Came here for some testing and every step of the process was exceptional. The staff, the psychologist, and the process overall. I loved every moment. I was comfortable and felt safe. Truly great people who care for their clients. The building is locked outside of business hours and the bathroom requires a key from the front desk fyi. read more

This is a great clinic with caring doctors and helpful support staff. They take my insurance and appointments are convenient and work around my busy schedule. Highly recommend! read more

I have had the pleasure of personally working with as well as collaborating with many of the therapists at Brain Wellness Institute. All have been wonderful and offer excellent quality care. This is hard to find in a clinic that takes insurance! I highly recommend BWI for neuropsychological testing and treatment as well as psychotherapy. read more

Super nice people! The wide range of services for kids is impressive and the therapists are knowledgeable. Appointments are easy to schedule, and they even offer tele-health! read more

This office is supposed to be in Network for Anthem Blue Cross, but the way they billed their consultation it was denied. Our insurance tried to get them to bill it correctly, but now four months later it's still in limbo and they never return my calls or try to fix this. Instead, back in November, they billed us more than $500 for four visits that should have been four/$40 co-pays. I would stay away from this company and read the other reviews because something is very off about this place. read more

I was seeing Julia Evans and was impressed by her at first. However, I went through a transition in which I lost my faith and told her that I was now atheist. She literally spent the entire session arguing for religious faith and saying things like, "So why have you turned your back on God?" It was very unprofessional. In the end she herself said she couldn't be unbiased and couldn't see me and instead referred me to another therapist (Brooke Davidson) in her office who was wonderful. Julia Evans, however, needs to make clear from the beginning that she only wants to treat people who have religious faith and cannot be unbiased with others, which perhaps means she shouldn't be in practice at all. In retrospect, I should have asked her to void the charge for that visit. Her behavior was extremely unprofessional. I would give Julia Evans ONE star. Kyle was another therapist that was lousy. He had all of the empathy of a rock. He could give tests, but was awful as a therapist. I would give him ONE star (if he even works there anymore). I would give Brooke Davidson FIVE STARS. But the others one star. Choose wisely. A bad therapist can do more harm than good. read more

I would never recommend this center. The only reason why I took my teenager is because it's the first place I could get in. They cancelled our first appt less than an hour before we were arriving. Took their time to reschedule it as well as took their time to set up appointments and give us the results. I'm not even sure I trust their diagnosis. The Dr. was condescending and insulting and acted like maybe I as the parent was the problem. I had to follow up multiple times and for weeks. There was no sense of urgency or follow through. The only thing they are good at is texting and following up when another bill or payment is due. They want their money more than they want referrals. Didn't seem like they really care. read more

I previously submitted a review about my insurance not covering my therapy and gave a 1 star review. When I contacted my insurance they stated that it would not cover Brain Wellness Institute, but it did. I apologize for being on a rant that was uncalled for. The therapist that I was seeing, Angela Alvarado, was/is an amazing therapist who I received so much help even in 2 sessions. The staff and Julia Evans are all super and I want to thank them and again, I am so so sorry. read more

Extreamlly bad experince with no patient care. I completed my all paperwork and send them back 1 month before the appointement. At the time of appointement I clicked the link they send me and waited for 45 minutes and nooneshowedup when i call them they took another 45 minutes to let me speak with their supervisor which was so rude and bullshitig around. If i could give this place Zero I would. extreamlly bad practice. read more

Don't even bother with these guys. Bunch of jokes. Gave me the run around with appointments and on the day I was scheduled. Waited 30 minutes before telling me there was an accident and I wasn't on the schedule... when it was all automated and confirmed.... I had been searching for a therapist for weeks to help with my condition... they did not help at all but rather made it worse.... read more

I was referred to Brain Wellness Institute do to a rare neurological condition. Functional Neurological disorder. I was told by my referring physician that seeing a psychologist would help deal with the disorder. Do to Covid all the visits were through tel-a-health. The psychologist was very nice to talk to, but I did not receive any help in dealing with my condition. First of all she was not familiar with the disorder. Now 2 years later I am getting a bill and spending hours on the phone to determine first of all why I am getting billed so far down the road, plus who and where to appeal. I am now a mental wreck trying to deal with the place I went to for help. read more

If i could give this place zero I would. They charged me $125 for a late cancel and appointments I had NO IDEA I had! This place is a scam and so are the rates they have. They billed me for bogus appointments , and the therapist I did see the two times only saw me for about 40 minutes or so, so Basically I was charged $200 per full session when they never saw me the full time! They billed me $725 for 4 appointments when I only had two appointments. So two years later I COME TO FIND OUT I HAVE A $725 CHARGE ON MY account. Ridiculous and would never recommend this place! Will also be reporting them for unethical practices. I should have listened and read all the other reviews. read more

Stay away from this place they will charge you more than they should. Take your business somewhere else they will add fees and fees, all they care about is money. Staff is very slow. read more

