I truly hate spectrum. Ridiculous prices. They have the nerve to have agents call you about increasing services. Heck No. I have my own personal modem for internet and still pay a ridiculous price for internet. Spectrum is very greedy. They truly want to bleed you dry. I really appreciate bright house now. Their prices were better Spectrum is a rip off. It sucks , because they have a monopoly in orlando. There isn't another option really for internet. Why did bright house do this to it's customers. read more

Bright House Networks - Television Stations Near Me - Orlando, Florida

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This is what I sent Brighhouse and awaiting a response: I sent an e mail yesterday and got no response. Your service tech came today. He was not friendly and obviously didn't want to be working on Easter. I asked if he was putting in a new box and he said he only had refurbished boxes. After he finished, I asked him if the remote was set and he said yes. I asked him if the delay on our other box was normal, he said yes and left. I tried the replacement unit and the remote did not work. Called your company and after they ran thru some tests, determined that the box was not good and I needed a new one. YOUR COMPANY HAS INCOMPETANT PEOPLE!!!! I asked that they send someone out to replace it. Your company said no, they were too busy today. So I guess your Company standard is to get in and out as fast as possible. You have no quality control. The proper response was to get someone here immediately, even if it meant sending a supervisor. Your lack of response to yesterday's e mail and lack of ability to respond immediately shows that I need to look for a new provider. My time is valuable and your company does not think so, I am tired of wasting time on Brighhouse.....my house is not Bright is a Dimhouse, becasue of your lack of service. I will be sending this to JD Powers for inclusion into your ratings. read more

Brighthouse sucks. If there is a good alternative, let me know. Because AT&T sucks, too. We've had Brighthouse for nearly 5 years for phone, tv, and internet. Their speeds are not what you pay for and are worse during peak hours. They upgrade their equipment and don't bother to let you know that you need a new cable box until you call them when you can't get half your channels. Their customer service is all over the place. Today they were supposed to come between 2-4, which they reminded me of TWICE, but it is 7pm and they haven't come. Not only that, but when I called for the second time to find out where the tech was, they said he had come but no one was home. Then the service rep put me on hold to check something AND NEVER CAME BACK ON THE LINE. Really, find someone else if you can. And then let me know who it is. read more

Stephanie's review just does not compute. Perhaps she works for BH - either directly or indirectly. My issues with BH have nothing to do with their service agents. Yes, they are nice when you call their center. However my issues with BH have more do with the quality of the product, their level of service and value for my hard-earned money. Bright House fails in so many ways. But then they don't really have to try very hard do they when consumers have so little choice with service providers. In my particular piece of paradise in Orlando my only Internet options are Bright House or Centurylink. For cable TV, since "free TV" does not work in this metro area either, our options are satellite or Bright House. AT&T & Comcast are not available because the telephone & cable companies have carved our little world up into corporate fiefdoms. I even called the FCC to validate this. Cable & Internet providers have pre-arranged agreements whereby they will only service certain blocks. The only cowboy in the mix is satellite dish for TV but then you are locked into a 2 year contract + equipment fees. Bottom line folks they can call you "friend" all they like. At the end of the day consumers lack choice & freedom when it comes to selecting their providers. They are all quasi-monopolies, which entitles them to charge you outrageous prices for sub-par service, nickle & dime you with service chargesr and provide you with sub-par service for your trouble. I would like to live in a world where I could select from all providers and go with the one who provides me good value for my money. I'll pay for quality but I won't pay a kings ransom or get locked into a blood-signed contract because I am forced to choose between which evil is less painful. Perhaps if there was more competition in the true tradition of business enterprise, these companies would clean up their act or new and potentially better service providers would rise above the sea of discontent. read more

