i purchased bosch tankless water heater last year 2009 NOV., it was a biginning of disasters. water heater will shut off while somebody is using it, and it turns to cold water, whoever is taking the shower needs to call for help to has somebody to reset the unit. i had contacted so called Bosch certified technician, who can't fix the problems and had to call for Bosch Tech. line for helps, and they still can't fix the problem. also i have been on and off the phone with BOSCH Tech suppots, Shawn and Scott, for many times, they are lack of acknowledge on their own products, and they are pushing off the responsbiity by accusing me, owner and plumber, installed it wrong. i followed the instruction menual that came with the unit.
it wasn't pleasant dealing with rude tech supports.
by the way, Bosch covers PARTS ONLY NO LABOR. and owners need to pay out of their own pockets to have someone to inspect the problems and they still can't fix the problems.
FOR PEOPLE WHO ARE THINKING OF BUYING BOSCH TANKLESS WATER, THANK AGAIN. ARE YOU READY TO GO THROUGH ALL THE HASSLE WITH BOSCH TECH SUPPORTS.
i am still in process of getting my water heater fix.
GOOD LUCK TO ME AND PEOPLE WHO ARE GETTING THEIR PRODUCTS. read more