I wanted to support a local business and paid $2500 for the move. It was $2500 too much!!! I was told 9am, then between 11 and noon. No one showed up until 3:330pm. I was moving to Philadelphia. I was clear when I told them a 2 bedroom apt. and I itemized everything, including 50 boxes. They showed up with 2 guys and the smallest U-haul. Then I was told the boss was showing up with a trailer. Basically, they were unprepared, 6 hours late, my things were treated carefully and my Ethan Allen chest of drawers was seriously damaged with deep gauges and scratches, unrepairable. To top that off, the owner hit on me and asked if I wanted to have drinks with him when he's in Philly!!!!!! No thank you!!! He over promised and under delivered! read more

HORRENDOUS COMPANY!! We paid a deposit 6 weeks ago for this company and the day of the move they DIDN'T HAVE A TRUCK!! My mom confirmed 3 times throughout the week and the day before the move for 10 am and they didn't show up, we call and they say to her "you didn't confirm this morning so we have to get a truck we will be right there" uhmmm how many more confirmations do you need?! So we were waiting and waiting and some lady calls saying they can't get a truck around 12:30 pm and has an attitude with my mom and hangs up on her and lies to her boss Robert the company owner saying we cursed her out which never happened!! They lied and said Uhaul was not open Saturday but what does that matter when you place a deposit 6 weeks in advance for an hour away move and confirm 3 times throughout the week leading up to the move and the day before the move EXCUSES EXCUSES EXCUSES they should have been ready and gotten a truck the day before in advance no ifs, ands, or buts!!! So I Google search Uhaul after hanging up, and they ARE open, so I have to hurry down there and PAY FOR A TRUCK MYSELF!! And all they had was one 15 foot truck available when we paid a deposit with Boss Movers for a 26 foot one, so we then call the owner to send movers please to help atleast and he sends 3 movers to help, by this time it's already 2pm and the people he sent had NO idea what they were doing one had boots on that didn't even have laces in them and were flopping all over, and he kept holding his back like he was in pain after moving ONE TV entertainment stand. WHAT A JOKE!! If my brother and father weren't there to help they would have broken atleast 3 big furniture items of ours because they are not storng enough to handle them even with a hand cart, then when the first truckload was unpacked we tipped the workers each $100 and just tell them to leave so we can do the rest ourselves. They did not even deserve the tip because they were so lost smh, and then the owner has them wait outside our new home at this time around 6pm now and demand money from us, harassing us and then THREATEN TO SHOOT US!! So I had to call the police, and then the owner talked to my mom SO VILE over the phone, threatened to slice her and steal our stuff and a bunch of disgusting language I can't even comprehend, he NEVER apologized for not getting a truck and breaking the contract on his end and he SHOWS UP to our home yelling demanding money! The cops show up and explain we don't have to pay them BECAUSE THEY BROKE THE CONTRACT and then they finally left. I have NEVER in my life dealt with such an unprofessional company and group of people, and they all look like and ACT like drug addicts!!! If you have to threaten people for money and harass and extort them IT'S NOT A GOOD LOOK AND CLEARLY UNPROFESSIONAL. Also one of the girls they sent to drive the movers (because they all don't have licenses) had slippers on and her stomach was hanging out of her stained shirt and her tits were hanging over her bra put of the top of the shirt, how DISGUSTING to have workers present themselves in such a manner!! Then harass and extort people outside of their new home for money when they had just gotten a cash tip and DO NOT get paid because they broke the contract. Whoever Robert the owner is has no idea what he is doing and has traumatized our family and made this whole weekend a nightmare. We have taken 4 trips back and forth now with the uhaul I paid for and still aren't done. DO NOT ever hire this company they DO NOT deserve any business. If I could give them zero stars or a negative amount of stars I would. My whole family still is furious because we hired these people for a reason, we really needed the help my mom and dad are disabled and cannot be moving huge heavy items and Boss Movers COMPLETELY screwed up and did not do their job!!! They aren't a company at all!! They don't even have their own moving trucks then LIE to their customers and say Uhaul is closed so they can't get trucks then try to threaten and endanger your lives for their payments after they don't do the job, probably because they need drug money they all were a mess of a group of people. Just disgusting and horrendous company, customer service, and owner period. DO NOT USE THEM use Roans Movers or do it yourself and save yourself a nightmare. They should all be completely ASHAMED of themselves!!! read more

