"The product(s) are from Hong Kong, Not from Italy and the company is Chinese"…read moreReally bad customer service with English that is clearly written by person that have roots in China due to the spelling mistakes.
The contact person Simona lied to me from the start.
Before buying my items, I asked Sposamore if they were really designed and produced in Italy. Simona from Sposamore confirmed that products are designed and produced in Italy and There for i assumed the product will be produced and will b coming from inside of EU. This would have also avoid vat and tax not if as there were coming from outside of EU.
My order came from China HONG KONG by DHL not ITALY.
There is nothing mention that the product will be produced and shipped from China. NOT what i was promised and ordered.
I confronted Simona and told her that was not ok and i will not want this product. Due to the the item being Chinese and Coming from outside the EU and not as promised from Italy. I was asked by DHL to pay tax and import charges making the total on this Chinese product as expensive as the items in my local shop. So a big rip off due to the lies and misleading information from Sposamore Simona.
After several mails with Simona getting no where.I concluded from all the emails and Documentation that i have in hand:
-That the company is Chinese and probably copy's international products and is shipping them from china.
-There is nothing Italian about them, only the website and the PO BOX Address in Italy.
-The english in the emails is clearly by Chinese person using Google translate and not being familier with the basics of the European languages.
- The DHL document clearly shows the origin of the item is HONG KONG, therefore reinforces my argument about Sposamore's origin.
- There is no reason to send items from Italy to China and back to EU with an excuse that the shipping will be cheaper. On the contrary. Sending from EU to China will cause transport costs from Italy to China and from China to EU. In addition, China will put on all incoming products customs and VAT on arrival to China. So the so-called savings by sending from China as Sposamore claims is the reason for sending from China TO EU makes no sense. Not to mention that all products coming to the EU are subject to VAT and customs duties. So reason for sending from Italy to China and back says itself is not profitable for any parties and make no common sense.
Today i got a threat in an email from Sposamore to remove my review or there will otherwise they will sue me. The copy from the email is below:
________________________________________________________
You have made a negative review on the Trustpilot website. If this review is not canceled immediately, our lawyers with offices in Denmark will contact you. We will file a complaint about you and ask you for compensation of 10,000 euros when you publicly accuse the name of our company saying that our company is not Italian
We advise you to delete any reviews made on Trustpilot and on site jams immediately
spent 24 hours and the reviews will not be canceled, our lawyers with legal office in Denmark will start with the complaint for defamation of Sposamore brand
greetings
administration
_______________________________________________________
Clear and simple. Do not buy a thing from Sposamore unless you want a Chinese produced knockoffs and pay tax an VAT on your order. Also do not trust what they say as i have learned the hard way. Nothing that comes out of Sposamore is true.
Additional shocking truth about Sposamore's way of exploiting there customers:
Regarding my order: It was sent back to Adresse supplied by DHL which is Bao'an District, Shenzhen, China Which is placed north of Hong Kong city. For now it seems that i lost 511 Euro, due to trick/loophole that Sposamore use and exploit. some how.
I am in contact with Paypal to understand what happened since i can't get my money back. On the Sposamore web it states in the main page with big letters "Protected and refunded" how ever it seems that this is nothing that they enforce. It is just selling gimmick.
Under : Terms and Conditions of use - Return Policy Sposamore state:
If you arent satisfied with your purchase: You may be eligible for a return or exchange depending on your situation.
The above statement about return policy make sposamore Return Policy weak if not existing to the customer. There are more alarming paragraphs in Terms and Conditions that make sposamore unfavorable to buyer from for a customer and they will have their way every time making any complaint or return not possible.
It looks like Sposamore is putting fake reviews around the net. I will not be surprised if there are many more fake reviews created by sposamore. Notice how they are written, and you will recognize a pattern that is clear to a person mastering any European languages.
Please se Sitejabber for full review
