Zero stars for The Phone House. In early September 2012 we stopped in at The Phone House at 41 Rue…read moreCler, 7 arrondisement, Paris to buy a GSM phone and SIM card. They required a passport for the transaction. Three hours later, I realized the passport was not returned to me (OK, just as much my fault for not checking...), but what happened next reflects very poorly on this establishment. I went back, the store was closed, and my tour bus was leaving Paris in the AM before The Phone House opens. I telephoned twice from the road, and after confirming that they were in possession of the passport, they twice refused to talk to me any further, telling me they had customers they needed to attend to and they would call me back in an hour. I suggested that I would give them my FedEx account number and to please forward the passport to me at my next hotel, but they refused, saying that the only solution was for me to return in person to pick up the passport. Our tour escort arranged for a friend to go to the store and pick up the passport, but that person was turned away. Finally, after a heated telephone call where I demanded that they give the passport to the friend, they relented. Beware of The Phone House and their poor customer service.