They're scam artists. Plain and simple. Whatever price you agree to, they'll keeping adding more AS THEY DO THE WORK. Mine started at $1500, then they added another $500. Now they want another $1500. All done without a statement of work. Find someone else for your needs, don't use these rip off artists. read more

The whole house cleanout and deep clean of the home were what we thought we were getting per estimates. Services were rendered in November 2022. They do not arrive on time....ever! They are always 2 to 3 HOURS late. The cleanout started so late that they were still throwing things out the attic window at 10 pm. We live close to neighbors on a street in town. They got the house cleaned out but they did damage to the home. There is damage to corners, walls, and deck railing, and one window got broken along with damage to stairs. It was a late-night horror show. The house was loaded with stuff but they did not have to do damage to the home to clean it out. The charges were ok for what they had to do. Moving on to the deep cleaning of the home. Now here is where it got extremely bad. Again they arrived 3 hours LATE. So I sat at the house for 3 hours waiting. I was not living there so I had to drive to the address and WAIT for hours for them to arrive. They do not stay in touch nor can you get hold of them while you wait. Rob responded one time to my call to see what time they would arrive. After that, I just waited and hoped they would show up. He said they were "getting things together" and waiting on one man to come to work. They arrived with Rob, the boss, and 3 other very respectable men. Thank God for that. From here on it is downhill all the way. Rob walked them through and kind of told them what to do after they got their supplies into the house. The supplies were a broken vacuum, a broken rug shampooer, 1 bucket for 3 guys, Dollar Store cleaning products, one rag, no ladder to wash down the walls, no broom, and three men who I realize now never cleaned anything before in their lives. Nice men but did not have a clue how to clean anything. Rob went to the basement and used OUR broom to sweep a 9'x 12' area and came upstairs and said he was leaving to tend to business. That was 3 pm. So here are 3 men realizing that they only had one bucket. How are they going to wash down the walls with no ladder and one bucket and 1 rag? I had done some light cleaning so I had supplies setting on the living room floor. They came to me and asked if they could use my rags and did I have another bucket! At this point, I am ready to send them on their way but they were dropped off and had no way to leave and I could not get in touch with Rob as usual. So I ran to the Dollar Store and got another bucket and more cleaning products. So now I have more money invested in the job. They had no idea how to wash down a wall or scrub a floor. They soaked the walls with water and because they did not have the proper chemicals to add to the water to CLEAN the dirt off it just made a bigger mess, smearing the dirt around and making streaks of dirt run down the walls. So now I have a bigger mess. They soaked the bathroom floor to the point where the tiles began to lift at the corners. And they could only reach as high as they were tall so the top of the wall is not touched and there is a line where they could not reach. They did not even attempt any walls in any room except the kitchen. Since they were dumped off and I could not get hold of Rob the boss I could not send them on their way. That brings to mind when they did the cleanout, their vehicle did not start when they went to go home so my son drove them to Williamsport from Northumberland in a snowstorm at 11 pm! Now is this reason for seeking a refund for the deep clean? And then that begs the issue of the charges for the deep clean. I have the estimate that states $371. When he came that day to do the deep clean he verbally stated he would have to charge more since it was going to be a bigger job than he estimated. We verbally agreed on $400....but he was hesitant. At 9 pm that night when he came back to pick up the men and the supplies, he walked thru the house and had one man redo the one section of baseboard with our broom because he did not bring a broom! I knew he was not happy with the job they had done. BUT he loaded up his stuff and announced I would have to pay him before he left. He would not leave without his money. I was prepared to pay with a check. He said he does not take checks. But he could run it thru PayPal as my son did for the cleanout. I told him I wanted to check out the job in the morning and would get back to him. He said he was not leaving until he got the money. He said my son used Pay Pal and I could do likewise. I was reluctant and honestly too tired and disgusted to deal with it at this time of night since I had been there since 11 am. I gave him my email... and he charged me $600! And there I stood on the street as he pulled away from the house. Needless to say, I was angry and "robbed" so to speak. He gave me a receipt that states he received $597. DO NOT CONSIDER THIS COMPANY FOR ANYTHING. read more