First off, I cannot express how happy I am with the services the Kozlowski family provides! As a…read morefamily run business, they have treated me very kindly and as one of their own. I've recommended my friends and family. One of the nice young men working there even brought me a water while I was waiting! Not too many places do THAT anymore! Personally, I hate doing taxes and I really don't understand what I'm doing when it comes down to it but I was able to have an appointment with Bill since I was a new client. Bill was very thorough and was able to address all of my concerns, leaving me feeling confident. We were even able to add a few expenses and credits to get MORE money back than my last tax preparer did. Praise the Lord! I also overheard a conversation at the checkout with another client saying they have been having their taxes and insurance done here for over 20 years, and she called Bill "Mr. Wonderful". To me it seems their reputation speaks for themselves. They make doing and understanding taxes a lot easier than trying to do them on their own and they're cheaper than the other firms in the area. They are professionals in their field of business and I will be shopping around for home and auto insurance with them now. Thank you K&A!!!

This has been the worst tax experience I've ever had by far!!! I found Kozlowski & Associates after…read moremoving to Highland, IN from Chicago and asking for recommendations on tax professionals through the Highland Community Facebook page. Right off the bat, I feel as though they tried to bait and switch me for my business. When I stopped in to discuss becoming a new client, I made it very clear that I was looking to get my current taxes done (2021) and amend my 2020 taxes(2020 was the first year I lived in IN while still working in IL). (Attached the post-it that was written by their front desk woman, with the note of what was suppose to be completed.) Instead of being honest and saying they would only complete the 2021 taxes and that I would have to then myself be responsible for following up with them after April to complete my amended taxes; they took all my documents for both years. They called to tell me my taxes were ready about a week later. When I showed up to pay for my completed taxes; that's when they told me that the amended taxes wouldn't be done until after the current tax years deadline. Again, they failed to explain that the responsibility would be on me to contact them after April and bring all my document back in. It wasn't until I received a letter from the IRS about my 2020 taxes, that I gave them a call and was told they had nothing on file for me and 2020 taxes. Furious, because at this point, in this day and age why do I have to come down to an office more than 10x. So I bring myself and all my documents back down to their offices. Got a call saying they were completed, go to pick them up. They talk you through what you owe, if you owe anything at the counter then immediately take your payment for their services. Fast forward to 2 months later and I'm getting another letter from the IRS about money owed for my amended taxes (2020). I call them(K&A) and have to make another trip to drop off what I received. I do so, they call to tell me to just drop off my 1040-k, so I make another trip. I then get a voicemail from Bill saying I need to bring in copies of the check I used to pay what was owed. I don't understand why they don't have copies of what they filed. IT'S 2022, GET WITH THE TIMES. Also their carbon footprint has to be horrible, because while they clearly don't keep e-files, they hand you a bible of your printed tax forms once they've been completed. So I have two bibles from them that literally went straight into a safe once I got home. I went through all the documents that I was given from K&A, in total I was instructed to make 5 individual payments to the IRS, IL & IN. In reality; there should have been 6 payments. They failed to explain a Federal payment needed to be made on my amended taxes, then failed horribly to take responsibility for their mistake. All a very frazzled Bill could tell me was that my 1040-k showed that I owed the 6th payment. Bill, if you're reading this, if I knew how to read and understand a 1040-k, I WOULD HAVE COMPLETED MY TAXES ON MY OWN. Why of all the payments I made, under your instruction, would I miss one? At the end of the day, if you like vintage this place is just for you. They clearly have a very old school nostalgic way to do business. Including not taking responsibility for mistakes made on their part. Now I'm left to take both my 2021 and 2020 taxes elsewhere so the work done by K&A can be reviewed.

Michelle did my taxes for several years and suddenly I was audited by IRS. When I went to her for…read morehelp she told me to send her paperwork and after several messages she just ghosted me! I sent text after text after text, with no reply! My due date for filing my paperwork expired and now having to deal with IRS on my own. Her lack of professionalism is disgusting! She didn't even have the common courtesy of letting me know that she wasn't going to help with a problem that SHE KNEW Of, and never advised me differently. I even called Murillo tax service office and left a message, requesting an office manager call me back and got the same response...NONE! Would not recommend this place to anyone!

definitely don't recommend this tax service. Never respond back contacted Michelle multiple times…read moreon my tax return never heard back. I definitely won't be coming back.

