WARNING for everyone out there, be careful what you buy from them as they will never give your money back, if you're unhappy (for NON-PERISHABLES) and force you to buy anything from them only, with a credit note.
This being totally unacceptable on a very small shop which there aren't much options to choose from.
Story:
My partner bough a non-perishable foam bear from them which I was unhappy with, so i returned straight away. I wanted to buy garden flowers, but they haven't got any and as I'm unhappy with buying cut flowers which they die in few weeks, I asked for refund, but the shop claimed they cannot do refund and gave me a credit note.
For being unknowledgeable i accepted the note, until I checked their website (you can check all that) stating they cannot do refunds on perishable and personalised items (which is totally fair) but not on my non-perishable foamy bear, which they sold the next minute.
I contacted them by email stating all that, but they refused to give any money back claiming that I got my credit note (I also offered that back, but was refused). I will never use their voucher and I will go to bigger authorities to solve my case as I still want my money back, being my right to do so, stating in their terms.
Bad behaviour to take ownership on people's money just because you can!
I want to choose what to do with my money, not you a small shop, to force me to buy your dying flowers and also within your timeline. read more