Soda stream attachment for S30 vale
DO NOT purchase a Sodastream Valve to fit on the S30 Valve. It ONLY fits the old and obsolete Sodastream Cannisters. This important Information Brewstore DOES NOT give you when you purchase the item but insists it has when you ask for your money back.VERY POOR CUSTOMER SERVICE.
Dear Mrs. E, the owner
What sort of company are you running where your staff accuse customers of lying and suggest that they are not trustworthy.
I have just received a telephone call from the shop assistant and also spoken to The so called manager, about an order that I placed with your company last Thursday. I had already placed an online order for a King Keg and then telephoned Brewstore and spoke to the shop assistant, seeking clarification about the S30 Brass Valve and whether I needed an additional valve to be able to use a Sodastream gas canister instead of Sparklet Valves. shop assistant confirmed that I would need a Sodastream Valve, which I duly purchased and shop assistant confirmed this would be sent with my online order.
I received the order on Friday but because the Sodastream Valve would not fit my Sodastream canister I once again telephoned Brewstore and, once again, I spoke to shop assistant. I explained the situation to The shop assistant and he asked me where I purchased my canisters because the valve fitted the canister he had in the shop, but he did mention that it was old and rather battered. We came to the conclusion that I must have a different type of canister. As a result the shop assistant said he would send me a Pin Valve by way of a replacement and, as compensation for the inconvenience, he said he would send a box of Sparklet bulbs. I agreed to return the Sodastream Valve if the shop assistant would send me a prepaid envelope for this purpose. Theo agreed to this course of action.
Subsequently I visited other websites for brew companies and discovered that there was an old style gas canister which is now obsolete and the current aluminium canister of the type that I have.
shop assistant and The manager are now insisting that I was advised in the telephone conversation on Thursday that the Sodastream Valve would only fit the old style Sodastream canister. This is simply not true. The manager has completely fabricated a story that he overheard Shop assistant tell me several times that the Valve fitted the old style canister only. If this were the case, what motive would I have for ordering an item that would be completely useless to me!
Manager has informed me that The assistant did not have authority to make the arrangement agreed in Friday's conversation, even though Shop assistant gave me no indication that he would have to seek authorisation. Further, the manager has said it will not be cost effective for Brewstore to send me a prepaid envelope for the return of the obsolete canister valve but nevertheless he wants me to return the item ( at my expense) and has also insisted that I will have to purchase a Pin Valve before I am reimbursed for the Sodastream Valve.
I require a full and immediate refund from your company for the Sodastream Valve, which is available for your collection is you wish to make your own arrangements. I shall not be making any further purchases from Brewstore and shall relate this unbelievable behaviour online to warn others of your abysmal customer service.
I have had to edit this review due to some people don't like names being mentioned
Ken Allen read more