Pathetic service. I called to cancel my account because the service didn't work outside the state…read moreof Wyoming. Three months later, my account is still active even though I was told by union wireless that it was cancelled. The manager refused to give me a refund for the three months I didn't use it. Union Wireless is a scam.

Union has great customer service. For almost thirty years, I've had a cell phone and a land line…read morewith them and they are always tops. I've heard the stories about Verizon and ATT and I always say, "Why don't you use Union?" Union will help you with your new phone when you don't understand it, they help you find the plan and the phone that are right for you, and they are always patient and never pushing to make sales. And the solution to all customer service: if you get a new person or someone who doesn't understand your problem, just call back. There is never a wait time.

Charter Communications or Spectrum or is it something else? This company has terrible customer…read moreservice. They don't mind you living on hold waiting on them. Internet service is spotty. Really the only thing that this company is good at is jacking up your bill which is done on a regular basis. I assume that their thinking is that since it is a pain to change we will just put up with the price hikes, crappy customer service and spotty intermittent internet service.

I own a business & I would be ashamed to do business the way Spectrum does. The lady sold me that…read moreif I signed up for cable I would be able to watch it via roku at a separate location. I had it installed at an apartment I own. The renter and I would share the bill. This would be the only way we would be interested in signing up. I set up the spectrum account on my tv and it wouldn't let me log in. I called charter and they said they were having problems and would call back with news on it getting fixed. I told the lady I wasn't going to pay until it worked because the only reason I signed up was so I could watch it at my house (a different location as the box). She told me to call in after the first bill and they would refund. They never called me back as promised. I called them and asked for the refund they promised for service I haven't been able to use. They we're unwilling to do so but insulted me with an offer of a $10 refund. To sum it up: 1) Sold me on a service that won't work. 2) Charged me for a service I haven't been able to use. 3) Told me they would call back and didn't follow through. 4) Told me they would refund me and won't do it. 5) Expect me to be a loyal customer and just pay for service I can't get. Good bye Spectrum. If you can use a different service I would!