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    BRIDEface Richmond

    5.0 (8 reviews)

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    Empire Beauty School

    Empire Beauty School

    3.8(15 reviews)
    11.9 mi

    Thank you to Ms K & Ms Shirley for their wonderful knowledgeable efficient customer service to this…read morenew walk-in customer. I really appreciate it! All staff I observed are hard-working & busy & lovely clean ambience! I just made an appointment but they made sure they did a patch test before getting my hair color.

    I am extremely disappointed with my experience at Empire Beauty School and feel compelled to leave…read morea detailed review for others considering services there. I went in for a pixie cut and provided a clear reference photo. The student stylist consulted with her instructor, Ms. Kim, who approved the style and directed the process. At that time, my hair was shoulder length. After washing my hair, Ms. Kim immediately began cutting in a rushed and uneven manner before allowing the student to continue under her supervision. At no point was I properly advised that my natural hair texture would require a relaxer in order to achieve the style I requested. That critical information should have been disclosed during the consultation--before any cutting began, not after my hair was already significantly altered. Throughout the appointment, multiple instructors were involved, including Ms. Shirley, and the process became inconsistent and poorly coordinated. My hair was molded, dried for over an hour, and further manipulated with products and clippers in the back. Despite spending over 5 hours in the chair, the final result did not resemble the style I requested in any way. What is most concerning is the lack of professional communication and oversight between instructors. Decisions were made on my hair without clear explanation, proper expectation-setting, or consideration of the outcome being delivered to the client. After the service, I was told I should return in 48 hours for a relaxer. That recommendation should have been discussed before any cutting occurred--not after my hair was already compromised. Due to my dissatisfaction, I escalated the matter and emailed the President of the school. I was informed that someone would follow up with me, however I have not yet received any response. In the days following my appointment, I continue to notice more clearly how uneven and poorly executed the cut was, particularly from the initial work performed by Ms. Kim. My hair is left in a condition that is extremely disappointing and difficult to correct. While I understand this is a training environment, clients still deserve proper consultation, informed consent before major changes are made, and consistent supervision that prevents outcomes like this. Unfortunately, that standard was not met in my experience.

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    Empire Beauty School - The brick & mortar school/salon

    The brick & mortar school/salon

    Empire Beauty School
    Empire Beauty School

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    BRIDEface Richmond - cosmetology_schools - Updated May 2026

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