I put off having a colonoscopy as long as possible. But considering how easy the process was, I…read moremight have considered doing it sooner. From my pre surgery appointment to my post colonoscopy, it went as "smooth" as one could expect. Dr Paul Nguyen perfectly articulated what to anticipate the day of. When I arrived at the surgery center for the procedure, I did not have to wait in the sitting room. They promptly brought me into the prep room where I was introduced to my nurse and anesthesiologist Dr Wong or (Dr Fong)? Nurse Julian got me dialed into my gurney and Dr. Wong careful administered my IV. I then was rolled into the surgical room where my favorite tunes were playing and I was greeted by Dr. Nguyen. Next thing I know, I was being rolled out of the room, waiting for my pick up and waving goodbye to the friendliest team of Drs. and nurses. If there is one more point worth mentioning...I never once was anxious or fearful. The staff was so well trained and organized. Because of their timely bedside care, I never had a chance to think too much about what was about to happen. If you are due for a colonoscopy and are worried about the experience, I would highly recommend scheduling your appointment with Dr. Nguyen. He and his staff are a class act. Thanks Dr. Nguyen, Dr Wong and staff! See you again in 7 years

I've had a really terrible time dealing with this office. The professionalism and communication has…read morebeen subpar. I had an emergency surgery scheduled with Dr. Nguyen back in March for an abscess. I did not have the surgeon explain the surgery to me prior to going in. At the hospital he just asked if I was ready to go back. I think the assumption was that I had the procedure before so I wouldn't need to be consulted. I was hospitalized for a couple of days following. I was supposed to have someone from the office come in and check on me and my wound, but my nurses were never quite sure when they were supposed to arrive due to lack of communication. One of the PAs from the office came to see me on the second day to check on my wound. She wasn't quite sure what she was meant to do and while in the room she kept texting the doctor for instructions which I found to be super unprofessional. I had my first recheck at the Watsonville office and the recheck went well. I had two insurances at the time and they already had one on file and then asked me to provide them with the other one which I sent an email to them with the information. This ended up being an issue later on because they never added the second insurance on file and that was the start of billing issues pertaining to the procedure I had with them. I reached out to the office for another recheck as I was having issues and felt that I had a fistula. They scheduled me with the PA Christina again and she did an ultrasound and said I had a fistula and required another surgery. They didn't prioritize this issue and scheduled me out a month to see the surgeon. During this visit I was provided a doctor's note for my work that was not well written by the medical assistant. I had to relay to my manager what she meant because of how it did not make sense. Between then and my appointment I had the office call and say they would no longer see me as a patient as they no longer worked with my insurance. I explained to them multiple times that this should be a continuation of care because it was an issue from the first surgery. We went back and forth several times about this. I had asked to speak to the manager a few times and the staff would go to look for her and claim she was in a meeting or she would relay information to me through the person on the phone but never spoke to me directly. They eventually learned that I was right and that they could still see me as it was an issue from the first surgery. When I saw the surgeon again he said he did not agree that I had a fistula and wanted to have imaging done. I was in the process of scheduling the imaging when not long after that I started to have issues where another abscess started to form. My wound was protruding out and fluid filled. I was experiencing discomfort at this time. They were able to fit me in, but it was with the PA again. She said I was starting to reform the abscess. I had an MRI done the day of that last appointment so they could see if I had a fistula. I got a call from the office to tell me they couldn't do my second surgery and they were dropping me as a patient. I never once got a call explaining what came up in the imaging. They told me to see this specialist surgeon and that was that At this point I had spent two months going back and forth with this office about numerous issues. I was very upset about how everything got handled and asked to speak to the office manager. When the office manager Jeanine called me I explained to her that I was frustrated with the communication. She said there were no notes stating I ever wanted to talk to her. I tried to explain the situation, but she was rude and dismissive. Dr. Nguyen did call me a few days later to discuss my frustrations and he was apologetic and took accountability which I appreciated. During that call he explained to me what they saw in the MRI which again no one had delayed to me prior. I requested my medical records and I was told I would get a call when they were ready. I called a month later asking about them. I got attitude from the girl on the phone stating that they have been ready all this time for pick up. I told her that I was told that I would get a call and she said there was a note that I requested them and that they had them ready. I tried to tell her I never got a call and got hung up on. I called back and it was the same girl, I asked for the manager and she was super dismissive. When I spoke to the manager a second time, I again had the same issue that she was dismissive and condescending. I told her about never getting a call and she claimed someone wrote a note but couldn't give me more information. This woman is very abrasive, rude, and unprofessional. I would recommend going elsewhere because of how unprofessional and unorganized they are. Please seek help elsewhere and document every interaction you have with them if they happen to be your only option.

