So thankful for Ms.Business & her team at Brooks Alliance. They're so patient, educated, and ready…read moreto DELIVER! Got both my business + personal taxes done in a timely matter & they answered any questions I had. 5/5 for sure!

Horrible experience with Brooks. I've worked with them for a few years and they are quite pricey…read more Service has always been very poor, but I kept working with them because I hadn't found an alternative. I will do so immediately. I received yet another notice from the IRS indicating something was incorrect on my tax return from 2 years ago and indicating I owed a significant amount of money. I asked Lisa for help determining if this was really owed and why and it was like pulling teeth to get any information from her despite the fact that she filed it, was paid to do so, and is best suited to answer questions regarding the return. I called her and she didn't call me back. She would only respond via email and partially at that. I wanted to know if she included incorrect information in my return (either caused by me or caused by her) and she was seemingly avoiding that question like the plague, instead just telling me very bluntly and rudely, to review it myself and pay the money the IRS is requesting if the numbers didn't match. Without expertise, this is very difficult to figure out and navigate on your own. The tax code is extensive! Further, if she was the cause and the IRS is in fact correct that I owe money, she caused me to lose a significant amount of money as interest accrued since the tax return was originally due in April. Moreover, every moment she delayed, interest continued to accrue. Did Lisa care? Not at all. As a service provider myself, I am appalled. Everyone makes mistakes, but who makes mistakes and leaves the person they injured to fend for themselves? So, what did I pay Brooks for? To possibly mess up and not help me correct it? She didn't offer to call the IRS or help me figure it out in any way. Even if she didn't make a mistake, I paid them enough money to help me or they could request an additional fee. However, they also take money from you and force you to pay for some audit service. Don't do it. If they won't help me with this allegation, what makes us think they will help with a more extensive audit? This is at least the second time something has gone awry with my tax return in 3 or so years of working with them. The first time they did offer to file again for me without compensation. I also second the other comments about their extreme lack of professionalism across this business. Lisa is disrespectfully late to just about every call and always with an excuse, totally lacking self awareness that the constant excuses don't fly with a paying customer. Again everyone is late from time to time, but Lisa / Brooks is overly egregious. They also are not good at asking you the necessary questions to ensure you report everything you need to report on your taxes. This has burned me several times. I'm also still waiting for a copy of my return, which I requested. I cannot wait to begin a journey with a different, more responsible and more professional organization.

We've been using this firm for our business's bookkeeping and payroll, and they've been amazing…read more Always quick to respond, super reliable, and their pricing is very fair. It's been a great experience working with them! Highly recommend

After many years of experience with other accountants, this group of professionals, working as a…read moreteam, provide great service, are reliable, responsive, and friendly. I would highly recommend them to my family and friends.

I have been a client of Mr. Aaron Reynolds Sr., for the last 40 years. He started doing my taxes…read morewhen I graduated from College. Aaron has always been very knowledgeable about all the tax laws, especially the nuances involving how to help maximize and optimize my tax refunds every year. No matter how much my life changed: renter to home owner, career advancement, kids, etc., he always knew how to utilize changes in the tax code work to my benefit and minimized what I owed Uncle Sam. I especially appreciate his professionalism, his integrity, his support. He went to the IRS when I was audited and knew we would win and we did! I have relied on him as my career advanced and at every stage -- I was always glad to have him as not only as my CPA but as my confidant and I trust him with my financial goals He gives you a professionally bound detailed tax report every year. The team supporting him Gurlie, his son, etc., they have been second to none! I recommend him very highly! He will not disappoint!

I have been getting my taxes done in this office for quite a few years and the CPA is great ( Jr)…read more However what has declined in service is the office staff. They got 2 stars bc of the office staff. I have requested a meeting with him ( CPA ) some time ago to discuss my finances, went by the wayside. I just requested it again, let's see if it actually happens. They don't return emails. And they have to be reminded of the fact that my taxes are pending even though I submitted them timely. I get it .. the office is probably very busy . Congrats! And luckily financially speaking I am "ok" however I didnt get this way by not being on top of my finances . They need a better system or better office staff .

