was so inviting and so kind to me. It was a little chilly in the room so I was offered a warm blanket. And then when I was still cold, they gave me another warm blanket. Each time they came into the room, which was every 15 minutes, they always had a smile on their face. When the procedure was over, the nurse was kind to let me know what to expect next and how many days to wait for the results before it would show up on my portal. If you have a procedure to be done, it's worth the drive out to Brighton. I love it every time I come out to this facility.

Reception staff at the blood draw were incredibly rude and possibly racist as they were rude about…read moremy wife's name because it is foreign. They gave her attitude after she spelled her last name. The same receptionist ignores me when I spell my name so it takes like 3-4 minutes extra before she actually decides to listen to what I'm saying. If I were the u of m I would retrain some of your staff in customer service. The care once you get past reception is great. The physical therapists are amazing and so helpful. The biggest issues are the long wait times made worse by inefficient and rude staff.

Photos
Brighton Center for Specialty Care - Brighton Center for Specialty Care:  Entrance 1.

Brighton Center for Specialty Care: Entrance 1.

Brighton Center for Specialty Care - Brighton Center for Specialty Care:  Portion of Entrance 2 Lobby.

Brighton Center for Specialty Care: Portion of Entrance 2 Lobby.

Brighton Center for Specialty Care - Brighton Center for Specialty Care:  Map Legend.

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Brighton Center for Specialty Care: Map Legend.

Brighton Family Physicians - familydr - Updated May 2026

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