Brighthouse seem to have a bad reputation all over the internet but I have to say that the Derby Branch is the exception.
I have always found the staff polite and understanding. Each time I go in there they are always up for a chat. They also know most of their customers on a first name basis. The manager has a good rapport with his staff and his customers and always has laugh and a joke.
I recently had a problem with one of my items but they were on the case very quickly. There was a big delay in getting in back but each time I asked about it they were quick to make a few phone calls and follow up for me. The problem was with the head office and not the store.
On the odd occasion I have been late with payments, I have never had any threatening phone calls as are reported from other stores. I just had a polite phone call reminding me that payment is due.
I love that you can go in and sit down on the big comfy leather sofas while you wait to be served and sometimes there is even coffee and biscuits on offer. read more