BHN cannot be any better than other providers as far as customer service goes. They make sure the Tech arrives "on time" according to their statements but it took 3 phone calls for a Tech to finally arrive. Look, don't call me to tell me the Tech should be there by so and so and he shows up 4 hours after his original appointed time. Oct 4th 2013: Tech comes and replaces my current internet modem with a Ubee and gives me a Samsung Cable box for my recent upgrade. Oct 23rd 2013: After a few weeks, I am dissatisfied with the billing. These fools want to charge me $169.66 for Digital TV (One Box) and Internet upgrade from 10mpbs (standard) to 30mpbs (roadrunner turbo). I spend 1.5 hrs on the phone disputing the bill and all the Rep keep does is placing me on hold any time I have a question about billing. Not to mention the number of times he contradicted himself about getting credit for this and that. On top of that, they want to lock in a "pending/queued' charge on my card for $169.66 (it should have been $118 after all credits applied) and they end up telling me that it will be applied in the next billing. My thoughts are, what If I am not happy with the service and disconnected before next billing. Regardless, their word is I'm getting to get charged $169.66 because auto pay customers can't release the pending payment (this is 3 business days before the actual due date). I decided to cancel the service immediately after the first call to straighten out the billing amount for my October bill.. It is a mess and CS can't get their stories straight. I as a consumer don't have time to baby sit employee from another company to make sure the customer is getting charged the correct amount let alone make sure any 'credit' promised or stated to a customer is actually applied to his account for the current billing period. The 2nd lasted almost 1.5 hrs just to cancel service.. I have no complaints about the Cable service itself but rather the messy Customer Service they have provided. I'll look for TV service elsewhere. Update 10/24: came and picked up the equipment. They forgot the cable modem and cables.. Wtf! That means to me more excuses for charges and holds on my account! Now I got to try 20-30 mins to return equipment.. Fn pain read more

It's true. They are the worst. The poor customer service people are nice, but they don't have a clue. Been on phone with them 7x totaling 4 hours of my time over past week to get a simple phone number ported from CenturyLink to them. They blamed CenturyLink even though I confirmed that with century link it was Brighthouse that was delaying it. As as local business owner and member of the local Orlando Chamber of Commerce I am in complete shock at how terrible their service is on this recent work order. So bad, I got disconnected after waiting to speak to supervisor. They never called me back even thought they had my number. They buy those customer service awards because they get. My Friend. You've got to be kidding. read more

I am simply amazed at how bad Bright House is. The only thing they have going for them is the fact they sealed up the market somehow blocking competitors from coming in. I was told that if Bright House was in an area they are the only ones that you can get service from. This is a travesty to the public. There is no competition on service providers so we are forced to endure the substandard service they provide. It is time that we force them to fix their issues. I have been in Orlando for right at a year. Prior to moving here I lived in Guadalajara Mexico. I was shocked coming here and finding that there was no fiber optic internet in Orlando. Is this town that technologically challenged? I have only had the opportunity to deal with BH for my services. I have always paid for the 45 MB internet after continuously having bandwidth issues I started doing periodic speed checks. The fasted recorded speed over a year was 17.8 MBS. I spoke to BH about this and their reply was you are paying for "UP TO 45." I told the sales rep that in my speed log I have 45 and 50+ but that was when I was with another carrier. Prey tell me why there is not a better service in Orlando. I told the sales person if that is the case and I only get 15 that is what I want to pay for. So he down graded my service. What I expected was to still get the 15 that I have always gotten. Well that is not the case. For some reason I only now get 2-5 MBS. That have oversold the bandwidth in the markets and we are paying for it. To me this is fraud sell one thing and then throttle the bandwidth down so much that you can't get what you pay for. Google fiber or AT&T's ADSL needs to come to orlando and they will put BH out of business. So if you are looking for a place to live in Orlando look for a place that does not have BH for services. read more

