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BosTech Business Solutions

5.0 (1 review)
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Services - BosTech Business Solutions

Web design

Internet service providers

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9 years ago

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Xfinity Store by Comcast

Xfinity Store by Comcast

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Absolutely the best customer service ever. They are remodeling but even in a major construction…read morezone they have a system going. We dealt with DJ who was helping us transfer service from our current residence to our new home. I was surprised wait times were not too long considering how busy they were and how focused they were on customer service. I definitely felt valued as a customer. Really great experience. And they found ways to save me money...

SERVICE REQUESTED: Several weeks ago, Xfinity gave me a…read moreserious increase in my cost of monthly service. I had several consecutive years of $95 a month, which was excellent. The price boost was unacceptable. I spent several days in the store last week, back-and-forth with problems that I encountered, at one point offering to reduce the service speed in order to reduce the monthly dollar amount. But the service at the reduced speed was so poor that I went back to return to the rate of Internet delivery speed that I had before. They have failed each day to give me the right speed that I agreed to pay for. Sunday I followed up with a recommendation to go back to the store to get a new modem which has provided no improvement at all. I arranged to have a representative at my house to look at the problem and whomever the individual was, he or she ignored the appointment today. It was a no-show. Now I'm left wondering what other internet provider exists, and they're pretty much are no providers because Xfinity has a monopoly on Internet service in this part of Florida. Disgraceful service, complete lack of courtesy and absence of professionalism. QUALITY SCORE: Zero. False assertions from agents; false/misleading statements about rates. Disgraceful operation. VALUE: Worthless. Going back to the store to seek a manager if one has a spine, but I'm not optimistic.

BosTech Business Solutions - web_design - Updated October 2026

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