I was planning a trip to Baja for my friend and I. This was his first trip to Baja and I wanted to show him how to do it right. Doing it right is obtaining Mexican Car Insurance before you cross the border. Mexican car insurance is required by law in Mexico and adds peace of mind that you are 'fully' covered for theft, damage & limited medical expenses resulting from a traffic collision. When purchasing Mexican Car Insurance you have to ensure the company in which you are purchasing car insurance from is a company based in Mexico which this company is.
While I conducting some research I found what I believed to a reputable company that has been in business since 1987. I even found a Yelp page for this business and to my surprise I found that this company was offering a Yelp deal which provided you with $25.00 dollars' worth of insurance (which will give you 'full coverage' for an entire day) for $20.00, of course I jumped on the deal.
After purchasing the deal and receiving the confirmation number from Yelp I called the business direct and asked them how I go about cashing this voucher in. What happened next was quite interesting as well as disturbing, the folks working the actual front desk of this business had 'NO' idea of such a deal. I had to suggest the employee's go to their Yelp page and look at the deal that is being offered by their employer, I did this a week prior to my trip. I was advised by the staff that if the deal was valid that I could simply go onto their companies web site, fill out the basic information required (vehicle, driver info) and upon checking out apply my confirmation code, I did just that and upon checking out there was no box for a confirmation/ redemption code. This was quite taxing because I did not want to make another stop at an office on my way to Mexico but now I had to stop to rectify this situation.
Yesterday (08-07-2014) I stopped by the office in person with my confirmation code in hand. The employee working when I showed up was the same person with whom I spoke to the week prior and who remembered our previous conversation. This employee a male gentleman whose name has slipped me was extremely helpful & immediately got on the telephone and started making telephone calls to his supervisors to verify this Yelp deal. The supervisors had no idea what he was talking about which was quite frustrating for both me & the employee.
The employee quickly apologized and offered me a discount for one day's worth of full coverage into Mexico which ended up saving me $10 dollars. I ended purchasing this insurance in cash.
Even with the major hiccup that occurred with my Yelp deal not being validated I was still in and out of the door within 10-15 minutes.
I was happy with my level of service until the following day (08-08-2014) when I was called by my bank advising me that a purchase was made in Mexico using my credit card number. The purchase was in the amount of $2,987.14 via Apple online for two (2) Mac Book airs. I cancelled my card, called Apple cancelled the order and called the business directly to advise them of what happened.
I called the business directly and asked to speak with the owner who has a message on Yelp claiming to be in business since 1987 with zero complaints. I was told the owner of this business was in Ensenada and would return my call, as of today (08-15-2014) that has not happened.
In the future I will AVOID this business. In my opinion this is not a coincidence. If you are going to use this business pay in cash otherwise you might end up like me disputing charges & cancelling credit cards.
The last time I used said card before using it using to purchase a Yelp deal (which was not honored) was over 2+ months ago on United Airlines to purchase in flight Wi-Fi service.
I wish I could give this place negative stars, a complaint is being filed with the BBB. read more