A lot of people have problems with Bright House, but I've never had any serious issues with them. I have great service with their HD programming, HDDVR, and I have their 15Mbps internet... I agree DirecTV might be cheaper sometimes, but face it - we live in Florida... storm clouds frequently distort my friend's DirecTV signal. Customer service has been decent. I've had a couple of DVRs crap out on me - mainly because I record a lot of shows and there seems to be a problem with Scientific Atlanta's Java firmware with garbling recorded shows when the DVR hits about 98% capacity, which then would cause the system to crash. I think Bright House still has better overall quality over Comcast. I'm about to move and I have the option to go satellite or cable - I'm pretty sure I'm sticking with Bright House... read more

Late last month or earlier this month (I can't remember) my service was disconnected by mistake. There was a problem with my bank and couple of payments bounced (the problem was I was giving them my old bank info by mistake) As soon as I figured out what was happening I paid the bill with my credit card, several days later the service was disconnected. When I called to find out why the representative told me it was because of the returned check when I pointed out I already paid that on a credit card he apologized and turned the service back on. I should not be billed a disconnect and reconnect fee for this error. It was not my error I resolved my error before it became an issue. A few days later I got a notice on my door that I owed $522 and change. I used the chat feature to talk with someone about what was going on. They were very clear and explained why the notice was left etc... and even took off the $20 fee. During that discussion I was told that my service was safe until the 17th and I assured them I would make the payment by that time. Today the 13th my service was disconnected again. Again I should not be billed a disconnect / reconnect fee. The service was supposed to be on until the 17th. I work online and require internet access to get paid. I called and spoke with someone and they said nothing could be done until I paid 177.07 and that I had to pay in cash. I actually had to go and pawn things to get the bill paid. It literally took every dime I had. I had full intentions of paying this bill before the 17th but needed to get a paycheck in the bank first. I am now completely broke and can't even buy food. I want to know what brighthouse is going to do to make up for this error. I am due to be refunded the disconnection and reconnection fees for the last two mistaken disconnections. In addition to that I was forced to pay $177.07 in cash I had to drive all the way across the county using up gas. I also missed about 4-5 hours of work today and counting because my phone is still not working. I work online and require internet and phone to do my job! read more

Another horrible review. The customer service people are maybe the best but their field service techs and service in general suck balls. Cable service provider for the last five months, five visits from techs who clearly have no idea or clue. Also finger pointing as to whose fault their terrible service is. Techs blame the customer service reps for not reading emails. Techs blaming the boxes themselves (currently have Cisco boxes). CSR's blaming the field service techs. Disgusting when they charge almost $200 a month for premium cable, Internet and phone service. Ironically when I had Comcast, not one visit needed from the company and hardly any service interruptions. If you can avoid using BrightHouse, do it. read more

They really are horrible.You never get what you pay for & what you are paying for is not worth that price. https://fiber.google.com/about/ In FL some day! read more

Goodmorning! I am so please with my visit here, at first after I read the reviews, I was a bit skepticism. I just gave it a go anyways for my own personal experience and to share my thoughts on the place. The lady that had helped me greeted me with a smile, which I greatly returned! if you come in with the right attitude, they will be more than happy to assist you! She went above and beyond to help me, with signing up for wifi and answered my questions very efficiently. Thank you! read more

Absolutely terrible service - Do not use!!!!!! Was a loyal customer for 2 years until I moved. They failed to notify me and started chipping away at credit. On top of this, they are completely awful at customer service and their offerings suck. Constant outages. I have had numerous agents come to my house to help and they are always causing more problems than fixing them. I would recommend staying far away. read more

I wish I had read some of these reviews, it would have saved me a lot of headaches!!! Do not waste your time and money on Bright House!! Seriously, their customer service is horrible! I don't think they even know what they're doing! We're getting charged for an extra outlet that we DID NOT order, nor did they tell us that there will be a charge!! We're also paying for a "high speed internet", but we're getting half of it. I wish we had a better company to switch to. Sadly, we need internet and a phone line, otherwise I would do without this worthless company. read more

