On May 28, 2022, I paid a $300 refundable deposit for patches that BP ordered for us with a 3rd party company. After a year of dealing with mess-ups on every single order, & transitioning to another BJJ team, we decided to part ways with this company. I was told by a rep, George, that my $300 was non-refundable & I would have to pay an additional $125 to receive all of the patches they had of mine. According to my calculations, I should have 45 patches in stock, but George is telling me that I have over 75. I was told by our reps, Gomes & Chris, that they order patches in sets of 50. I even have a text from February of me asking Chris to order 50 more sets. When trying to explain this to George, he basically told me I was lying, & I would need to send him proof of these emails. He said he has always ordered 60 patches at a time for his customers & the 15 extra big patches must have been ordered by their mistake. I have multiple pictures, emails, & texts to Gomes and Chris sharing all of the mess-ups on our orders. As a customer that pays $50 a month for a membership, you would think they would get at least one of my orders correct in the year & a half we were with them, but that never happened! I tried canceling with them back in February, but after speaking with our rep, Chris, we decided to give them one last chance. Within a week, they had already messed up on our order & didn't send us 5 patch sets. I can't tell you how many times our customers would say, "If I had this many problems with a company, I would be looking for a new one."... It was absolutely humiliating! I have been going back and forth with their manager, Sam Aschidamini, since 8/2/23 and have been unable to come to a resolution with him & now he will not reply to any of my emails. I just want my $300 or the patches that belong to me. I refuse to pay this company any more money. They received $700 from me just in membership fees alone and all I received in return is problems on all of my orders. read more