I rented a bounce house in August and had no issues. Communication was clear and direct during the reservation process (mostly via email). Rate was reasonable in comparison to similar companies. The bounce house was clean. I was notified prior to the date of the party of the drop-off time, but it wasn't picked up until very late In the day (I did not receive any communication and it got so late that I ended up contacting them to make sure it would be picked up that day). So my only suggestions would be for them to reach out to the customer as a confirmation a few days prior to scheduled date (only because reservation was via 3rd party app so I ended up contacting them to ensure everything was a go) and provide clearer time frames for drop-off/pick-up of the bounce house. Otherwise I would definitely use them again and recommend. read more