Customer service is in dire need of an overhaul. I got different answers every time I called. In the end, it takes them 2 days to get anything done. I'm going to look for other providers. I'm also SO ready for google tv and internet! read more

Whoever dreamed up the idea of putting these little boxes on every TV set in the house will ultimately be responsible for the collapse if Brighthouse! I have 4 in my business and after only 1 month if service, I have had 3 service calls and have had all 4 replaced on different dates. In my home, 1 box didn't work for 2 days and just Shen I was ready to make the call it magically started working again. Mist TV's are HD ready now and should not need a box. Brighthouse, if this was an attempt to keep people from stealing cable, you should be more concerned about the honest people that will now leave your services for satellite. Your main advantage WAS "no boxes" required. If I need a box on all sets, satellite is looking like a better option read more

If I could give them zero stars I would. They came and set up my internet. It never worked. Made several appointments to fix it and the never show up. I called and they said the appointment was never made....Unbelievable. Waited from 1:00 to 8:00 no show. They begged to keep my service. Setup another appointment between 10-12 the next day they never showed up. Said the appointment was never made. Now I have to wait for them to come between 2-4. I'm doubtful they will show up read more

If I could give me zero stars I would. Phone reps are nice great but to get to them you have to wait about 20 min. I have had so many issues trying to get my devices moved. First put the order online never got a call finally called in myself no record of me requesting move online so save yourself time and don't bother. Then on install date they went to the old house not the new house and after two calls and more days waiting another phone person tells me the order was submitted incorrectly not as a transfer. Install comes Internet is fine but tech tells me I cannot choose my network name or password which I know is a lie because previously I had named it and selected my own password for the lightning internet. I decided not to argue with him but now have to keep a piece of paper to know both of them. Next issue is day later the TV cable is not working after calling and spending an hour on phone resetting digital box they decide we need a new box. To speed time and not to wait another two days we go to brighthouse ourselves and get a new Digital box which surprise is same issue - more phone calls to brighthouse resetting he box still not working so two techs later still no cable tv. One tech arrived at 7:30 appt window was 4-6 however brighthouse did call to tell us they were late. Next appt was 2-4 no show so call until 7:55 pm so then had to spend another 30 min on phone to get a stand by appt which means they can come literally at any time. Long story short if you can get it hooked up correctly then you may be ok but if you have any issues good luck. I'm still waiting.... They promote a customer service appointment guarantee which as far as i can tell that guarantee doesn't mean a darn thing. The poor phone reps can tell you sorry but that is about all. Unfortunate there is no competition unless you want a dish hanging off your house you are at their mercy and I think they know that. read more

If you are thinking of signing up please do yourself a favor and look at other services. I have lived in Orlando for over twenty years. I have seen the service at Bright House go from good to terrible in the past few years. Cable companies have lobbied our government to allow them to create monopolies on certain areas. If you are in a bad area, you may have no other cable choice but Bright House. However I would still recommend looking at other companies. Expect 20 to 45 minute wait times on the phone if you bite the bullet and get Bright House anyway. The customer service agents do not like the company they work for and it comes through in the calls. They are increasing rates every year and providing service that gets worse as the price goes up. Maybe Orlando will get lucky and get the new Google service but for now we are stuck with cable companies that have the government backing their terrible behavior. If your installation goes well, you should buy a lottery ticket.. Expect two or three visits before they get it right. You should also be aware that the equipment they give you to bring cable and internet into your home will fail regularly and waste lots and lots of your time trading it in... Sounds like fun... right... Blame your government... read more

Worst service ever. even with the most expensive and "fastest" package , your service will go in and out and after 10 service calls to your residence over 12 months, they will still do nothing to fix it. They say its fixed ( two new routers - did nothing to help) ( new wiring - did nothing to help ). Unable to watch netflix or hulu due to constant - buffering due to slow internet speed ( even though I pay 130 a month for the fastest). Wifi always goes in and out. Now they say they are not sure what the problem is , but admit that the service in my area- Windermere , FL is not what it should be - But they offer NO discount to a service that does not work properly. Terrible customer service. Sadly Only company in my area that offers internet . Luckily, We are moving out of state to a city that offers multiple different companies for internet and cable. read more

