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    MellaHealth

    MellaHealth

    1.0(3 reviews)
    1.1 mi

    I sought care here and it was a horrible idea. during a mental health crisis, the therapist I was…read moresupposed to be working Pamela Denova, directed me to go to the ER with the understanding that I would be supported afterward. After following that guidance, I was left without medication support, held in the ER for hours without my physical pain management, and then discharged from care immediately after returning home--despite being told we would continue working together. On my intake phone call I told them about my PTSD and that I was currently in outpatient at institute of living. Which wasn't a problem to Jasmine the intake coordinator,, to get me to have an the intake appointment. Pamela Denova knew as well because I told her I went to partial hospitalization, and am now in outpatient. No one said anything that I could not be a patient of theirs while in a outpatient program. Not once was I told that til after seeing the canceled appoint. She didn't even have the decency to call me and tell me I was discharge or why. And she actually ignored my text and call. Before I went into the hospital, Pamela heard me tell her where I was at. She then promised she would be there to work on things when I get out, but instead she and mellahealth discharged me. During intake, I was also asked to revisit deeply traumatic experiences, including several severe personal traumas, only to be dropped from care the very next day. There was no transparency about whether this practice could provide the level of care I needed before putting me through that process. Or that they couldn't see me while I was in a higher level of care. Horrible policy. This experience felt like abandonment at one of the most vulnerable moments of my life. I would strongly urge others to steer clear of anything to do with anyone listed above.

    My therapist uses MellaHealth for her billing and they have probably THE WORST possible…read morerepresentative in the billing department who has ZERO empathy, or understanding of clients with mental health issues. She treats people terribly and has absolutely NO heart for what people are going through. She treats you like a deadbeat, even when it's a simple clerical mistake, or if you have already made a payment. She constantly talks over you, and then hangs up on clients in crisis, after being responsible for putting them in that situation. Not at all what you would expect from a Mental Health Organization. They want your Credit Card information so they can bill you whenever they please. DO NOT GIVE IT TO THEM UNDER ANY CIRCUMSTANCES. It's CLEAR that MellaHealth's only goal is MONEY and not actually helping people. Typical for American healthcare. I agree with previous posters, they absolutely stress you out more regarding insurance payments and billing mistakes that could be rectified simply instead of making it a anxiety inducing situation. STAY AWAY! DO NOT USE MELLAHEALTH!!

    Brian Eddy MD - c_and_mh - Updated May 2026

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