I've bought a lot from Brad's, one of the best things was my motorized blinds which cost an arm & a couple of legs. At the same time, Homedepot was all over me to make the sale and so glad i didn't buy from home depot. There were a few issues with the blinds, came damaged (in the box etc) but Mark/Brad took care of it all, going above and beyond for sure. Imagine having home depot deal with that, no thanks! read more

I've been into Brad's Decor Centre on three separate occasions & each time left feeling the customer service just isn't up to par. It's a clean & well organized store & the staff is friendly enough, but didn't really seem to go out of their way to ensure I had the best experience possible. My last encounter with the store was because I printed off a coupon for a free sample pint of paint in any color from Benjamin Moore [which Brad's deals in]. I was toying with a few colors for our bedroom & thought this would be a great way to test out my favorite & save $7. When I went into the store & picked the color I liked, took it to the counter & displayed my coupon I was told that they didn't have any of the pint sample sizes left & were waiting on a shipment. I believe I dealt with Brad himself, although I can't be sure. He said to check back on Wednesday, which I did via a phone call & I was told they still weren't in stock & the shipment was expected Thursday or Friday. It just so happens the coupon expires Thursday. The coupon does state that it's only valid at participating Benjamin Moore dealers, but I have a hunch that Brad's does not want to participate & is taking the easy way out by simply telling me those sample sizes are not in stock :/ I hope that's not the case, but it felt that way. read more