I have had Birighthouse as my internet and cable provider for about 5 years. They have always provided good service. I have had very few outages in that time, and they have been very prompt when coming by for service. No more endless wasted time time waiting on a cable guy like I remember from long ago. I recently had a box fail and I was able to go the office and exchange it. I was in and out in a few minutes and my cable is working again. read more

Wow! I went in to BHN to get a remote replaced thinking it would take half an hour or more. So pleasantly surprised that I was out in less than 60 seconds! And the lady who helped me was SO nice! Made me change my opinion about "the cable company". read more

I have a high speed internet package and basic cable. The internet is fast no problems there. My cat even spilled a bucket of water on the modem they came right out and fixed it no charge. Great customer service! However the installation tech missed the initial hook up date and customer service kept telling me I was the next appointment making wait 4 hours for someone who never showed up. I ended up waiting a few days until they finally came out. read more

I called brighthouse because my cable kept flickering... it had been for over a week and I was over it. Also my name was spelled wrong on my statement. Minor, fixable issues right? Cool, my cable got fixed, as well as my name... however when I was waiting for my cable box to reset over the phone the representative for brighthouse started saying some inappropriate things while speaking to one of his associates. Now, he must have not realized he had not muted his phone but regardless, talk like this should NOT go on at the work place. I heard him say "what?? I'm just holding my balls" and after a muffled response from her I heard him again say "oooh you're dirty" then the phone muted. Super inappropriate. These employees need a class with the HR department. read more

This company is known as Spectrum now. I actually liked Brighthouse, but Spectrum is straight up ridiculous and I been a customer for a long time, and my bill is almost $200.00 since they keep raising the monthly charge and it's not like I have all the extra services! I just have Internet, TV and Phone. I'm looking elsewhere as it's frustrating to see my bill keep going up. Then they have a nerve to break down the charges and have something called "Other Charges" for $11.50 but wont tell you. DO NOT GET THIS SERVICE, LOOK ELSEWHERE! read more

Brighthouse - very poor service experience - representative misrepresented service, told getting 10/1 meg service after downgrade, received 10/1 for over a week then just 1 meg. Support runaround over and over, the worst internet and customer support I have seen in years. No assistance offered apology, so disconnected service. Multiple support call disconnects hangups. Technicians do not show up on time for appointments or even call. I had Brighthouse for several years they were fine as long as they were getting about $200.00 per month. Multiple support call disconnects hangups, misrepresented service offering, over priced, poor customer service. Enough is enough.... read more

Hello, I have brighthouse for INTERNET ONLY service that started at $19.95. Now we are paying $54 for the same service. When we called to complain, customer service said the $19.94 rate is for NEW customers only. So that means, your NEW customers are more valuable to you than the old loyal customers. DIRECT TV uses the same methods to acquire their customers EXCEPT they are willing to give back some of the money they make from its loyal customers to RETAIN their loyal customers. Brighthouse - WHAT are you willing to do to KEEP your customers??? AT & T is looking to buy DIRECT TV, what will that do to your business model? Feel free to contact me. ECK in Orlando read more

Most horrible internet I have ever had. We pay for the 60mb package and still extremely spotty constantly. When it works, it tends to work well but more often than not it doesn't. We have replaced at least 4-5 cable boxes in the 2 and a half years I have lived at the house and have had bright house reps to fix the tv or internet at least 10-15 times. I can't stress enough how awful their services are. DO NOT GET BRIGHTHOUSE read more

