I have visit this vet twice…read more Once for an emergency and once when I had a dog at the end of her life and had to put her down. Putting a dog down is gut wrenching and this clinic couldn't have been more compassionate. They have a quiet room with carpeting, a small loveseat and it feels like a home. We were able to be in that space with our dog as she was put down. It's a small detail but compared to a typical metal table exam room it made a huge difference. They gave us time, listened, and explained everything. Their kindness made a horrible situation a bit better and while I don't wish that situation on anyone, if you must, I couldn't recommend them higher.

We have been so happy with every team member at this clinic. Their knowledge and compassion is…read moreoutstanding. They treat our 3 dogs with amazing care and know we will receive great advice. THIS is the clinic you want to take your pets to. Just a great group to partner with.

2 Maine coon cats in for bath, grooming and nails. Linda does a great job. Will continue going…read moreback.

just had my pup Lola groomed for her first time with Max and he did…read morea fantastic job! He asked what I would like to see and he did it all right in my driveway! she looks beautiful and cannot say enough good things about our experience! Thanks Max!

We had an appointment for our cat that we booked 2 weeks in advance we had a confirmation call a…read morefew days ahead of the scheduled appointment. When we arrived for our appointment I was rudely met by a groomer who told us that we should have called an hour before arriving as they were an hour behind on this day. First of all as a business owner I find it appalling that you would treat a new paying customer this way. Secondly, the place is extremely small there were several dogs being groomed and it had to be at least 85 degrees in the place. I have two beautiful labs I would NEVER bring them to this place. My cat just needed to be brushed out that of which they assured me that they offer as a service. I would not have left our cat there . Needless to say I would never consider going back to that place.

Best Pet groomer ever ! We bring all our cats, and they come…read morehome looking beautiful - soft and sleek. Cindy is so kind to the pets - always smiling and talking to them. We have a couple of cats with special needs. She can handle it all. We are so grateful to have a forever groomer for our cats. Carol and Dick N.

Our family has been dog owners for generations. My first experience with a dog was my Great…read moreGrandfather's Dalmatian mix Toby. Now it's fifty-plus years later and after two Boxers brought into our lives via my wife it was my turn to pick out a dog. So now I (we) have a three-month-old Anatolian Shepard. Along with all the things that go along with having a new puppy I had to go vet shopping. I wanted to make sure I found a vet for the long haul and I was very unhappy with the practice we had used for our boxers. I also was turned off by the national chains like Banfield through places like PetSmart. The thousands of negative reviews on the BBB website are enough to give you shivers. It turns out finding a vet with room in their practice is no easy task. In the end, I settled on a small practice in Gardner Ma called Tender Heart Vet Care PC. My decision to bring Toby to Tender Heart was based on their reviews and the initial conversations I had with the office staff. They were very friendly, professional, and seemed genuinely excited to add an Anatolian Shepard to their list of patients. With all the challenges posed by COVID-19, I was unable to go into the office with my dog for his first appointment. The staff handled the odd situation very well and Toby seemed none worse for the wear. Like every vet, I received a list of all the recommendations and accompanying pricing. First visit, new puppy, I agreed to everything and this is where this review gets down to brass tacks. After I brought Toby and my invoice home, I checked into every vaccine and treatment. I am a researcher at heart and based on my research questioned one of the treatments and asked about the future vaccine schedule. This was all in a rather lengthy email. I received an email in return; very complete, very informative, and very prompt. That is what cemented my decision to stay with this practice. They are, to my experience; open, honest, and informative, a rare combination in veterinary practices. I am comfortable recommending this practice and will no doubt be leaving follow up reviews as Toby and I use them in the future.

I am so happy switching over to this facility. The entire staff are friendly, welcoming, supportive…read moreand caring. My dog just had surgery and I can't express how good it felt to be in communication with the staff both front desk and assistants through out the day on the procedure and what was going on in the operating room. Although this small surgery turned into a bigger one which pushed back appointments for other patients and the workers staying late I will forever be grateful to everyone. Keep up the great work Tender Heart! Thank you

Jen does a fantastic job of understanding each pups needs and strengths…read more I also went to one of Jill's classes.....equally outstanding!! I'm going back in 2 months for obedience training.

