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    Bows & Ballistics

    5.0 (1 review)
    ModerateSporting Goods

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    13 years ago

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    Dunham's Sports

    Dunham's Sports

    2.2
    (9 reviews)
    15.6 mi

    Visiting the Web site of Dunham's Sports, I was happy to see that I could buy the exact model of…read morefirearm that I wanted from their nearby store. I drove there and went to the gun section in the back of the store, finding the gun in the glass case, but no employee was around. I waited for a quarter of an hour, and no one appeared. I walked around, looking for someone, and the only two employees I could find were manning the cash registers at the front of the store, and they couldn't come back to the rear and help me. I left the store very frustrated, seeing the item I wanted to buy, but not being able to buy it. For an expensive purchase like this, I want to do it in person, but this store is seriously understaffed. I had to reluctantly go somewhere else.

    Called to ask if I could return a defective baseball bag called a CP Clutch baseball backpack. The…read morezippers are so cheap and thin, they snap with the simplest of pulls to open and close the bag. I spent hundreds of dollars when I bought the bag and I wanted to exchange the bag with an Easton brand bag instead and pay the $45.00 difference. I explained that to the associate on the phone and he told me that I needed the receipt, which I have, and the original bag tags and it needs to be in its original packaging ( Which I do not have because I did not know it was going to be defectively cheap.). I went back and forth with the guy on the phone which I pleaded my case for why I was returning it? Why I had no tags, that I knew he could make new tags for the bag if he really wanted to, and that he shouldn't tag and resale this bag or any of those bags because they are cheap pieces of garbage but he just kept on repeating the same thing about needing tags and a receipt or no return or exchanges. The bottom line is that you have two options. You can go to this Dunhams and deal with a guy that enjoys being a dick or you can go to DICKS and get a better return/exchange policy, better phone customer service etiquette, kinder staff, and company that is willing to up-sell you on a product in their store to make a profit. I know what my choice will be from here on out.

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    Bows & Ballistics - sportgoods - Updated August 2026

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