I have also been given the run around when it comes to screening my teen for ADHD. I get texted daily to pay my bill but everyone just ghosts you when you ask where things are going and where's our help for my child. Don't waste our time. This is clearly a business set up to train upcoming therapists and psychology majors. There are probably only one or two REAL licensed therapists to train and supervise all the students..........hmmmmmmm. read more

This review is not a reflection of brain wellness Institute as a whole, but specifically of an experience that I had with particular therapist, Dr. Nonnette Mosley. It appears that she has other negative reviews across Google reviews and yelp, so I am adding this review to warn other people before starting therapy with her. in one of our early sessions, Dr. Mosley asked me if I was religious and when I said I was not religious and that I was not raised religiously, she suggested that that was the cause of my anxiety and depression. She then suggested that I attend Bible study. Without getting too much into the details of my therapy sessions, across our few sessions she suggested Bible study multiple times. She also said that Christianity is the only "religion that is scientifically proven to be true" and that other religions are clearly not real. That really bothered me because I feel like it is extremely inappropriate as a therapist to talk down about other religions. It felt like when I would talk to her she would kind of just not along, except if I said something vaguely about religion or social justice issues that she did not agree with. Even then she would take the opportunity to share her own opinions on the matter rather than talking about how I felt about it. She also does only 40 minute sessions when it seems like 50 is more of the standard and often ended the sessions a few minutes early. read more

I'm fairly surprised to see 1-star reviews for this place, so I'd like to give my input. But please keep in mind that this is only my experience. I've been seeing a specific therapist before he moved here to work, so I have a longer history with him than just at BWI. All I have to say is, the staff at this clinic treat me like a person, and not an ATM. Every time I went, I was first asked how I was doing, and to sign in. After signing in, I'd go and sit and wait for my appointment slot. My therapist was never late, and even if something came up, hey, things come up. Be patient, you know? All the staff are wonderful and I have been recommending my friends who need psychotherapy to come here. I hope people are more patient and kind to each other during these difficult times. And a huge thanks to my therapist, Dr. Dorin. Thank you for saving me. I wouldn't be here today if it weren't for you. read more

The most uninviting and technically undeveloped wellness center I have ever been to. Let's start with the receptionist we primarily worked with, Tiffany, who was stone-faced and cold each time we talked. On our very last visit into the office we sign in at 1pm for, what we thought, was a 1pm appointment. Come 1:20 my son still hadn't been called so we went to talk to Tiffany. As usual, Tiffany did not speak first, thus my uninviting comment. Tiffany always waits for the patient to speak first. So, even though she saw us sitting there and we had signed in, no one acknowledged us. When I asked about my son's 1pm appointment, Tiffany first tried telling me that I had cancelled all my son's appointments the week prior when we spoke about an outstanding no show fee. When I challenged her on it, Tiffany then said because my son wouldn't pay the fee he could not be seen at the clinic. If I understand how the practice works, each therapist is an Independent Contractor so each creates their own policies. My son's provider was Nonnette Mosely who, according to what we were told, refused to see my son because he could not pay the $125 no show fee. All other appointments he had were paid for. To get the full picture it is important to understand that my son started going to therapy after a car accident (see my review on Del Amo). As such, I drove him to all of his appointment. On 8/13 I cancelled my son's 8/15 appointment. On the way out the door on 8/13, unbeknownst to me, Tiffany asked my son if he would be there 8/15 even though I had cancelled for 8/15 moments earlier! My son said that he would, not knowing at the time that I had cancelled. At no time during our 3 months at Brain Wellness Institute did we get one email or text reminder of appointments, even though Tiffany and Emily, the office manager, assured us my son should be getting text reminders and I should be getting email reminders. The practice also does not call patient's with appointment reminders or have a patient portal to help patients be more pro-active about their care. Thus my technically undeveloped comment! What I didn't know at the time that I cancelled my son's appointment was that his word trumped mine, so what I thought was cancelled really wasn't. Thus the no show fee. Following that snafu, we asked about consent forms at which time my son gave the clinic permission to speak to me about appointments and payments. Prior to that time, no one said anything about signing a consent form, so if you're a parent taking a son/daughter over 18 to appointments be sure to ask about consent forms! My son is 18 and, so far, has $7,200 in outstanding medical bills and about $8K he owes to car insurers. He works an average of 7 hours weekly at a minimum wage job. Given his debt to income ratio, he is clearly in no position to pay a cancellation fee. All of which I explained to Tiffany in hopes she would explain the situation to Dr. Mosley (Dr. Mosley does not offer a way to contact her directly). I am not sure if what I was saying was ever passed along to Dr. Mosley, but I do know that my son was never offered a reduced amount or a one-time courtesy credit for the no show fee. Given that Dr. Mosley knows of all the events leading up to my son's therapy launch AND refuses to see him because of an outstanding $125, I think it is evident that Dr. Mosley puts money instead of patient care. read more