Sent them our puppy's vaccination records 6 weeks in advance but got a call just hours before the…read morefirst class telling us something's missing. They had to call our vet after we spoke to sort it out. At the same time I found the records and it took me all of 30 seconds to google the vaccination series listed on page 1 to find what they needed. I'm not sure why they ask for records if they can't read them (or at least be able to look up themselves), and why they would wait until the last minute to do this. Although we signed up for a specific class, it was treated as part of a series, i.e. we care more about you paying for more and more classes rather than the one you actually bought. Instructor expected us to undo months of training and for our puppy to re-learn things according to their program. Not about to confuse her just to accommodate this one trainer.

This review is false. I have been tot his Humane Society. Have NO IDEA where "Lancaster, MA. " even…read moreis? This review was meant in response to the horrible review this person gave "Steve" a Volunteer, of The Humane Society Humane Society of Nashua, NH". YELP!, decide to post my unrelated tot his business, here instead of in it's proper place. Thee online reviews are really useless, and character damaging as we can read below: Michiru: Not to be impolite to you...BUT..how many animals have YOU rescued in YOUR lifetime? How many former pets, have you ever picked up after they had been hit by cars, lying bleeding in the street? I'll bet, that YOU have never done this, once. I have. In Merrimack, NH, in 2018 in January. In freezing, raining weather, I waited while the Merrimack Police came to pick up a dying cat, from the road. I have done rescue, in Massachusetts for more than 20 years. YOU, have no right to criticize Steve or anyone else at a Humane Society Shelter, until you have walked in their shoes, for 5 minutes. Shame on you and your awful review! Go pick up a dying bird, rescue a tortured abused cat, from a Meth House, pour water over a stranded dolphin on Cape Cod, then come back here to YELP! and criticize others who spend their days, helping out as a VOLUNTEER, in an animal Shelter!

I truly debated whether to write this review, but if it helps even one pet owner make an informed…read moredecision, it's worth sharing. This was my senior dog's first appointment. We arrived 10 minutes early, only to be told to wait in the car because the exam room was being cleaned. It was the middle of summer, and despite running the AC, I became increasingly concerned about keeping my senior dog comfortable and safe. We weren't brought inside until about 20 minutes after our scheduled appointment time. Unfortunately, the wait didn't end there. Once inside, we sat in the exam room for another 20 minutes while my dog became increasingly anxious, restless, and fearful. Staff came in and out asking questions, but the veterinarian didn't enter until my dog was already overwhelmed. Before the exam, I clearly explained that my dog is very protective of his face and can react quickly. I even brought my own muzzle to help keep everyone safe. By that point, however, after spending roughly 40 minutes waiting and building anxiety, he was too distressed to cooperate. When he managed to remove the muzzle, the assistant became increasingly forceful and visibly frustrated. The veterinarian then suggested using a towel over his head so they could listen to his heart and lungs. Instead of calming him, it sent him into a panic. Hearing my senior dog struggling under the towel, desperately trying to clear his nose and escape, was heartbreaking. I asked if there was anything I could do to comfort him, but I was immediately told no because of insurance reasons. In the end, they couldn't complete the exam and recommended gabapentin before attempting another visit. I left with a senior dog who was frightened, hypervigilant, and completely shaken by the experience. I understand that fearful pets can be challenging, but I also believe the long delays and handling methods greatly contributed to his distress. His fear escalated long before the exam ever began. We will not be returning.

I had a great experience at Lunenburg Veterinary Hospital with my sick cat. I was able to get an…read moreappointment quickly and the Veterinarian was excellent at explaining my cat's plan of care. The Veterinarian Tech's were very nice and helpful with keeping my cat calm. I recommend taking your pet here if you are looking for Vet care for your pet!