I'm not satisfied at their service at all.
in the beginning of treatment we wanted to do a monthly payment, the office immediately looked down on us and claimed that they have many clients who can do a one time complete payment so they prefer a big payment in the front. after the treatment started because their office is incapable to handle insurance they threat us multiple times that they have to stop the treatment if the insurance takes longer time. Eventually the insurance went through, they stopped threatening. at that point of time I have already been reluctant to use them but because insurance already kicked off so we had to stuck with them for 18 months of treatment, every time the schedule is difficult never being easy.
At the end we are not satisfied with the result so we asked for a bit longer time to keep the brace on but got excused and fooled. Dr. Rong broker her initial promise that at initial when she's asking for the whole payment she and her front office persuaded us multiple times that they will continue the treatment until we are fully satisfied. that's NOT the case once the payment is being made.
at the last visit they did a horrible and poor quality imaging (they had to do twice on a single imaging for a retainer). at the time of imagine my daughter already knew they are doing poorly, after we received and tried on the retainer, we informed the office immediately that that the retainer doesn't fit and extremely uncomfortable, Dr. Rong was not willing to redo the imagine, although my daughter keeps complaining to her that the retainer doesn't fit and caused pain to her 18 months treated teeth, Dr. Rong simply trimmed the edges of the retainer and she fooled us that the comfortableness was from the edge, then we were fooled again by dr Rong that we can go back to redo the imagining because she has to leave early that day, since then we can never redo the imaging without paying a fee.
so that, my daughter won't put the retainer which caused more pain to her after such a long time treatment. we informed the office that one piece of the retainer was lost and ask for a replicated picec, Dr. Rong first claimed that she didn't store our image and she can't replicate or redo, then her office said $200 to redo, later they changed that $200 to redo only one single piece. looking back their poor quality work and the demand of money is frustrating.
In one word I won't trust this office. I put out the truthful experience here, welcome whoever to verify this, and also welcome the office to contact me and to fix their wrongdoing! read more