The worst. I have transferred my insurance policies from Global and will be filing complaints…read moreagainst them. After decades of paying premiums, I communicated recently seeking assistance and guidance with respect to filing a claim for damage. Global represents itself as "an honest client advocate, trusted advisor," and... "that they do not work for an insurance company; they work for their insureds and when their insureds suffer a loss, those insureds can expect a follow through and receive fair, prompt payment and service." How I was treated: I received no offer of assistance. Instead and without any meaningful inquiry was advised the damage was attributable to "negligence on my part," and they went directly into a discouraging repertory listing all the ominous ramifications connected with filing a claim... Doing so would remain in my history, would likely result in a claim denial, increased premiums or even potential revocation of coverage... an outcome which I would obviously want to avoid. I had the distinct impression that their primary objective was not to assist a longstanding Global patron resolve their predicament, but to extinguish a good faith inquiry and a possibly valid claim. I was hung up on when I disagreed with their assessment and they later refused my request to speak with a superior or assign me another employee. I ended up taking my multiple policies to another agent and filed my own claim without help... which was shortly approved and paid. My advice..... take your business elsewhere

Couldn't be happier. I needed a COI for my small business and Jeffrey Pearson not only went an…read moreextra mile to find me the best rates but finalized everything in a matter of two days!

My family and I have been clients of Keltron for almost 20 years. George and his team are A1:…read moreefficient, caring and prompt. Quality response all the time! No complaints!

I've been going to french connections for over ten years and every year they get me back a large…read moreamount on my refund and they are very kind and professional I'd recommend everyone to French connections.

Let's start off by saying that my boyfriend, who went to "Mr. french" two or three years ago got a…read morevery nonchalant letter in the mail from this guy letting him know that his SS# has been stolen. No explanations of a security breach, break-in or anything! No explanation, no nothing. NO APOLOGY. I'm pretty sure he only sent the letter because people started calling and complaining. This letter comes AFTER the boyfriend tried e-filing on turbo tax and he was notified that someone else has used his SS# as a DEPENDENT!!!! And he's 28!!!! Of course, he (WE) freaked out about this. Who could have done this?!? This guy is obviously not keeping his records safe and others' sensitive information can be easily hacked and abused. Now, the boyfriend is going through the lengthy process of claiming IDENTITY THEFT. The whole nine - banks, credit cards, SS administration, the FTC, police reports, etc! BEWARE!!

I have to say ARIVA Vita Tax Preparation has always been good to me. I have been goong here for 4…read moreyears. I would advise that you go as soon as you get your W-2. I made the mistake of going today April 14th- the day before Tax Day. I was on line at 11am and didn't get finished until 2:35pm. I must thank Jamie for preparing the paperwork and Claudia for finishing my taxes. Next time, I will be going in March not April ....GOD WILLING. I just want to thank them because I made over the income limit and they did it anyway. I'm a little sad because I can't go there anymore for the tax income limit. The good thing is the other tax location is in Morrisania Health Center down the block. THANK YOU ARIVA. They are located above SPRING BANK. Thank GOD I got my taxes done.

This is some of the best service I've received from any business or organization - and in this case…read moreit was all free. A few years ago, when I filed taxes for the first time, I went to my local library, which hosted a VITA clinic run by Ariva. They set up shop in the basement, and while it was busy (since it was mid-April), it was calm, comfortable, and organized. I don't think I made an appointment (I can't recall) yet I didn't have to wait because there were plenty of staff. My preparer, Jennifer, was friendly and very knowledgeable. In about 30 minutes, she filed my federal and split-state returns, as well as educated me about various deductions. I never imagined filing taxes could be such a pleasant experience. Thanks, Ariva & Jennifer.

First, i want to thank Shanice M Bailey, Virginia Chan and everybody else in the office for helping…read moreme and greeting me today with the most respect! I've sat with the beautiful young lady Shanice today to help me with some business and she was wonderful and i couldn't tell you how graceful i was dealing with her customer service. 10/10 would recommend her customer service! Also, Ms. Virginia Chan was in the office and gave awesome supporting service for any questions i had. This office is organized, clean, everybody is nice and well groomed.

Went through the brain damage of binding a home insurance policy in April 2025 in connection with…read morebuying a home and paid the full annual premium in advance. The binder was "effective" for 90 days and was meant to become effective when I closed on the purchase of my home. In August 2025, I started receiving notices that I didn't pay for the policy -- turns out, State Farm cancelled my policy and issued a refund without notifying me so that they could raise my annual rates by over $500. Nobody at this office could explain why this cancellation was justified other than "a rating increase affected the policy". I asked them to honor the existing policy that I was quoted and paid for, and they would not. Turns out, when State Farm issues you a binder it means they'll collect your money and decide whether to honor the policy if it suits them (i.e., when it's more expensive for you). If this is how they handle the little things imagine how they handle the big things.