TLDR (EDIT): If any service provider refuses to send you their contract (and insists on live…read morereview, then prompt agreement/payment), that's not a RED FLAG, that's a RED BANNER... not to mention illegal! You have every right to review contracts on your own time, including with your own counsel (IF you so choose). Please beware of shady business practices and protect yourself. If a business relationship starts like this, it speaks volumes about the character of who you are in business with. ---------------------------------------------------------------------------------- If you're looking for an accountant who thinks that selling you on his services through his own 'required' 2-step sales process (reinforced multiple times as a "free consultation"/ doing you a favor), then you've found your match. Dario makes it clear throughout his sales process that he's providing you a "free" service & consultation by selling/ informing you of his services (completely bizarre by any normal sales standards). Beyond that, he truly believes it reinforces his value to charge transactional fees - like cancellation fees - for new client consults (folks that haven't even signed up with him yet!) Clearly a misguided attempt to appear valuable while losing the forest for the trees. To his credit, Dario seems knowledgeable (maybe?), but his approach leaves much to be desired. While touting ,"white glove"/ relationship-based, his actions denonstrate that he's highly transactional and "pay-for-play" - not exactly what you'd expect from a thought partner in high-level professional services. Further, he refuses to share his legal contract (extremely unusual business practice - if not teetering on legal/ ethical boundaries). He will review it with you live (ok, fine), but he'll only send it to you if you agree to pay immediately! In fact, he demanded I pay $430/ hour BEFORE I even signed up - simply because I asked for the DocuSign contract and requested to pay upon onboarding in January, which was previously agreed upon. Per his note, I "exhausted my 2 free sales consults", and any further requests - like a Docusign contract - required a ~$500/hr consult fee. Folks, this is bizarro land territory, as I was not requesting any free advice beyond a contract that he guards closely due to irrational competitor fears, which he freely acknowledged. In short, Dario is probably a good accountant (maybe?), but a terribly misguided business person, highly transactional, and not the right choice if youre seeking a thought partner. After his last absurd note regarding a consult fee in exchange for the DocuSign, I resolved it wasn't a fit for me and decided to move on. Then, I received a note from his assistant to the same effect (um...ok!) This further reinforced my impression that Dario is myopic, focused on payment rather than providing value as a partner, and likely to be self-serving/ problematic in the long run, even if his technical work might be sound (unknown?). Best of luck if you go this route (be prepared to pay an exorbitant setup fee, above industry standards, AND a creative $700 cancellation fee). Otherwise, you'll find plenty of stronger /relationship-based alternatives - happy to help as I've done extensive research.

I highly recommend working with Chicagoland CPA's. The team is very knowledgable, responsive and…read moremade the entire process smooth and stress free. They explained complex financial matters in a way that made it easy to understand. The communication was excellent and I am so fortunate to have found an accounting firm with expertise and such great customer service.

Excellent service. Taxes done in real-time so come prepared with your documents. Sandra was very…read morethorough and nice to work with. Will be back next year.

Jerry has always been super conscientious about doing my tax return. I have been going to him for…read moremany years.

Awesome service. I could not ask for a more thorough review of my taxes! They are pleasant and…read morecourteous. Highly recommend. They are efficient, reliable, and extremely personable. Patricia is a great tax preparer with a positive attitude! They book up fast so make sure you make an appointment today!

Always professional service. Services are done in a timely manner a day they also provide drop-off…read moreservice. Prices are very reasonable.

What type of company take your money, and say they filed your taxes; but five weeks later the IRS…read moresays they have no record of your taxes ever being filed??? This company has yet to fix the issue, and still lying saying they filed the return. I will be going in on Monday, and I will see if the issues has been resolved, after weeks and weeks of waiting. Warning stay away!!!!!!! They will argue with you, and say your tax return will not make or break their business. This was once a good company, but not anymore sadly.

I have been working with Lidamar since it was Sync Process Technologies. She help me establish my…read morebusiness not just paperwork with the city, but her and her team have been doing payroll, accounting, and taxes ever since 2011. It's all you need in one no need to go anywhere else to run your business and they are always friendly and accesible. As a small business owner It's been great to have this kind of support. recommended, she will make sure you have the answer to all your questions and have you all set and running, support your local small business!!

Awesome!!!! Great experience! Recently got my taxes prepared by Kimi as well as some great tips on…read moresome upcoming business ventures. Very Very knowledgable and great service! I'm a permenant client now!!!!

I can't say enough great things about the professionalism and expertise of this firm. Over the…read morepast 15+ years I have moved through a number of tax "brackets", and with every life change Kimi Brown, one of the named partners at this firm, has expertly prepared my taxes!