My 12 yr old nephew left his Canon camera on the P609 train on 7/30 terminating at MIA airport and we called it in within 20 min after arrival, we could not go back because we would have missed our flt. Now you would think that the agent who took our claim, knowing it was an expensive item would have given us the courtesy of calling the guard on duty & ask them to retrieve it, but oh no, they have some weird convoluted way of processing claims, albeit a scarf to a handbag, wallet or camera, it's all the same. Here's how it works, just maybe at some point if the guard on duty feels like it, he'll do a sweep of the train for left items, but that's a crapshoot, not necessarily routine. This particular train, as I came to find out was being taken out of service & went directly to the yard, to which I'm confident that camera went with it. I was totally frustrated & I called daily but no one ever explained the process to me, except Patricia, who couldn't have been nicer. She said all the collected items are put in a bin, I guess at the yard, and when it's fairly full, once again, no set day, and when somebody happens to have some free time on their hands, they haul it up to their office in Pompano where it's processed in and attempted to be matched with it's rightful owner, this could take days, even weeks, of agonizing over a wallet or a purse, let alone a camera. It's just not a good process, there's a complete lack of empathy, and no sense of urgency when it involves items of value. Items need to be prioritized as to value and if need be the agent taking the claim should be contacting the guard on duty. I travel quite a bit on Tri Rail and this whole process has left a sour taste with me. read more