This place is an absolute joke and they should be ashamed of themselves. I called yesterday 1/26/23 to schedule an autism evaluation for my son. I gave them my sons insurance and they said the insurance team would get back to me within 72 hours, John who I spoke to in the morning got back to me later in the day and said they take my sons insurance and scheduled me right away for Wednesday 2/1/23. Fast forward to today 1/27/23 i am trying to fill out the intake paper work that was emailed to me and it was not working so I called the clinic and was instructed to come down and fill it out. I take my one hour lunch at work and when I'm 5 minutes away I get a call from John stating that the provider Dr. Davidson is no longer accepting new clients after scheduling me yesterday! I still show up to the clinic since I am only 5 minutes away to see if I can speak with someone about scheduling with a different doctor. The moment I walk in Julie and Franci were very un-inviting and just kept apologizing and did not offer any kind of solution to the problem! I requested to speak to a manager and was never able to talk face to face with one. Come to find out they never even accepted my sons insurance group after being told my John and the Insurance team that they did! They got my hopes up of my son finally being able to get evaluation and get his diagnosis. Clearly this clinic is incompetent and does not double check their work before scheduling a new client. This is very unprofessional and triggering considering how hard it is to even get an autism evaluation now a days. I did get a cal from John the owner and the conversation was meaningless and a waste of my time. Be careful with putting your trust into this institution that they will accept your insurance and then cancel on you days before the appointment!!!!!!!!!!!!!!!!!!! read more

Dr. Jamie Dorn was the best psychologist I ever had. I highly recommend her to anyone. She is caring, active listener, and a great at giving tips to last forever. Highly recommend! read more

I had a consultation with Dr.Mosley who for half of our time talked about her "strict policies" and how therapy makes things worse, before they get better. The conversation was very negative. Leading up to my first true appointment I had a medical eye emergency which required me to reschedule. Upon calling to do so I was charged $125 to reschedule despite being in the hospital. I will not be returning and would not recommend entertaining her as your future therapist. read more

Haven't been able to get an appointment. Sad how they can let children fall through the cracks. Been trying to be seen for a couple months now. Don't even bother with them. They will keep telling you to call back in 2 weeks, call back in 4 weeks. Disappointed!!!! read more

Not a great therapy experience. Went twice and will not be going back. Dr Mosley was very brief and cold. She gave input about her personal beliefs during session and late to start the sessions. read more

Really nice therapists/staff! There can be a bit of a waitlist to see someone, but I ran into that everywhere I looked, and other than that my therapist has been really helpful and attentive. read more

This review is based on my overall experience, and one incident with my therapist, Dr. Nonnette Mosley. This establishment is fine, clean, and comforting. The front desk people are very welcoming & kind and always remembered my name. Dr. Mosley is not a very warm person but neither am I so I thought this dynamic would work for me, it didn't. I felt like I came in every week talked about nothing to a wall, and then booked my next appointment. I want to mention not one of my appointments in the past 3 months I have been here started on time. Sometimes she would bring me into her office 2 minutes late, five minutes late, 10 minutes late, and most recently 15 minutes late. There would be no apology, and she would always have me leave at the normal time meaning I wasn't getting my full 40 minutes I pay for, ever. I didn't like this considering she is so stern on the patient not being late, but if she is, it's okay. I also didn't feel like this therapy time provided me with much of any help. I guess doing 15 minutes of cardio a day is the solution to everything per Dr Mosley. Also, I just was given no tools and she almost never talked to me or said anything. My last appointment was last Thursday & I decided for it to be the last because of what I experienced. Dr. Mosley is not a lgbtq+ friendly therapist. Now I wouldn't go as far as saying the things she said to me were homophobic, but I would say they were uneducated, ignorant, and biphobic. Basically if you are apart of the lgbtq+ community she will box you into gay or straight there is no in between, which is an extremely non-progressive ignorant stance when it comes to sexuality. I did not feel safe in my space. And I found it funny that she never really talks to me but when I brought up my sexuality she wanted to say what she thought about it soooo badly. It was very biased & I felt judged. I'm going to be seeking therapy else where; where I feel safe and not judged for being apart of the LGBTQ+ community. read more

Not even worth the one star. After the my son's evaluation over 5 weeks ago by provider Laura Whitaker; I was advised that her office would call me after Whitaker discusses my son's diagnosis with her supervisor. 2 weeks went by and no contact; I called and I was told a message would be sent to the provider and I should be hearing from her shortly. 2 more weeks later I still hadn't heard anything, I called and I asked the receptionist to please just advise me whether I can expect my son to be seen for treatment; I was promised a call back with an answer. Another week has gone by still no contact; I called again today and I was told by the receptionist after a long hold that Whitaker didn't think she would be a good fit with my son. So I Want to thank you for your professionalism Laura Whitaker, thank you for your understanding and empathy and thank you for your great communication skills with the patient's parents. read more

We have been seeing Dr. Lightman for a few years now. She is a clinical psychologist who specializes in working with children, adolescents, and young adults. Our daughter loves going to speak with Dr Lightman and she has really made a difference in our family life. read more