Sadly this cinema is the only one in Aalen showing mainstream movies. There is another one called…read more'Kino am Kocher' but they don't show the usual stuff. But back to the 'Kinopark'. The ambiente is okay, the personal is friendly. But it's pretty expensive and it got more expensive - maybe to compensate the costs for the new look. It was 5 Euros on Mondays and Tuesdays which is now 6 Euros. On the weekend it was 7 and now is 8. Why this? The movies didn't get better, the visitors don't get any extras and as I heard from somebody working there, the workers payment is low as ever. One thing that's absolutely not okay is: They DO check the age of the visitors on FSK18 movies pretty good - that's really nice. But how come I saw families - including 12 year old (or maybe younger) kids - watching Tal der Wölfe which was FSK16 or FSK18? AFAIK there are no different laws here So how come? But back to the rating. Besides those inconveniences the cinema is okay. At least it's better than the one in Heidenheim, which is totally screwed up. But 8 Euros on Prime-Time? Come on guys!

When there is no direct competition around, customer service always suffers. I was watching the…read moremovie "Spotlight" with my husband and the film froze 4 times in different parts. Everytime someone stood up to call an employee, the film would start again and after that it would freeze again. So finally, one customer stood up and looked for an employee who restarted the whole film again while we all waited the whole process took about 10 minutes. What amazes me is, nobody even bothered to apologize to the customers about what happened or ask if they could offer the customers something for the inconvenience. My husband complained about this to the female manager and she kept saying "Well, what do you want me to do, you were able to watch the film till the end?" My fazit: when there is no other movie theater close by to offer good competition, the people of Schorndorf and the cities close by will have to continue to put up with such lousy and primitive customer service. It was like, it was no big deal that they had just offered terrible service to their customers. With this kind of service, it made me think..like why even bother to go to the movies? Because nobody really cared there if the customers had a good experience. Important is that they already collected their money. I wonder if the people who own this movie theater actually even care if they have dissatisfied customers?