Very understaffed, expect long waits. After they shut down a bunch of the smaller locations over…read morethe last few years, the remaining stores are much busier, so every time I've been recently, I have been advised that there would be an hour long wait. The staff is friendly, but they are overworked and overwhelmed.

If I could review T-Mobile @3432 Kennedy Blvd,Tpa leaving without a I would. 8/6/2025…read more A female rep ( just had moved here from MI) told me that this was the last week that I could get a "Free Samsung Galaxy 8 Watch Phone with Falls Alert Protection" as I had told her I was looking for one for my wife who has Parkinson's. She said that I could get 2 of these watches Free + a reasonable monthly fee+ *Insurance that she said I could drop in *3 months. Turns out these watches DO NOT signal for 911 when you fall. I had a bad fall & it didn't call 911. Our Monthly T-Mobile bill has doubled randomly with multiple charges of $1. Spoke to a Supervisor who said it would take $700+ to pay the balance for the 2 "free watch phones" or she said, "Maybe you could sell them online". To say that T-MOBILE has had a serious decline in the 14 years we've had them is an understatement. Calling their Corporate office in "Bellevue, Washington today. T-MOBILE is not a member of BBB, however their complaint rating is " 1.83 in negative ratings of which they have thousands. "If something seems to good to be True.. it is probably NOT True. Walk on by

I had the pleasure to buy a new phone from this store they are very professional and off good…read moreprices. I have miss Yasmin Help me she was a pleasure to work with definitely recommend coming here.

I came here and got both my phones glass repaired here in Tampa... very reasonable and professional…read moreplace! They had all supplies available and barely any time waiting... even with my phone which is actually one of if not the best on market.

Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

I have been nursing my old iPad Mini along for the past year as it has been unable to do any more…read moreApple iOS updates. I finally brought it into the store to see if anything could be done. I did not have an appointment for the Genius Bar, but the guy in the front took my info down, and told me it would only be about half an hour. I wandered off, and in about 10 minutes, I received notice that my appointment was ready. The guy helping me was super thorough and knowledgeable. He confirmed what I already knew - that my iPad needed to be replaced with a new one. Fortunately, I could get a trade in amount of $190, so that helped substantially with purchasing a new one. The apple "genius" (maybe Andrew?) ordered my new iPad mini, went and got it, took my payment, deactivated my old one, set up my new one, and scrubbed the old one. Altogether it took less than an hour and I was on my way, easy peasy. I don't use their services often, but it's nice that they are available if I need to.

We purchased a new phone at the Apple Store and also bought the "premium" Belkin UltraGlass 2…read morescreen protector for $30-40. We were told it comes with a warranty and free replacement. Within 4-5 days of normal use (the phone was never dropped or damaged), the glass developed cracks. For comparison, $9 multi-packs from Amazon typically last us months without issues. Then the real frustration began. The store told us the warranty is not handled by Apple but by Belkin. That means filling out a lengthy online form, waiting nearly a month for processing, then another week for shipping. It has now been almost two months since purchase, and we've been walking around with a brand-new phone covered by a cracked screen protector. Extremely overpriced, disappointing durability, and a warranty process that is slow and impractical. I would not recommend buying these screen protectors at the Apple Store. Ordering from Amazon is far cheaper and far less hassle.

CHRIS was an amazing guy cool to talk to wicked customer service got me a new phone like that and…read moreif you got to wait they got brass tab right next door :)

