There are people who help you buy and sell homes for a profession and then there are Real-Estate…read moreProfessionals - rare to find and are on a whole different level than the rest. Lindsay Redfern is the latter. My family and I had a complicated move in which we were relocating (during a pandemic!) from South Florida to North Carolina - a state we had never lived in nor had family residing in. Lindsay was assigned to us through her Real-Estate Firm, Cottingham Chalk Hayes, that I had contacted online and she was just what we needed. She carefully listened to our LONG shopping list of "must-haves" in a home and neighborhood. We continued to speak via email/telephone and she was quick to return all our calls. We often felt like she was our own private realtor. We have never met a more attentive person to detail as Lindsay. We came into town a handful of times and she was always available to show us many homes during our search. She was understanding, extremely informative and always ten steps ahead of any possible hang-ups that often happen in home purchasing. Lindsay saved us thousands of dollars on our offer, subsequent negotiations and being present during inspections. She has a "can-do" attitude and is such a delight to work with. And even after the close of our home, she still remained beyond helpful as we hadn't moved to Charlotte yet. She came by our home to inspect the popcorn removal/interior painting that we hired out after our closing and even offered to help with a power issue to our HVAC when the painting company said it wasn't working. I couldn't fathom working with another Real-Estate Professional than Lindsay while in Charlotte. She is the best of the best and you will be glad you have her in your corner.

On May 12th I received a showing request from Reba Hatfield for 12:30 - 1:15 May 12th…read more I accepted the request and was out of town for the weekend. On May 13th at 1:05 pm I arrived at my home, opened garage door and saw my kitchen/garage door wide open. Attached is a picture I took before entering my home. I entered my home and searched for a business card from the agent... but could not find one. No card was left. The MLS on my home clearly states, (and normal procedure is) "to leave a business card" when showing a home. I called Showingtime to find out who entered my home. They said they could only provide her name and agency. No phone numbers. I googled the agent (Reba Hatfield) and called her immediately. This is my first complaint about Reba Hatfield. (no business card left and MLS says to leave one and standard real estate agent practice is to leave one.) I explained to Reba what happened and she immediately denied leaving the door open. She did not accept responsibility for her actions and its her responsibility to leave my home as secure as I left it. Reba did not apologize for leaving it open, just denied it with a rude attitude. This is my second complaint about Reba Hatfield. (Leaving my home unsecured after I let her show it to potential buyers.) I explained to Reba that it was 97 degrees out that day and my air conditioner had to run constantly to cool the home and garage during the previous 24 hours. It also let in Spiders, Flies and Mosquitos into my home for the 24 hours. I've been killing bugs for 2 days now and not enjoying mosquitos buzzing me while I am in the tub and flies bugging me while I'm trying to cook and eat. Since Reba denied her actions and offered nothing in regards to resolving the matter, I reached out to the Broker in Charge. Daniel Cottingham. Cottingham Chalk Hayes: 6846 Morrison Boulevard Charlotte, NC 28211 On Monday the 14th, I reached Daniel and explained what happened and asked for a respectful resolution within 24 hours. I explained my thoughts are my electric bill for 24 hours of constant running of air conditioner and something done with the bugs in my home. (Possibly spraying for bugs would be reasonable) Daniel said he would reach out to Reba, confirm and get back to me with a resolution. Daniel called me later that same day and offered an apology for what happened. Bug no apology from the agent Reba Hatfield is what seems odd to me. I asked him for more of a resolution. referring to the bugs in my home and strain on my AC / Electric bill. He said he would talk to Reba again and confirm with my Real Estate Agent (Shonda Newsome) After the 24 hour deadline, I called him, left a message and heard nothing back from him. (Nor did he contact my agent like he said he would) This is my complaint about Broker Dealer Daniel Cottingham. ( I feel it's his responsibility for his Agents actions. ) He is failing to go through with his promises and recognize this is not a laughing matter. Not returning calls or responding to any requests is not a good way to resolve any matter.

Early I wrote a review that was not positive. The representative came to my home and we discussed…read moremy misconception of what the structure was. I am decorating and getting used to the cover! It has been very nice to sit under and enjoy the sounds of rain. I called concerning some insulation that was placed under the metal. It isn't exactly what we thought it would and was unfinished looking. He immediately got on a ladder and cut the pieces that looked incomplete. He was genuine and caring. I did remind him to please show wives pictures of what the awning will look like just to be sure they understand it is a metal storage building looking awning. I am beginning to love it and will choose to be thankful!!