I usually don't write reviews, but I feel I must share my experience with Dunne Motors, because it…read morehas left me feeling deeply disappointed, helpless, and honestly heartbroken.
I purchased a Jaguar XF on 25-01-2024 for €20,000 -- a huge amount of money for me -- and I made this decision with trust and high hopes. Sadly, the experience has turned into a nightmare.
From the very beginning, the AC didn't work properly. I reported it during the warranty period, but they only gave what now seems like a temporary fix. The issue returned within a few months.
Then recently, an engine warning light appeared on the dashboard -- a very serious problem. I contacted Ronan, the salesperson who sold me the car, but instead of understanding or supporting me, he simply told me the warranty is over, and I need to pay for repairs myself. On top of that, the service booking was delayed for nearly a month, despite the urgency.
When I asked about trading the car, given these issues, he refused to give even an estimated trade-in price. How can I decide anything without knowing the approximate value?
What made this experience worse was the way I was spoken to on the phone. While I was trying to express my concerns, Ronan cut the call mid-conversation, not allowing me to finish speaking. I found that incredibly disrespectful and insulting. After spending €20,000, I expected to be treated with basic decency. Instead, I felt completely dismissed and belittled.
This isn't just about a faulty car. It's about the way a customer is treated after the sale. I approached them politely and humbly, but received zero help, zero empathy, and zero responsibility from their side.
I am now left with a car I can't drive safely, no clear trade-in offer, and no genuine support. I feel cheated, ignored, and emotionally drained. It's devastating to feel like I've thrown away €20,000 of my hard-earned money.
To anyone considering Dunne Motors, please be very cautious. In my experience, their focus is only on making the sale, not on supporting the customer afterward. Once your money is paid, you're left alone.
I sincerely wish I could give zero stars. This has been one of the worst experiences of my life.
- Karthikeyan Kuppusamy (KK)
