U-haul has a 100% Buy Back On Boxes That This Location Will Not Honer We bought over 200 boxes for…read morea long distance move its say right on the box 100% Buy back on the box This location refuses To Honer Buy Back In Muncie IN. Sounds About right Another company Miss Leading Customers.

Absolutely ridiculous. Waited an extra hour past my reservation date because the trailer was not…read moreback yet. Staff did not care, offered no help or reparations. Moving is stressful and on a time schedule. Ill carry my things on my back before I go through this Uhaul again.

this is an overall review of the entire subsidiary operating under the name storage rentals of…read moreamerica owned by the parent company sroa capital. it is based on my one and only recent experience from august 2025. it was horrific from the beginning to the end. in order for this to be read and seen by as many people as possible as soon as possible so as to warn as many people as possible from doing business with this corporation, here is my recommendation to all of you who are moving and need to lease a storage unit for your personal belongings before moving into your new place. do not lease any storage unit from storage rentals of america in any state at any location under any circumstances, it will be one of those regrettable choices and situations in your life because of their corrupt business practices​! i did my due diligence and research in the time that i had prior to moving. and even in doing so this is what transpired with sroa and the people that they employ. i paid for one month in full and up front for a storage unit from them. days after my doing so their so-called managers on my moving day still did not have my paid for unit ready. because of the managers lack of organization and lack of knowledge this was the second storage unit that was necessary to reserve with them because first 1 they did not hold the quoted price for their 7-day reservation period per their policy. because of the chronic problems with sroa from the beginning; their customer service representatives sent electronic messages, emails, left voicemail messages, called managers and set up tickets for any manager to contact me about all of their prevalent problems. this was almost an automatic response by most customer service representatives and when i didn't receive a call from a manager; i then requested for any manager to contact me. finally, only because my persistence that a customer service representative was able to transfer me to a district manager who finally answered her phone, by the name of bailey. and from that point on because of district manager bailey everything got worse! she was confrontational, uninformed, unknowledgeable and incompetent like everyone of their managers in name only that this corp employs that i had the unfortunate experience to encounter! bailey never solved any of the problems! including receiving a credit of some kind of any amount to my account because of all of their problems and those problems causing me to incur hundreds of dollars more in moving expenses! and in the meantime even though i had only had my personal belongings stored in my paid in full storage unit with them for about 1 week; i was already researching different storage unit companies in which to move my personal belongings into because of all of the problems that i experienced with sroa managers and the corp itself. and foresaw only continued problems with sroa unless i moved my personal belongings elsewhere. in addition at the same time i attempted to pay the my 2nd month's rent early and in full on my lease of my storage unit with them through their only method that they don't charge fees for. and in doing so i discovered that bailey - district manager had closed my account preventing my making next month's rent early or at all. bailey also covertly closed my account while i had already paid them in full and was current from the very few weeks that i was leasing from her and sroa! bailey also denied my access to my personal belongings in my current and paid for storage unit and canceled my multiple gate keypad codes at the same time also preventing me accessing my personal belongings. also, i received no information from bailey about any of her criminal behavior and corrupt business practices until an email from her on the same day that she expected me moving my personal belongings out of my storage unit, again that i had paid in full and attempted to pay the second months rent on and early for that matter. bailey mentioned in that email that she was requiring me to sign a waiver with sroa to even regain access to my own personal property of a storage unit that i was current and paid in full on. bailey also mentioned in that same email that she was going to require that i set up an appointment with a manager prior to my moving any of my personal belongings out of my paid in full storage unit. keeping in mind that sroa does not have an on-site office staffed with employees at this location that i paid in full for a storage unit from them. in addition, I RECEIVED a VERBAL VERIFICATION by phone from CHRISTINE - another manager with sroa and a manager that BAILEY supervises; that she did a walkthrough and that everything was OKAY with my storage unit and that they had not cut off my lock that i bought on amazon. in addition that i had full access to my personal belongings in my storage unit and gate access with my multiple keypad codes that i received from them when i paid them in FULL.

From the owner: Looking for convenient self storage in Muncie? Storage Rentals of America offers clean, affordable…read moreunits with flexible month-to-month leases, ideal for moving, business storage, or decluttering your home. Serving neighborhoods like Halteman Village, Carrington Woods, and Pebblebrook Estates, we're close to Ball State University and major local attractions. Our facility features climate-controlled units and enhanced security features for peace of mind. On-site moving and packing supplies make your storage process easier and more efficient. Enjoy customer service available 7 days a week. Reserve or move in online, by phone, or in person today!