The business I work for owns a Boss Laser to do various engraving projects for customers. The laser is top notch but like any technology, it has an occasional hiccup we need help resolving. This is what this review is really about: customer service.
We've had a couple issues that we couldn't resolve on our own and we called their customer service line. If someone is free, you are patched through immediately. If not, you leave your name and number and they call you back ASAP.
Each time we have called their customer service department has gone above and beyond to help us. They took as much time as needed to solve them problem and even took time to walk us through step by step how to resolve issues.
I cannot emphasize enough how awesome this company is. When it comes time for us to buy or upgrade another laser cutter, you can bet we will buy from BOSS LASER. read more