I've been into Brad's Decor Centre on three separate occasions & each time left feeling the customer service just isn't up to par. It's a clean & well organized store & the staff is friendly enough, but didn't really seem to go out of their way to ensure I had the best experience possible.
My last encounter with the store was because I printed off a coupon for a free sample pint of paint in any color from Benjamin Moore [which Brad's deals in]. I was toying with a few colors for our bedroom & thought this would be a great way to test out my favorite & save $7. When I went into the store & picked the color I liked, took it to the counter & displayed my coupon I was told that they didn't have any of the pint sample sizes left & were waiting on a shipment. I believe I dealt with Brad himself, although I can't be sure. He said to check back on Wednesday, which I did via a phone call & I was told they still weren't in stock & the shipment was expected Thursday or Friday. It just so happens the coupon expires Thursday.
The coupon does state that it's only valid at participating Benjamin Moore dealers, but I have a hunch that Brad's does not want to participate & is taking the easy way out by simply telling me those sample sizes are not in stock :/ I hope that's not the case, but it felt that way. read more