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    botanica san rafael

    4.0 (1 review)
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    Pam's - Tarot, Numerology, with a little bit of Astrology!

    Pam's

    4.1(14 reviews)
    62.0 km

    I don't normally leave bad reviews, but this business was so unnecessarily rude I just had to yelp…read moreit. Pam's services came highly recommended from a friend. So I decided to call and make an appointment for a numerology reading. I've never had numerology done, and was excited to have received a referral for a legit reader. When I called, I was connected to her voice mail where she mentioned that she would return my call within one business day. I received a text two days later asking "how long of reading I wanted with Pam". I replied asking what she would suggest. She said 45 minutes, and then asked for my credit card number (over text), to secure the appointment. This was really bizarre because I don't think it's normal business practice to expect people to text their credit card info to an unfamiliar number! So I responded that I was uncomfortable with that, and that I would call her with the info. When I called, the assistant who answered the phone seemed annoyed at having to talk with me. But she took my cc info, and then indicated that I had an appointment at 3:45pm. When I hung up the phone I realized that i needed to know the type of information (birthdays, dates, times) I needed in order to get a good numerology reading. So I called back almost immediately, and the assistant would not pick up the phone even though I had JUST talked with her. I decided that maybe I should just text her instead. I asked her what times/dates I needed via text, and she texted back immediately "perhaps birthdays". I was not satisfied with a "perhaps" answer since j was going to be paying over $100 for a 45 minute reading. So I asked her to have Pam call me so I could ask her what info I needed for a first time numerology reading. The assistants response was: "Pam does not have time for that". (See picture below) I was really disappointed! I've heard great things about Pam, but was appalled by the customer service! I thought surely, Pam does not know how rude her assistant is. So I decided to write her a letter with pictures of the super rude text correspondence included, and hope that she resolved the situation before my appointment. Wrong-- Two months later I received a text that stated: Confirming your 3pm appointment. When I told her that my appointment was originally schedule at 3:45, she replied, "no 3pm". At that point I sent her a picture of her text that said 3:45. Her response was: "Ok mistakes happen", and kept the appt at 3pm and then she gave me the address. At this point I requested to cancel. In her reply, she basically said that it was fine because there were other clients who would take my place, and then referred to her scheduling flaw as a "slight confusion". I seriously was not asking for too much. I just wanted to know what info I needed to bring her. It would've been no more than a 5 minute conversation. The complete resistance I encountered with the assistant was bizarre and made me feel uneasy about working with Pam. According to Pam's assistant, Pam doesn't have time for her clients or client concerns. What a shame.

    My sister and I had so much fun at this beautiful little boutique, filled with lots of beautiful…read morejewelry and clothing that is reasonably priced! We were traveling through to San Diego and then on our way back my sister wanted to stop to look at a bag... We were there before the store opened but the owner recognized us and let us in early so that my sister could get the purse that she had her ion a few days before! Great customer service and going the extra mile to make our trip a fun one! Would highly recommend taking a peek in at Pam's place , you won't be disappointed!

    botanica san rafael - psychic_astrology - Updated May 2026

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