8/18
This BP in Hewlett was a pit stop for me as I was on my way to get breakfast. I must say, I don't know if the person inside was the manager, owner, or worker, but here is what I can tell you. He was fully vested. He did everything right and performed as employees should perform when a customer walks in the door.
Let me speak to you on the gentleman's behavior. He genuinely sold me on the store, sharing details about the business and the level of upkeep he maintains. I was really amazed on his social skills and customer interaction because he did not have to engage as he did. I have never experienced this behavior from a BP station, yet alone, any fuel station.
I always notice the decor, the atmosphere, and the product. This BP passed with flying colors. The store was immaculate; the merchandiser knew exactly what he was doing. He used the store's design, layout, lighting, and product placement to influence his customers behavior and to maximize sales. It greatly affected my behavior; I could not wait to grab two bags of chips. Although my service requested was buying fuel for my car, I am so glad that I went inside to have a better experience.
Inflation is here so everything is high and I can see that the value is competitive for this area.
I came back to this store on September 29th while I was in the area and I stopped in just for some chips, because my last visit was so memorable and pleasant. This visit was the same as the first.
Although I did not need gas, this story was worthy of my support!
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