I have experienced so much mixed information, unprofessionalism & absurd lies. When I first started here, they lied to me about my insurance billing & charged me wrongfully. I thought I had worked it out with them, left a positive review and now I've been lied to again and discriminated for services by their rookie chiropractor, Lauren Pratt. Over many years of my life I have seen a handful of chiropractors and Lauren is the only one who has ever given me a time limit on how long SHE believes I need assistance. I've endured extreme pain from a deformed & compressed spine. Many doctors, an orthopedic & a neurologist has informed me that some of the nerves in my system are dead & severely damaged. I explained to Lauren on the first appointment that im an unusual case &I will need assistance more than the average person. Since day one she has been pushing that I space out my appointments disregarding how extensive the damage is.. She barely gave me any time to explain the experiences of the nerve damage I face. She is way too young to have much experience on her back to be so egotistical to see passed her arrogance to understand that everyone heals differently and needs to be treated according to such. I was going in 2-3 x a week for 2 months, thought her & I were good. Earlier this week she basically told me that pain is from my psyche & I need to see a therapist. So I guess she moonlights as a psychologist in her spare time.. Today she told me a BLATANT LIE that Wilma told her my insurance contacted them stating they wont cover me much longer & I have to space out my appointments. Its kind of unprofessional that the doctor would be taking to me about billing and not Wilma who covers that. I explained that my insurance as made it clear many times that I am fully covered and there are no limitations for visits as long as I need help. It's also very strange that my insurance would not notify me with this information because Lauren told me if I dont space out my appointments, that my insurance would hit me with a huge bill of uncovered services. I told Lauren I would call my insurance about this and she INSISTED SEVERAL TIMES, NOT to call my insurance and to speak to Wilma about it. Why? Why wouldn't I call my insurance if im gonna get charged and no one told me? When I said for the final time that I will not speak to Wilma about this, that I am going to talk to my insurance because none of this seems correct, Lauren got passive aggressive with me, raised her voice and goes, "Well, you need to space out your appointments! I know this is frustrating." No. The only person who was frustrated today, was Lauren. I was confused and devastated because chiropractic has been the only treatment so far that has made a big difference. I have communicated extensively, even been emotional in a happy way telling Lauren about how grateful i've been for the adjustments. They are getting paid and I'm getting improvement on a weekly basis so whats the point of turning me away? As I was leaving after the adjustment, Lauren walked fast to Wilma to tell her, "She said she is going to call her insurance." Why would that even be relevant to telll her...? Wilma said, "Oh um... That's, unnecessary" and they continued to speak quieter as I left. I called my insurance and the agent told me she has no idea what either of these women are talking about, that I have been misinformed and they wouldn't just slam me with a bill. That the only time I would be is if the INSURANCE finds the appointments not medically needed. I have records upon records of the documented damage. There should be no reason for any of this to be an issue & even the agent found it completely bizarre that both women insisted that I not call the insurance. This is NOT the first time Wilma has pulled some stunt with my insurance and told me not to call them. Lauren is late for every single appointment as well where im stuck waiting 10-15 mins just to be seen. The combo of being lied to, improper filing for the bills and now this. Im done. BEWARE. Look for actual professionals. 2 grievances my insurance has filed in the last few months because of the billing errors and discrimination from today. read more