In short, AVOID,AVOID, AVOID!!!!! INSTALLERS DAMAGED MY…read morePROPERTY and the owner took over 5 months to attempt to issue me a refund for a low-profile microwave that installers were not able to install. In August of 2025, my wife and I bought several kitchen appliances from the now defunct Morehead City location. Once we finished our kitchen renovations, we scheduled delivery. We found out the staff that sold us the appliances left. We were given a contact and ended up getting our appliances delivered in October of 2025. Right off the bat, I realized the installers were inexperienced and lacked attention to detail. They dropped the microwave right on my brand new quartz countertop (thankfully just left a smudge that wiped off), drug the dishwasher on my flooring, without having any regard for my home. The kicker is that they drug the refrigerator up my deck using a dolly, smacking each step one at a time. Lastly, as they maneuvered the fridge inside, they drug/scraped my newly built deck by dragging the dolly sideways with the fridge, damaging several portions of composite decking. They were not able to install the low-profile above the range microwave and they told me they would find another unit that would fit... I was told explicitly they would call me the following business day. They never called, but rather someone from the store/one of the installers called me almost a week later to ask "how the installation went".... Um hello? Either way I made them aware of how badly the installation went and how I was not called with a replacement microwave. At this point my wife & I got in touch with a manager (also now no longer with The Appliances Superstore). The manager had no idea about what took place and assured us everything would be taken care of. Specifically, he attempted to make arrangements to meet us at the property. However, it never happened due to scheduling issues (we live full-time in central VA). As of now , March 2026. I AM STILL WAITING ON A REFUND!. And the owner refuses to help me at all with any damage done to my property. The kicker for me is that the owner is an Instructor at the ECU School of Business and has deplorable communication & business practices. So if you are needing appliances in the Eastern NC area, be sure to get your appliances from Lowe's or Home Depot instead.

I ordered a Fridgedaire package with a GE refrigerator. They delivered the wrong one, but after I…read morecalled and reported it they made it right and brought out the correct one the very next day. Perfect transaction and prices cannot be beat!!

Great service and professional work. Andy is so easy to work with and willing to go the extra…read moremile. So happy to have them close by. I highly recommend for your appliance needs.

Great washer I bought from him even gave me a 30 day warranty helped put in our vehicle! Great…read morewith communicating! Great honest guy.

We have had several appliances repaired by Calvary Appliance and were pleased with their service…read moreevery time. The technicians are prompt, courteous and professional and seem very knowledgeable. Maggie is an absolute joy to work with when scheduling appointments. I would highly recommend them for your service needs.

Cavalry answered the phone right away when I called, gave me an appointment and showed up as…read morepromised. Very knowledgeable, polite and gave us great advice. Great company.

so the salesmanship of this store is amazing...I thought how professional ... ordered a washer guy…read moreshows up to deliver with a broken finger...no worries...I said please be careful with my floors... he calls Jason and Jason says he will try to send someone to help...he ask to speak with me, he said YOU DIDN'T SAY IT WAS UPSTAIRS...i said you did not ask... i feel as the store, you might ask delivery questions...he calls me back...he says i need an extra 50.00 for delivery...i told him that was not what we agreed on...he said fine, we will leave... poor business... i hope they enjoy this good market while it last... honor what you commit to someone

From the owner: In addition to selling electronics and appliances, we also offer custom installations of both…read moreincluding cabinet modifications at a per job quoted price. As a family owned business there is a commitment to endurance... an enduring commitment to support the customer long after the first sale to continue to the next sale and generation through satisfaction and trust.

I no longer use this store because the parking lot has so many pot holes you could lose your car in…read morethem, also not very well set up not sure why is allowing this franchise owner continue

I was given their name and number by the online people that made my cordless string trimmer so I…read morecalled and she insisted mine was gas powered when of course it was not. I chose not to get gas powered because they are too hard to start. Anyway mine stopped working (charging) and I was hunting for a "recommended service center" which the company that makes it assured me would be able to help. I had already figured out that I needed a new battery by using the manual. She said she carries batteries for mowers and once I insisted the trimmer needed a battery as well she said she could order one but the third time she got rude I'd had enough. I got tired of her pointing out she was the owner as well. Basically she treated me like most men do, that I don't know what I am talking about. I never bothered to find out the price, I moved on to the next one on the list. If it had to be ordered I could just buy online and get it here at least as fast, right to my house and probably cheaper anyway. Girl, I know it's hot out but don't take it out on customers!

I bought a washer and dryer from them, Speed Queen, they hauled the junk, I got from Lowe's off…read more Can say a bad thing about the service, sales or installation. I think there was one problem, it was a minor one. They came out here and fixed it right away. If you need an appliance go see them, they will treat you right.

Bass Appliance is the place to be for all of your appliance needs! They have been in business for a…read morelong time, and their prices beat Lowe's by a long shot. They are so friendly and helpful. They get to the point and their service speaks for itself. Thomas went and changed out my washer and dryer and was so polite and kind. Penny, the owner, is so respectful and is very knowledgeable about her appliances. She helped me find a missing part for my washer, and now it works good as new. I saved so much money using bass appliances! Also, Thomas will come and fix your appliances if needed and the price is not bad at all! 10/10 would recommend. I got my family on board and they love how much money they're saving! Thank you Penny and Thomas!

Reasonably priced, knowledgeable, responsive, timely, and courteous…read more Provided relevant and valuable information to me regarding my repair.

Good reviews, but the problem is getting a response to messages. Two phone messages left on a…read morerecording machine were not responded to. A message through Yelp was answered - said he would call back and never did. I had to move on to someone else. Hope he's OK.