I stayed here for four nights during my trip to Scotland. I picked it because everything else in the area was so expensive, so I figured I had nothing to lose. I was pleasantly surprised.
To start off, their customer service before my visit was very solid. I emailed them several times before my visit with some detaily stuff and they always got back to me within a few hours.
My train got me into town about noon and the check in is 3pm. The young lady at the front desk greeted me warmly, let me check my bag and gave me a map and directions.
I asked the front desk people for help at least once a day (directions, recommendations, help with the on-sight laundry, renting a towel, etc,) and they were all terrific.
The room is not super big but it is certainly big enough. The bed is more than big enough for one person. There is a desk and a lot of storage space.
The bathroom is big enough for a guy like me (shower, shave, brush teeth, etc.) and the shower works better than some of the more expensive hotels I stayed in.
The location is handy (about a 15-20 minute walks to the Royal Mile and to the train station.)
They partner with a tour company. The tours looked solid but did not fit my schedule.
The only reason I gave four stars instead of five, is that you can only open the window a crack. You can borrow a fan for a £20 deposit but I did not.
I would call the place "cute and functional" and the service was outstanding. I would definitely stay again! read more