Mark Ferrandiez was a diamond in the ruff he's a real Asset to Allstate Insurance Company…read more This man was Great He took his time with me getting the Best Price for me No Pressure Always Looking Out For Me Thank You Mark

Always available, always willing to give the best quote and consultation that they can. Highly…read morerecommend this agency and feel that they do things right to keep me protected. I have multiple policies with them: Home, flood, Home (rented), motorcycle, umbrella, car, and boat. One stop shop!

I can't comment as to the negative experiences described below. I have had nothing but good…read moreexperiences with Ideal Insurance and Paul. Paul put together a complete insurance solution for me that was less expensive than going to a big company and getting everything from them. Paul has been in the industry a long time and his experience lends to what he can provide. I've always received prompt and courteous service and never had a problem getting changes made. Do not hesitate to use Ideal insurance. I highly recommend them.

When I first took my business to Ideal, I had great service. Calls were returned in a timely…read moremanner, I could ask for policy reviews, all my questions were addressed and so, in short, I felt like valued customer. At the present time, I have given them my business for one home, one condo, three autos, an umbrella coverage and flood insurance (in other words, a good bit of business!). Over the past couple of years, service has been less than "ideal" -- almost dismal, with e-mails going unanswered for days at a time (sometimes weeks) until I have to "remind" the agent that I had sent one days earlier or pick up the phone. My agent seems mostly e-mail-averse (which is not helpful as I prefer to get answers to important questions IN WRITING) so I find myself feeling I have to practically beg for "yes or no" answers to questions that, in fairness may require a more detailed response. I knew I had finally had enough when I sent an e-mail regarding an issue with the carrier for one of my policies. I had paid the policy renewal more than six weeks PRIOR to the renewal date, on-line (through the carrier's website), but when I went back to the website just one day after my renewal period in order to download my renewal documents, the carrier's site said the policy had not been renewed. I knew this was not accurate, but just to be sure, I double checked my payment on my credit card (it HAD gone through) and so I reached out to my agent at Ideal Insurance because clearly there was a problem that required their intervention. I will add that I already knew that this particular carrier (Federated National) is NOTORIOUSLY SLOW at updating payment information and providing renewal documents but we're talking OVER SIX WEEKS here! I was not able to speak directly to my agent, so one of the other staff (also an agent) responded to my request that they please look into this "snafu" and confirm my payment and tell me how I could access my updated/renewal documents. This woman (who shall remain nameless for her benefit) is ALWAYS rude and dismissive. Why she is still with the agency is a mystery to me, as she is very UN-professional. When I explained my concern, she blew me off as usual by saying simply that she could not see anything amiss on her end (i.e., on her computer), but when I asked how I might then get updated documents, given that my only access to them is through the Federated National on-line site that tells me my policy was not renewed, she heaved a big sigh and said, "Ugh, I'll see what I can do and get back to you." (which was fair enough, though far from "welcoming"). The next thing I know, I have an e-mail that says ONLY this (and the following is the entire e-mail, a "cut and paste"), "The policy is active, like I said it before." Yep, that's all she could do for me. So basically, NO help at all. I then wrote (again) to my agent (a very NICE guy) and after the salutation said, "Just curious as to whether you are still with Ideal?" (because he had not answered the e-mail I had sent over a week previously). I did (surprisingly) get a prompt reply to my e-mail but only to say (and this is another complete "cut and paste"), "Thankful to say I am still here, very busy, with a reduced staff today. Can we talk on Monday [please]". That was LAST Friday. It's now Thursday afternoon of the following week. There was no follow-up on Monday, no phone message, no e-mail and nothing since. I don't honestly expect to hear anything more as this has happened before (sadly) and seems to be the "new normal" at this company. I therefore have decided I will be taking my business elsewhere and would recommend that if you are reading this, you do the same.

On May 8, 2018, I purchased a homeowners policy. On June 19, 2018, I switched companies and sent…read morethe required documentation to Central Sarasota Insurance to cancel the policy. The company never cancelled the policy, nor returned my money. I followed up on the issue, and finally on April 1, 2019, nearly a year later, they cancelled the homeowners policy. The underwriter, Heritage Insurance, said they will send a refund in 2 to 3 weeks. Definitely stay far, far away from this insurance broker.

John Hlohinec helped me get an insurance policy on very short notice with only 3 days from our…read morefirst conversation to having the policy in place even though we had to change providers a few times and explore a number of different options before finding the right one. John never required me to drive in to his office but was flexible and we were able to handle everything over the phone and email from start through completely instated policy. Even after the policy was complete John continued to assist me with quotes for insurance on properties we are looking to purchase to make sure we understand the insurance cost implications of a homes features. Extremely helpful and great to work with going the extra mile to help his customers.

I recently made some upgrades to my home so I needed to make changes to my Homeowners coverage. I…read morecalled Jose Sarmiento at Florida All Risk Insurance who was my broker when I first moved in. I can not begin to tell you how happy I was with his services. He did not just add the additional coverage to my existing policy. Rather he re-shopped my insurance coverage needs across all of his providers and found the coverage I needed with another carrier. The entire cost of the new policy was the same amount as my original policy. I am beyond happy with his services. He truly treats you truly like a client and talks you thru your needs. His communications were execellent. Super professional, super execution. I could not recommend Florida All Risk Insurance and Jose Sarmiento and his team more highly.

I am very pleased to give Tim and the Coastal Life Solutions agency my highest and most…read moreenthusiastic recommendation. I don't think anyone ever wants to go and see the stereotypical insurance salesperson. Tim is the complete exception. He demonstrates genuine concern for you and your situation in life. He then works constructively with you to determine the end result you are seeking works with you to make those goals a reality. No pressure, but the knowledgeable and helpful expertise you would receive from a friend. Particularly if you happened to have a friend with decades of solid experience in the field. I strongly encourage you to go and see Tim. You won't be disappointed.

David Wolfe deserves ten stars! Thank you for providing me…read morewith excellent assistance and specialized guidance. After discussing my requirements and needs, David provided me with several options and answered ALL of my questions. The coverage of the plan David helped me choose exceeded my expectations. Thanks a lot!

I was recommended to Jeff by a friend who I trust so I decided to see if Jeff could help me with my…read morecar insurance. My previous provider just raised my rates by 33% and I have zero claims. Jeff help me save over $500 off of my car insurance - so, so happy!!! I would totally recommend Jeff Hamer - at least talk to him and see if he can save you money.

I'm their client and I haven't heard from them in two+ years. They don't return calls and you can't…read moreget anyone on the phone. I deal directly with my insurance company rather than the broker, so they're making a premium for providing no service. Ridiculous!

Do NOT use this business. They use to be great. However, they don't answer emails. They don't…read morereturn phone calls. And for some reason, when you have to skip over them and contact your insurance company direct, they will go into your acct and make changes after you fix things yourself. It took 4 months to straighten out my acct because they wouldn't answer my calls/emails and wouldn't even answer when the insurance company themselves tried to call and straighten the acct out! Terrible business! They are definitely NOT there when you need something!!!!!