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    Brandlure

    5.0 (1 review)
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    9 years ago

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    Budget Waterford Mi Rental Center

    Budget Waterford Mi Rental Center

    (3 reviews)

    Donna, Donna, Donna. What did the world do to deserve you? Clearly, you harbor some resentment…read moretoward your fellow man (and woman). Oh, Donna, shall we count the ways in which your wanton disregard for others is an affront to our shared humanity? Well, Donna, thanks to your spiteful nature -- which destroyed my travel plans -- I happen to have some spare time. So, count them we shall! First, Donna, is your inability to properly affix your face mask. Did no one tell you there was a pandemic on, Donna? (There is, and over 190,000 Americans have died thus far.) the virus is primarily transmitted through droplets which are carried on our breath through the air. This makes proper face mask protocol vital, Donna! In future interactions with customers, please do better and make sure your nose and mouth are covered. Second, Donna, is your arbitrary rule making. You told me I could not pick up my car because the billing address on the reservation did not match the address on my driver's license. I later learned this was a lie, but in the moment you decided weaponizing fabricated bureaucracy was more important than allowing my travel to commence according to plan. You would make even the most disciplined technocrat in the Kremlin's misinformation campaigns squeal with glee. Third, Donna, is your ability to quickly construct double standards when it suits you. As I waited to be disappointed by you, I stood inside behind another white woman. Once she left, a Black customer entered to wait behind me -- but it only took a few seconds for you to bark that only one customer was allowed to wait inside at a time. Back outside for them, Donna, leaving just you and me to witness the rest of your unprofessional and shameful behavior. You are the epitome of self-righteousness, Donna. An angry little woman, earning her pleasures by causing misery for others.

    RENTER BEWARE!! EVEN WITH A RESERVATION THEY MAY NOT HAVE A VEHICLE FOR YOU!!!…read more I would be giving this company 0 stars if that was an option. 3 days before our rental date pick up we were called to confirm our reservation for a mini-van. We were driving from MI to FL the day after Christmas and did not want to take our SUV. We confirmed our reservation. When we showed up at 7am we were told that there was no van available for us unless we wanted to take a MASSIVE passenger van. We told the man at the counter that was unacceptable so he began making phone calls to the 2-3 nearby locations, no van. He called Detroit airport and was told they were -2. When we asked what that meant he said 2 more reservations for vans would not be fulfilled that day. I called the 800 number because the man at the counter said there was nothing more he could do, his boss was out of town. The 800 number told us we had to deal with the man at the counter!!! At this point we called the 800 number a second time, hoping we could find a rental location literally ANYWHERE along the route between Lake Orion and Key West. The woman on the phone checked at least 20 major cities along the way and could not find us a mini-van. We will absolutely never use this company again and I would strongly suggest that you think twice before renting from this company. What good is a reservation or a confirmation phone call if the vehicle will still not be available?!?!! We considered taking our own vehicle, but due to some minor car problems in the couple of months leading up to the trip we were hesitant to drive it several thousand miles. So, grudgingly our family of 4 packed into an SUV no bigger than the car we own. Not how we wanted to start off our vacation, angry about the company failing to do their job, or able to help us. There are just so many other rental agents out there I would never take my chances with this company again. I reserved a car back in September with Hertz and they were amazing. They will be getting my business in the future.

    Brandlure - advertising - Updated May 2026

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