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Brian's Boats

3.0 (2 reviews)
Open • 9:00 am - 1:00 pm
Updated 3 months ago

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Boat parts and supplies

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2 years ago

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First Mate Marine Service

First Mate Marine Service

(16 reviews)

I have used this company to Shrink Wrap and winterize my boat for the last 10 years. Still the best…read moreprice in the market! Even through Covid not 1 price increase. Thanks for being honorable.

I decided to use a small business to winterize and shrinkwrap my 200 Horizon, especially with…read morebusinesses struggling last couple year. Was happy with Brenda and even though they were more expensive, decided to let them do the work. Brenda called next day (Friday), that boat was ready. She stated she was leaving shortly, but guys would be there until 5pm. I said I'd be there in a couple hours, and she confirmed no rush. Well, got there about 3 hours later, and OPEN sign lit, but no one there. Doors locked up front and back. Called number, and no answer. No sign or note anywhere, no note on my boat. Hooked it up and waiting more, left another terse message, still nothing. Left with the boat but they still had canvas. Got a call as I was getting home almost 30 minutes later from employee that asked if I was coming back for canvas and to pay - told him to talk to Brenda and let me know how much they were discounting, and when THEY could drop off the canvas. Brenda called me back on Monday, and surprisingly rude - that it was MY fault the I wasn't there in 2 hours. No discount, and *I* had to go pick up my canvas. I'm sorry. I get small business and sometimes they may need to leave. I told her - all he had to do was leave a note and phone, and I would have been ok with it. I get it that things come up. But no not, no forwarding phone, and I'm left wandering around the lot wondering the the h*** is going on. Completely unprofessional, and then to not offer to deliver the canvas or give me a few bucks off for the SIGNIFICANT hassle they put me through? Nope - shouldn't be in business. I've been in management for a long time, and if my staff handle a situation like this, they wouldn't be employees any more. So I paid much more than other folks are charging, and got screwed doing it. So much for supporting a local small business.

Anderson's Boat Sales - Boat

Anderson's Boat Sales

(8 reviews)

Our experience with Anderson Boat Sales was remarkable. From the initial contact with sales to the…read morefinal delivery to our Marina, the entire process was met with professionalism. Our sales person, Kayla, was incredible. She was enthusiastic, personable, always helpful, and highly knowledgeable. I was provided with video and photo updates and was even included in a facetime call while one of my accessories was being installed. We had in-water training with their amazing crew led by Blake prior to delivery. It was obvious that the entire team genuinely loves what they do and finds fulfillment in bringing joy to their customers. Thank you, Kayla, Danielle, and Dennis, for going above and beyond to make our boat buying journey so very special.

My boat was finally returned the following week. But it gets worse. GM Chris Anderson called me…read more He apologized profusely for his infamously obnoxious uncle, who is "not permitted to talk to customers". But while Chris was out of the office, Uncle Dave was reportedly causing offenses at a record pace. Still, Chris assured me that this would never happen again, that he'd be my only point of contact, that he'd provide his mobile number, and a substantial accommodation to keep me as a customer. All of this so I'd remove my first review, posted last month. I did. Then, naturally, everything Chris promised, never happened. Now a month later, and I haven't even been able to get Chris back on the phone. It gets worse. All of the service items that were supposedly the reason for my repeatedly canceled and delayed delivery appointments -- those likewise never happened. Not a single one of them. They charged me (in fact, they overcharged me by $150), but did absolutely NONE of the work that they promised me was completed before my boat was finally returned. When I was sold this 2024 Tahoe new last year, it was somehow missing a battery. I had to travel to Grand Rapids to pick up a replacement battery. Over the winter, they said that battery was installed; it was not. They said the stereo amp was fixed; it was not. They said the ladder was fixed; it was not. They said the boat was gassed up; it was not. They said it was detailed; it was not. They said the oil was changed; at this point, how could anyone reasonably believe that was done either? It gets worse. Not only was the boat not serviced but, incredibly, it was returned damaged. Whether in storage or on delivery, they bent the front door and front door latch and returned the bimini in pieces. You think they're finally taking care of things like professionals? Naah, I still can't get Chris Anderson or his service department on the phone. I purchased this boat to enjoy a leisurely family experience. With thanks to Anderson, it's been anything but.

Brian's Boats - boatpartsandsupplies - Updated May 2026

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