Boot Camps Australia New Farm - Unethical business behaviour?
In October 2013 I signed up for a gym membership with Boot Camps Australia New Farm, the conditions being payments were to come out on a fortnightly basis and cancellation required a month's notice. Due to a change a living address I intended to cancel the membership immediately, however to date I cannot find a copy of the cancelation email I intended to send.
Meanwhile there was no money being withdrawn from my account, and no indication from them that my account was active, I obviously assumed the membership had been properly cancelled. A full 6 months later they withdrew a lump sum of almost $400.
When I contacted them they said my membership was still active and it was due fee's. I asked them why they had not contacted me sooner in regards to the account. They told me I had provided the wrong contact details, however Boot Camps Australia had sent me a copy of the sign up forms I had provided which showed the contact details were correct.
After I pointed this out to them, they ignored it and told me they had been constantly trying to contact me (on a wrong number) and withdraw funds from my account. They sent me an email with a list of withdrawal attempts that had supposedly been rejected due to a lack of funds. I checked my bank records and I had funds enough to cover the fees on all of the listed dates, the bank confirmed no direct debit attempts had been made and/or rejected.
Boot Camps Australia has refused to return the money and are sticking to the 'your membership was active' story.
Unethical business behaviour? I think so... read more