I recommend to all to look into "cutting the cable". That is the only way you can have an effect on them and save a ton of money in the process. Getting by without cable TV is super easy in central Florida. I built a couple of (free, I already had the materials needed) digital antennas off plans from the net and strategically placed them in my second floor attic. I can pick up all the free high-deff TV signals and analog in about a 70 mile range. Between the antennas, Hulu, Netflix or just the Pirate Bay you can easily replace cable TV with over the air and streaming and not skip a beat. http://www.instructables.com/id/Build-a-Large-DB8-HDTV-Antenna-Big-Bertha/?ALLSTEPS http://www.antennaweb.org/Address.aspx I am currently in the process of building a wi-fi antenna because I live close to a free Wi-Fi hot-spot. According to what I have read from others doing this I may be able to finally be free of them and the ridiculous prices they charge for something that is free in other parts of the world. I will be so happy to finally be rid of them for good. read more

This company is the worse and if you can avoid using them I strongly suggest that you do. For their turbo Internet I will be paying $80 a month how ridiculous! That is just the Internet. The only reason Bright House networks is able to stay relevant is because they buy out certain properties to prevent other competitors from coming in. The moment my lease is up at my current apartment complex I will be moving especially so I do not have to use this horrible provider. read more

If I could I would give 0 stars. I have never been so frustrated with a cable/internet provider in my life. I had to use "clear internet" for a couple of months when I had a summer internship and that was WAY more reliable than this brighthouse crap. 1st of all who has ever even heard of this provider? I know I havent. I am not from Florida or the south so I have only ever heard of Comcast, time warner cable, verizon and att uverse. *cough* reputable companies *coughs* and so when I moved here and was informed that brighthouse was the only company (running a monopoly) I was not very happy. Anyway, I pay $127 for regular cable and regular internet. Needless to say outrageously priced.... I was with time warner cable prior to being forced into this crap cable company for 3 years where I had 1000+ channels, highest speed internet and DVR for $90 a month. The internet does not work even though I have called countless times trying to have them fix it. ( I am using hotspot from my iphone right now to use the internet on my laptop) the rep told me that it is normal for intenet connections to get interrupted when living in apartments when it is so many people living close together... so is that what companies tell the reisdents of NYC, Chicago, LA and countless other cities where the vast majority live very close to one another? I think not. That cannot be a reason that my internet works for about 5 minutes on my laptop before going out and i have to reconnect. Oh it also will not work on my iPad or Iphone at all. He told me that the internet connection has trouble connecting to apple products. Seriously!?!? If you live in an area in Orlando that has the option to get another cable provider DO IT. read more

Brighthouse has absolute garbage service and their internet is even worse. I have had a technician at my house once a week for the last two months. The first guy left my house without providing a router, or setting up the service at all. The second, which couldn't make it for a week later set up the internet but I was getting under 1mbps when I was paying for the lightning speed! (90mbps) To this moment, I am getting 5mbps for almost 100$ a month and I am furious. Avoid this company if at all possible. read more

The most horrible company around. Customer service is the worse. If they cannot fix your problem and you ask for a supervisor they will keep you on hold and disconnect you....I would highly recommend another provider if possible. They also will scam you with their different speeds/modem's that are no different will charge more money..... WOULD NEVER RECOMMEND BRIGHT HOUSE. read more

I see all the bad reviews and wonder if I've just been lucky. I've had the full bundle for about 12 years and they have always been very responsive on the phone and with in house scheduling. My only complaint is that the cost is going through the roof . Would prefer a la carte options. read more

