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Bound and Branch

1.4 (9 reviews)
Open • Open 24 hours

Services - Bound and Branch

Couples photography

Engagement photos

Event photography

5 More Services

Family portraits

Headshots

Maternity photos

Portraits

Senior portraits

Bound and Branch Photos

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Bound and Branch

Bound and Branch

(5 reviews)

Run!! If I could leave 0 stars I would. They are very unprofessional by refusing to edit and give…read moremy family their WEDDING photos from 7 months ago!! Happiest day of their life is forever tarnished by Bound and Branch. Nothing but excuses and lies. Run!! Then they have the audacity to say that people leaving bad reviews is defamation of character... which is false because everything being said is true. If you give us the photos that were paid for, we wouldn't leave bad reviews, right? Did I mention you should run from this business? JcPenney's, here we come!!

Hiring Bound and Branch to photograph our wedding was one of the biggest regrets of our planning…read moreprocess. We chose their 8-hour package specifically because it included two photographers--an important detail for us, as we had a large wedding party and a sprawling venue. We wanted to ensure that all the key moments would be captured from multiple perspectives. We reached out several times before the wedding--both through their portal and via text--to try and get the names of our assigned photographers (we had a friendship bracelet seating chart and wanted to represent them!), but we never received a response. We also shared a Pinterest board to help convey the vibe we were going for--candids, black-and-white shots, editorial portraits, etc. Unfortunately, this was completely disregarded. Then came the wedding day: just as photography coverage was supposed to begin, we were informed that only one photographer would be coming. The second had apparently tested positive for COVID. We asked for proof due to a COVID clause in the contract, and the entire situation quickly soured. After the wedding, we requested a 25% refund--just for the fact that half the expected photo team didn't show up. Their response was extremely unprofessional and defensive. They explained that they don't charge for a second photographer and that their pricing is based on just one. This felt misleading--nowhere in the initial booking process was that clear, and it certainly wasn't communicated that the second photographer was essentially a "bonus" and not part of the paid service. Worse, the owner made comments like: "If you're holding me to contract standards, then I'll only deliver 350-450 photos, and any extras will cost $8 each." I was stunned. After such a disappointing experience, this felt like a threat disguised as customer service. I told them to keep the money, clearly they needed it more than I did. When we finally received the gallery, the disappointment deepened. The photos lacked the vibe we hoped for--no black and whites, very few candids, nothing artistic or emotionally evocative. We didn't even get one usable photo of our entire wedding party. Family photos were poorly composed, some with eyes closed, and important shot list items were missed completely--because, as we later learned, the photographer who showed up had never been given the list. Communication between the owners and their photographer was clearly non-existent. This was the biggest day of my life--one of the very few times I'll ever need a professional photographer to truly capture the moment. And yet, I didn't even have a single photo that felt special enough to use on our thank-you cards. That's something you can't get back, and the lack of accountability from the company made it worse. To top it off, when my best friend left a negative review based on everything we'd been through, the owner texted me privately--offering $400 to have the review taken down. That amount, ironically, is what we were told a second photographer costs them... so why wasn't this offered upfront as a refund when we asked in good faith? This experience was a painful letdown, and I would not recommend Bound and Branch to anyone looking for professionalism, communication, or any sense of accountability on one of the most important days of their life.

Bound and Branch - sessionphotography - Updated May 2026

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