All around great doctor. Dr. Gansaeuer has treated me for 3 years during pregnancy and postpartum…read moreand has found multiple treatments that actually work. He's the first neurologist I've met who is truly empathetic to the pain migraines cause and has done his research on what treatments can help. He also has a very steady precise hand and has never given me injections that cause pain or bruising after. Highly recommend him.

Knowledgeable and extremely caring neurologist I consider him to be one of the finest in the county…read more...

Dr. Klein was welcoming, and professional as he explained what was happening with my hand & wrist…read more He offered suggestions & options for relief & improvement. Highly recommend.

Having lived and worked in SC for over forty years, retired from UCSC five years ago I now have UC…read moreMedicare Choice a Medicare Advantage program. The old guy now refuses to see me after having worked on my hands broken bones several times over the years. DONT LET THIS GUY CUT YOU!!! Wont take any responsibility for his work.

Dr.Ryan is a kind dr. Very thorough in explaining my situation so i understand what exactly is…read moregoing on. During my procedure he was gentle and made sure my comfort came first. Ive seen a lot of drs and hes def in my top.

After several years back and forth with the other "pain" doctor in town-…read moreWhat a breadth of fresh air! I was actually responded to and given an immediate appointment, where I was in for an epideral injection within a week!!- Unheard of from the other horribly run office in Capitola!

I have had migraines since age 2, so I have seen A LOT of neurologists. If there was a single other…read moreneurologist in my network taking new patients, I would RUN to them. Dr, Joydip had absolutely no interest in discussing treatment, from day 1 said "well, you said Botox works, that's that although insurance will not approve it "(they did btw) " despite my multiple attempts to discussing new therapies . His scheduling etc is bizarre and ever changing- he will not let me sichedule appointments ahead of time, and yet when he finally allows me to do so, then his office calls obsessively, once even calling me three times in two minutes when I didn't pick up whenI was on the phone on an important work call. The most unprofessional doctor I have ever met, doesn't"t care at all about me. I have never had a worse experience with a doctor.

Quick and accurate diagnosis of my Parkinson's disease, but poor followup and poor coordination…read morewith other healthcare providers. He seems to believe than pretty much all medical problems are caused by Parkingon's, which makes it hard to get services from other specialists.

Santa Cruz DPC is awesome. Dr. Yarme has the elusive 1-2 punch of competence and compassion that is…read morehard to find in doctors these days. He is open to discussing my ideas for treatment, but will tell me in a respectful way when he doesn't believe something is in my best interest, like a wise owl guarding over my health and well-being, looking out for the long term risk/benefit to any approach. He also really cares about me as an individual, and works hard to help me towards my goals. Adam was my doctor in my high school years, and when I moved back to the area, I knew who to go to when I was having some health issues. A real family doctor, he identified my dad's cancer, and supported him through the acute years of chemo after setting him up with a great oncologist. My dad is stable and healthy a decade later. He also treated my grandma (nonny) and came to the bedside of her hospice room during those last days of her long life, sharing stories, laughing with us. He's made a big positive impact on my family.

Adam is an amazing person and doctor. He is always very supportive and makes time for you. Molly,…read moreoffice manager/rn is just as wonderful. I feel very fortunate and grateful to have found them!

Being diagnosed with cancer is the most horrible thing that can happen, but having great medical…read moreteam makes a huge difference. My husband has received the best care from Dr McMullen and her staff. The office is always clean and when coming in for infusions they always let us know if they are on time or behind. I am grateful for this office and team.

Visited here again after 1 year. Doctor was so backed up he didn't even see me after I waited an…read morehour. He asked me if I was feeling sick, I said no, and so he sent me home. The reason I got referred here was to get a bone marrow biopsy, but he didn't even care for me because he was so behind and I'm of his younger clientele. It's unfortunate that this office hasn't changed one bit. This doctor is better adept to dealing with chronic illnesses AFTER being diagnosed and I think compassion fatigue is getting the better of him. Do better, go back to school to learn about prevention and preventive care, it might save you some time in the future.

I showed up a bit earlier than my scheduled time and was seen pretty close to it which I didn't…read moreexpect. The front desk people were welcoming and gave clear directions. The room where I waited was clean and organized, and they had some calming music playing which helped a bit. The assistant asked some questions and wrote down the responses while explaining a couple of things to expect. They seemed attentive and aware of what was going on around them. The doctor came in and had a calm tone which made it easier to explain things. We talked about a few recent changes I've been feeling and they made a few notes while asking clarifying questions. They didn't seem in a rush and actually waited for my full answer before speaking again. They shared some insights and what might be affecting my situation. I liked that they didn't claim to have all the answers right away and left room for follow up. It was a solid experience and the people working there gave off a respectful attitude without being too formal.

Really glad Dr. Bergren is still practicing. He is the nicest, friendliest doctor you could hope…read morefor. New Scotts Valley office is a step up as well. I've had some paperwork issues with his staff in the past, but not this visit. Definitely recommend.