If I could give a negative rating I would.. absolutely fucking ridiculous process to get this service. - Their pricing is outrageous for a premium package!! My bill was over $200/month with 2 boxes, 100 MBPS and HBO/SHO/STRZ packages!! I could get all of this and WAY faster internet for $120/Month max with Fios or Cablevision. Such a rip off and a complete monopoly when an apartment complexes in Tampa keep other major ISP's out of the region by making new tenants choose between 2 crappy ISP's AND they get kickbacks for each one! - The internet service is garbage compared to FIOS (500MBSP vs 100MBSP). - The remote is something from the god damn 90's.. talk about R&D department.. - They lost $20 million last year because they can't run proper credit checks.. people were calling in giving false information and then cancelling or not paying bills. So now their new policy is to require you provide the ENTIRE social security number? Can some one say identity theft? What other ISP requires your SS#, not just the last 4 of your SS#? - What the hell is a "sports package"? These channels should just be included with a premier package. You're going to charge me $10/month more for the NFL Network? There is no reason this company should still be in business. They are absolutely corrupting the housing complexes in Tampa/St. Pete by giving backdoor kickbacks to property owners and keeping Verizon/Comcast out of the region. They are literally the lesser of 2 evils for my building... the other choice is DirectTV/DirectPath. read more

Click below to watch my 'video demonstration' of how poor their service can be. http://youtube.com/watch?v=lVrTNIEcamw The Bright House On Demand experience is best viewed in a video format (click on the above link). I'd love to say that I've been happy with my service, but would you be pleased if your television viewing resembled the two minutes I've put on display for your viewing pleasure at youtube...? I pay about $145/month for internet service and television service. I rate their internet service at 4 stars and their television service at 2 stars. Their DVR services and on demand services are only worthy of 1 star. read more

I only put one star because you cannot put zero. They constantly take away channels (I love Dexter) took away showtime, their news rehashes stories every five minutes, and when they came to set up my cable the cable guy was a huge jerk. I have lived in three states and had multiple cable companies and this is by far the worst ever. Don't ever ever ever get it. read more

To no one who will really read this,cares, who will contact me or make changes.... WHY do I have to look at my statement each and every month to see what BOGUS and not authorized charge has been put on my bill. Example... 6.14, i receive a letter that BH is now after 14 years of a service, has decided to change $4/month for a modem ...that without the modem.... the services would not be available..... in the letter that I received, it states the charge will not start until the July statement. I call BH in June to tell them to come pick up them modem and install the modem that I NOW have to buy....for something that used to come part of the service of BH... they pick up the modem on the 7.5 but I still was charged $4 for the modem and now see a charge $1 for "Regional Sports Network.... I NEVER ORDERED THIS....! The person said it used to be free....now BH is charging for it. YOU NEVER ASKED IF I WANTED THIS.... YOU JUST STARTED TO CHARGE ME MORE MONEY FOR SOMETHING THAT USED TO BE FREE. I DON'T CARE ABOUT THIS NETWORK....NEVER WATCHED IT BUT YOU THOUGHT IT OK TO START CHARGING ME AND MILLIONS OF OTHERS WITHOUT TELLING THEM ABOUT IT. This is why I hate BH and tell everyone NOT to use them. I will post this email on line so that all can see the underhanded tactics of BH and maybe have them change their unethical ways. I say to all, look at your BH statement each month carefully. I'm sure eventually you will find added fees that you NEVER asked for...used to be free and now have to opt out and unethical practices to charge you more. read more

We got brighthouse installed about a week ago. haven't had any issues. Brighthouse is my favorite cable company. Will never go back to comcast and direct tv is a joke. :) read more

This company is terrible, practically a monopoly here in Saint Petersburg, Fl. Not only do they charge $35 a month for 15 mbps ( ONLY for the first 12 months, after it's $55) but their service is terrible, since they are the only company to really offer internet in the area they take advantage of their customers. I lived in Miami Beach and I got 70 mbps for $40 a month! When I scheduled an installation I waited for 3 hours and no one showed up, so I had to reschedule. I let the installer know that I had my own modem and they almost made me pay an extra fee for using my own! I'm not done here, they also charge an extra fee to use it as Wifi rather than using their ethernet cable! We are in 2015, who really uses ethernet in a household? I am completely displeased with this company but as I said previously, they have a monopoly in the area hence they can do these sort of things to their hard working customers. Really disappointed. Can't wait for a competition to come into town so that I can switch over from these crooks! read more