Si pudiera darle 0 estrellas a T-Mobile, lo haría sin pensarlo…read more Llevo CINCO meses tratando de cerrar una cuenta, y lo único que he recibido es desorganización, mentiras y una falta total de respeto al cliente. Primero, pongo la cuenta en suspensión y me dicen que solo pagaré $10 mensuales. Todo bien... hasta que en febrero me llega una factura absurda de $296. Voy personalmente a una sucursal, pago TODO lo que me dicen y me aseguran claramente que la cuenta queda cerrada y que no debo nada más. Perfecto, ¿no? Pues no. Dos meses después, marzo y ahora abril, me llega otra factura de más de $320 dólares. ¿Por qué? Nadie sabe. Nadie responde. Nadie resuelve. Voy a otra sucursal buscando solución, y la respuesta fue aún peor: me dijeron que ellos no podían hacer nada, que ese era "mi problema", y prácticamente nos trataron como si estuviéramos molestando. Incluso nos dijeron que no regresáramos o nos iban a sacar. Todo esto mientras yo estaba recién operada. Esto no es solo mal servicio, es abuso al cliente. Cobros injustificados, información contradictoria y empleados que no tienen ni la mínima intención de ayudarte. T-Mobile: su sistema está roto y su atención al cliente es una vergüenza. If I could give T-Mobile 0 stars, I would without hesitation. I've been trying to close an account for FIVE months, and all I've received is disorganization, lies, and a complete lack of respect for customers. First, I put the account on suspension and was told I would only be charged $10 per month. Everything seemed fine... until February, when I received an outrageous $296 bill. I went in person to a store, paid EVERYTHING they told me to, and was clearly assured that my account was fully closed and that I didn't owe anything else. Sounds good, right? Well, no. Two months later--March and now April--I get another bill for over $320. Why? No one knows. No one responds. No one fixes anything. I went to another store looking for a solution, and it was even worse. They told me they couldn't do anything, that it was "my problem," and treated us like we were a nuisance. They even told us not to come back or they would have to remove us from the premises. All of this while I was recovering from surgery. This isn't just bad service--it's customer abuse. Unjustified charges, contradictory information, and employees who have zero intention of helping. T-Mobile: your system is broken, and your customer service is a disgrace.

I wish I could give Spectrum 0 stars. I have been a loyal customer of theirs for 3 years and…read morerecently cancelled/discontinued my home internet service on May 01st, 2026. And, Spectrum still charged me $50.00 for a service in month of May. I asked for a prorate for this month, but they declined. I have now switched to T-Mobile for $35/mo for five years.

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

My SIM card disconnected while in a lecture at USF. I went to Cell City 813 because I saw it's good…read morereviews and did not have the proper resources to fix the phone myself. I went into the shop and was out within 5 minutes. The service was great and the guy who fixed my SIM card (for free, no scams) was great. I recommend that USF students go here for their phone fixes because of the close proximity to the campus, great customer service, and student discounts they give.

Family owned business, super helpful with all my questions. I went into purchase a new phone for…read moretravel and prices were extremely competitive. Definitely recommend if you are in the area!

Before you pay a few hundred for a new phone, come here! Friendly staff are very helpful, give…read moretheir quotes up front -- which are very reasonable, and are quick on the job; Jonathan had my iPhone's faulty charging port replaced and ready for pick up within two hours. Thanks!

I had a great experience, He was calm and understanding. The repair was fast and with genuine…read moreproducts. I will continue to recommend this store to others.

After being a loyal Verizon customer for almost 27 years, I can honestly say the customer service…read morehas become absolutely horrible. Every interaction feels like a stressful nightmare because nothing is ever handled correctly the first time. I recently discovered I had been paying for FOUR inactive lines with no devices attached for nearly three years. Then when I called to disconnect those lines, Verizon somehow disconnected MY actual phone number instead while still trying to keep hotspot charges on my account. The constant hidden fees, billing mistakes, activation charges, and "upgrade fees" on supposedly "free" phones are beyond ridiculous. Why is a customer of nearly three decades still being charged activation and upgrade fees? Meanwhile, my daughter switched to T-Mobile, paid zero activation fees, zero upgrade fees, kept her phone, and her bill was exactly what she was promised. Imagine that... honesty and competent customer service. Verizon clearly no longer values loyalty, because long-term customers are treated like walking wallets instead of valued customers. Sincerely, A 27-Year Customer Who Expected Better

Horrible Customer Service after 20 years of being with Verizon I'm looking for another service an…read moreagent blatantly lied to me management doesn't care so stay away from Verizon at all cost they are not what they used to be horrible Company AT&T T-Mobile seem to have better customer service and hopefully they don't lie like Verizon did

What a wonderful find. Easy to locate. Walked in anticipating that my iPhone 13 charging port…read moreneeded replacing, Brian spent 10 minutes cleaning it and presto - good as new. Great prices and plenty of accessories. Would give 10 stars

They were quick, affordable and I'd go again or recommend to others if they need repairs.read more